General terms of use of the app incl. crypto services
General Terms and Conditions for SANUSAPP 3.0 (Smartphone)
Data protection provisions about SANUSAPP 3.0 (Smartphone)
General terms and conditions of the third-party service provider NAOCOIN srl
General terms and conditions for crypto services & risk notice
Terms and conditions for the use of vouchers and Voucher Wallet
Cooperation agreement & terms of use (B2B)
General Terms and Conditions for NON-PROFIT companies SPONSORSHIP
Terms and conditions SANUSPAY (B2B)
AGB Marketplace (B2B)
General Member Contract Partner Conditions
Code of Conduct for Referrers (Member)
Data protection provisions for referrers (members)
General terms of use of the app incl. crypto services
This Agreement & Terms (referred to as the "Agreement") applies to all SANUSLIFE customers who use or wish to use our SANUSLIFE APP and FINANCE area.
This Agreement is concluded between you and the:
SANUSLIFE ADMINISTRATION AG, a public limited company incorporated in Switzerland with registered office in CH- 6340 BAAR (ZUG), Lindenstrasse 8.
Your contractual relationship with SANUSLIFE is a contract pursuant to the Swiss Federal Law on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
References in this Agreement to SANUSLIFE ADMINISTRATION AG, "we" or "us" refer either to SANUSLIFE ADMINISTRATION AG, as specified in the relevant clause, as the company responsible for the provision of the relevant Services, and references to "you" or "you" refer to the person with whom SANUSLIFE is entering into the Agreement. If a company is mentioned in a clause without further specification, this provision applies to both companies.
By registering to use a SANUSLIFE ADMINISTRATION AG access ("SANUS ACCESS") via; and downloading the SANUSLIFE APP 3.0 or any of our associated websites, application, programming, interfaces ("APIs") or mobile applications (collectively, the "Site"), you confirm by clicking the "Continue" or "Complete" button that you have read, understood and accepted the terms and conditions of this Agreement and our Privacy Policy and Cookie Policy in full.
We refer to the Cryptocurrency Services displayed and the Additional Services (all defined below) collectively as the "SANUSLIFE Services", which you may access through the platform operated by SANUSLIFE ADMINISTRATION AG called the "SANUSLIFE Access" (including the online platform which you may access through the Site or at such locations as may be notified to you by SANUSLIFE from time to time), even if they are not or only partially provided by us.
These T&Cs apply to the use of the SANUSLIFE Services, including all content, features, services and rules within the contractual relationship between SANUSLIFE and the person using the Service. SANUSLIFE Access gives you access to the SANUSLIFE Services, which may include, but are not limited to, financial services provided by NAOCOIN. This Product Agreement is a separate agreement between you and NAOCOIN.
1. ACCESS REQUIREMENTS
In order to use the SANUSLIFE Services, you must be at least 18 years of age and a resident of a country in which the relevant SANUSLIFE Service is available. Please note that not all SANUSLIFE Services are available in every country.
2. SERVICES
2.1 Cryptocurrency Services
The following services (the "Cryptocurrency Services") may be displayed to you by SANUSLIFE ADMINISTRATION AG, Switzerland, via the SANUSAPP. We only act as administrator of the SANUSLIFE Access in relation to Cryptocurrency Services. Your contractual partner is NAOCOIN S.R.L., with whom you enter into a separate contract and who is solely responsible for the provision of the services:
(A) one or more hosted cryptocurrency wallet(s) (the "Cryptocurrency Wallets") will be enabled, thus allowing you to store, track, transfer and manage your account balances in certain supported digital currencies, such as Bitcoin or Ethereum (collectively referred to as "Cryptocurrencies"); and
(B) a cryptocurrency exchange service that provides you with the prices for buying and selling cryptocurrencies and (subject to certain restrictions) allows you to make such purchases and sales on the Site (the "Cryptocurrency Exchange Service").
SANUSLIFE ADMINISTRATION AG is at no time the custodian or your counterparty of the Cryptocurrencies. These are managed and held in custody exclusively by NAOCOIN S.R.L. NAOCOIN S.R.L. is registered in the OAM (https://www.organismo-am.it/) with the number PSV15 (id164351).
2.2 Fees.
You are obliged to pay all fees. A complete and up-to-date list of fees for the SANUSLIFE Services can be found on the "Prices" pages of the Website. The direct fees are displayed when the transaction is initiated and must therefore be confirmed by you.
Please note that there is generally a significant risk of loss associated with trading, exchanging or holding cryptocurrencies. As with all assets, the value of cryptocurrencies may rise or fall and there may be a significant risk that you will lose money by buying, selling, holding or investing in cryptocurrencies. Please consider carefully whether trading or holding cryptocurrencies is suitable for you in light of your financial situation.
3. ACCESS SETUP
3.1 Creation of a SANUSLIFE ACCESS.
In order to use the SANUSLIFE Services, you must first create a SANUSLIFE ACCESS ("SANUSLIFE ACCESS") and complete a setup and verification process on the SANUSLIFE Site by checking your details such as name, address, date of birth and email address, going through a verification process and accepting the terms of this Agreement. This process is carried out directly in the SANUSAPP 3.0 by our third-party providers NAOCOIN S.R.L. and Sum and Substance Ltd. You therefore agree that your personal data will be forwarded to these third-party providers in order to carry out this separate verification process before access is active and all crypto services can be used by NAOCOIN S.R.L.. By using a SANUSLIFE ACCESS, you declare that you will only use the SANUSLIFE services for yourself and not on behalf of a third party. Only one SANUSLIFE ACCESS can be set up per customer. Separate accounts must be created for private individuals, companies or non-profit organisations. You are fully responsible for all activities carried out with your SANUSLIFE ACCESS.
We may, in our sole discretion, decide not to create a SANUSLIFE ACCESS for you or to suspend or terminate SANUSLIFE ACCESS (including, but not limited to, duplicate access) or to suspend or terminate trading in certain cryptocurrencies through your SANUSLIFE ACCESS.
Access is completed by downloading SANUSAPP 3.0 and activating a required PLAN (ENTRY for individuals, LITE for businesses, SMART+ for non-profits).
3.2 Identity check
To set up and activate SANUSLIFE ACCESS, verification is required as described above, also known as identity verification. This identity check is automatically subject to an AML screen process that checks compliance with regulatory requirements. You confirm the separate implementation with these terms of use. This means that as a customer of SANUSLIFE ADMINISTRATION AG and user of SANUSAPP 3.0, you must complete a separate onboarding process with NAOCOIN S.R.L. before you can use all crypto services, in which all money laundering-relevant documents and information are requested.
By submitting this or any other requested information to us and to NAOCOIN S.R.L., you confirm that the information is true, correct and complete and that you have not withheld any information.
We may, in accordance with applicable law, conduct investigations in accordance with the Privacy Policy, either directly or through third parties, as we deem necessary to verify your identity or to protect you and/or us from fraud and other economic offences. We may also take such action as we reasonably consider necessary based on the results of such enquiries. Should we make such enquiries, you acknowledge and confirm that your personal data may be disclosed to credit reference agencies, fraud prevention agencies and economic crime prevention agencies to enable them to respond fully to our enquiries. This is merely an identity check, which should not have a negative impact on your creditworthiness. Furthermore, we may impose a waiting period after the completion of a transaction before you can use further SANUSLIFE ADMINISTRATION AG services. If we detect or recognise fraud or a criminal offence or suspicion thereof that is attributable to our third-party crypto provider, NAOCOIN S.R.L., we will immediately report it to NAOCOIN S.R.L.. The further procedure will then be decided by NAOCOIN S.R.L.. However, SANUSLIFE ADMINISTRATION AG will block and block access in such a case until SANUSLIFE ADMINISTRATION AG receives other instructions from NAOCOIN S.R.L..
3.3 One-off costs.
The verification process is subject to a one-off fee (see price list) to be paid in advance by the User, regardless of whether the verification process is successful or unsuccessful
4. purchase and sale of cryptocurrencies
4.1 Trading.
You can carry out cryptocurrency transactions indirectly with NAOCOIN S.R.L. using the SANUSAPP 3.0.
4.2 Unauthorised and incorrect transactions.
If a purchase of cryptocurrency with your login details is triggered by the mediation, we assume that you have authorised the transaction, unless you inform us otherwise.
4.3 Consent
By opening a SANUSLIFE ACCESS, you give your express consent for us to administer the SANUSLIFE services for you and to provide them in whole or in part on behalf of NAOCOIN S.R.L. using our APP and the SANUSLIFE ACCESS. You can revoke this consent at any time by closing your SANUSLIFE ACCESS.
For the avoidance of doubt, this consent does not affect our processing of your personal data or your rights and is in accordance with data protection laws and regulations. For information on how we process your personal data and what rights you have in this regard, please see our Privacy Policy here.
5. CRYPTOCURRENCY SERVICES
5.1 General information
You can transfer your cryptocurrencies, which are not held in custody by SANUSLIFE ADMINISTRATION AG at any time, to other users in the APP and make withdrawals (withdrawals) only to yourself. NAOCOIN S.R.L. is responsible for the safekeeping, dispatch, exchange, purchase and sale of all crypto assets. For this purpose, SANUSLIFE ADMINISTRATION AG has been commissioned by NAOCOIN S.R.L. with the administration of SANUSLIFE ACCESS. With regard to the services you receive from NAOCOIN S.R.L., we are merely a person authorised by NAOCOIN to act on its behalf and for its account. In addition, there is a specific contractual relationship between you as a customer and NAOCOIN S.R.L. The conclusion of this contract between you and NAOCOIN S.R.L. is the basic prerequisite for the use of SANUSLIFE ADMINISTRATION AG services, in this case "the cryptocurrency exchange service".
You can also receive cryptocurrencies of your choice on the SANUSLIFE ADMINISTRATION AG platform in the following form
5.2 Fulfilment of transactions
All details regarding the fulfilment of a transaction are expressly agreed between you and NAOCOIN S.R.L.
5.3 Availability of payment methods
The availability of a payment method depends on a variety of factors, including where you are located, what identification information we have received from you and what restrictions, if any, are imposed by third parties processing the payments.
5.4 Exchange fees
Each purchase or sale of cryptocurrencies is subject to a fee ("exchange fee"). The respective exchange fee will be displayed on the exchange page in the SANUSAPP before each transaction. We may adjust our exchange fees at any time. We will not process transactions where the Exchange Fee, together with any other applicable fees, would exceed the value of your transaction. A complete list of SANUSLIFE ADMINISTRATION AG Switzerland fees can be found on our website https://sanuslife.com/de/private/pricing.
5.5 Authorisations, chargebacks, cancellations.
By clicking on the "CONFIRM" buttons on the exchange page, you authorise SANUSLIFE ADMINISTRATION AG to broker the transaction to NAOCOIN S.R.L. at the respective purchase or sale price indicated and agree to the respective exchange and exchange fees.
Transactions that are displayed as "completed" or "in progress" cannot be cancelled, reversed or changed by you.
5.6 Cryptocurrency transactions.
We will facilitate cryptocurrency transactions in accordance with the instructions we receive from you. You should check all transaction information before submitting the instruction to us. We make no guarantees as to the identity of users, recipients, address details and other third parties, and we accept no liability or responsibility for ensuring that the information you provide is accurate and complete. Similarly, we do not accept any responsibility for the correct execution of transactions once they have been brokered.
Cryptocurrency transactions cannot be reversed once they have been transmitted to the respective NAOCOIN S.R.L. cryptocurrency network.
SANUSLIFE ADMINISTRATION AG Switzerland assumes no responsibility for delays or losses due to errors in initiating the transaction and is under no obligation to assist in problem resolution for such transactions.
Once sent to NAOCOIN S.R.L., cryptocurrency transactions may remain unconfirmed for a period of time and are not finalised during this period. SANUSLIFE ADMINISTRATION AG will display an EXECUTION STATUS so that all parties, clients and SANUSLIFE ADMINISTRATION AG are aware of the successful completion of the exchange.
If required by law, regulation or court or other authority to which SANUSLIFE ADMINISTRATION AG is subject in any jurisdiction, we may also decide to discontinue or cancel the brokerage of cryptocurrency transactions in processing status, e.g. if there is a suspicion of money laundering, terrorist financing, fraud or other economic offences.
If SANUSLIFE ADMINISTRATION AG is of the opinion that conspicuous and voluminous cryptocurrency transactions may harm, impair or manipulate our closed ecosystem, we may decide not to execute these transactions or, if necessary, to cancel them.
5.7 Supported cryptocurrencies.
Our Cryptocurrency Services are only available in connection with those digital currencies that are supported by SANUSLIFE ADMINISTRATION AG ("Supported Cryptocurrencies"), which may change from time to time.
Please note that SANUSLIFE ADMINISTRATION AG is at no time the custodian of your cryptocurrencies. Custody is provided by NAOCOIN S.R.L. SANUSLIFE ADMINISTRATION AG assumes no responsibility or liability in connection with attempts to use the cryptocurrency wallet for cryptocurrencies that the system does not support. Furthermore, SANUSLIFE ADMINISTRATION AG assumes no responsibility or liability for unsupported assets sent to a NAOCOIN S.R.L. wallet connected to your SANUSLIFE ACCESS (SANUSAPP). If you send an unsupported asset to a NAOCOIN S.R.L. wallet linked to your SANUSLIFE ACCESS, you risk losing that asset. In the event of insolvency of SANUSLIFE ADMINISTRATION AG, your cryptocurrencies will continue to be held by NAOCOIN S.R.L.. In this case, please contact the company directly.
5.8 Termination of support for cryptocurrencies.
SANUSLIFE ADMINISTRATION AG in connection with NAOCOIN S.R.L. may, at its sole discretion, decide to no longer support the brokerage of one or more cryptocurrencies. SANUSLIFE ADMINISTRATION AG will notify you of the end of support at least ten (10) days in advance (unless applicable law or a regulatory authority requires a shorter period) by email to the email address associated with your SANUSLIFE ACCESS.
5.9 Operation of cryptocurrency protocols.
We do not own or control the underlying software protocols that control the operation of the cryptocurrencies supported on our platform. In principle, the underlying protocols are open source and anyone can use, copy, modify and distribute them.
We assume no responsibility for the operation of the underlying protocols and we cannot guarantee the functionality or security of the network operation. This responsibility lies solely with NAOCOIN S.R.L. You are aware of the risk and accept that the underlying software protocols may change in relation to the cryptocurrency stored in your cryptocurrency wallet. SANUSLIFE ADMINISTRATION AG only provides the necessary information via the API provided by NAOCOIN S.R.L so that this information can in turn be transferred to our users via our APP. However, the responsibility lies with NAOCOIN S.R.L.
5.10. Third party payments.
We have no control over, and assume no liability for, the delivery, quality, security, legality or any other matter relating to goods or services that you may purchase from, receive from, sell or transfer to third parties (including other users of the Cryptocurrency Services). We accept no responsibility for ensuring that an external buyer or seller, explicitly in your case NAOCOIN S.R.L., with whom you transact, completes the transaction or is authorised to do so. If you have problems with goods or services that you buy from or sell to a third party using the cryptocurrency transferred using the Cryptocurrency Services, or if you have a dispute with that third party, these disputes must be resolved directly with the third party. The basis for this dispute is then the contract between you and NAOCOIN S.R.L.
If you believe that a third party, in your case NAOCOIN S.R.L., has behaved in a fraudulent, misleading or inappropriate manner, or if you are unable to resolve a dispute with a third party satisfactorily, you can inform SANUSLIFE ADMINISTRATION AG support at [email protected] so that we can take appropriate action if necessary. As a precaution, we would like to point out that we are free to intervene or not. SANUSLIFE ADMINISTRATION AG is under no obligation and has no interest in intervening in disputes between you and NAOCOIN S.R.L.
5.11. Rights to cryptocurrency.
(A) As the authorised holder of the cryptocurrency in your NAOCOIN S.R.L. cryptocurrency wallet, you bear all risks in connection with these cryptocurrencies. The private key and thus the control over the wallet lies with NAOCOIN S.R.L. SANUSLIFE ADMINISTRATION AG assumes no liability for fluctuations in the value of the cryptocurrency and no liability for the correct safekeeping by NAOCOIN S.R.L.
(B) None of the cryptocurrencies in your cryptocurrency wallet is attributable to SANUSLIFE ADMINISTRATION AG or is made freely available to SANUSLIFE ADMINISTRATION AG.
(C) Unless otherwise stipulated below, you may dispose of the cryptocurrencies shown in your cryptocurrency wallet deposited with NAOCOIN S.R.L at any time. Subject to the Disruption and Outage Policy and other applicable policies, you may dispose of your cryptocurrency by sending it to another blockchain address controlled by you or a third party. If and to the extent that you use certain services, your right of disposal may be restricted or excluded. The custodian is NAOCOIN S.R.L. and you may no longer be able to dispose of its cryptocurrencies, even if the cryptocurrency concerned is still recognised in your cryptocurrency wallet.
SANUSLIFE ADMINISTRATION AG is under no obligation to replace the cryptocurrency if a cryptocurrency, password or private key is lost, stolen or destroyed, malfunctions or is otherwise inaccessible.
(D) Conversely, SANUSLIFE ADMINISTRATION AG has no legal responsibility in the event of insolvency of NAOCOIN S.R.L. and accordingly assumes no liability. In this case, you must assert your claims directly with NAOCOIN S.R.L. or the relevant authorities.
5.12. Complaints procedure.
In the event of complaints regarding the cryptocurrency services provided to you by SANUSLIFE ADMINISTRATION AG Switzerland, we ask you to first file a complaint in accordance with the dispute resolution procedure described in section 10.
6. SUSPENSION, TERMINATION AND CANCELLATION
6.1 Suspension, termination and cancellation
We may (a) refuse, suspend or block the facilitation of a transaction authorised by you or cancel the transaction (b) suspend, restrict or terminate access to any or all SANUSLIFE ADMINISTRATION AG Services and/or (c) disable or terminate your SANUSLIFE ADMINISTRATION AG Access with immediate effect, including, without limitation, if:
(A) this is necessary to protect our reputation if our reputation would be damaged by the fact that you have SANUSLIFE ADMINISTRATION AG access or by activities in your SANUSLIFE ADMINISTRATION AG access;
(B) this is required by applicable laws or regulations or ordered by courts or other authorities to which we are subject in any jurisdiction;
(C) you are in breach of this Agreement;
(D) you have breached these Terms of Use;
(E) we have concerns about the accuracy of a transaction or the security of your SANUSLIFE ADMINISTRATION AG access or suspect that the SANUSLIFE ADMINISTRATION AG services are being used fraudulently or without authorisation;
(F) we suspect money laundering, terrorist financing, fraud or other economic offences;
(G) the use of your SANUSLIFE ADMINISTRATION AG access is the subject of an ongoing legal proceeding, investigation or governmental proceeding and/or we perceive an increased risk of non-compliance with laws or regulatory requirements in connection with activities on your SANUSLIFE ADMINISTRATION AG access; and/or
(H) you take any action to circumvent our controls, such as opening multiple SANUSLIFE ADMINISTRATION AG accounts or abusing any promotions we may offer.
6.2 Implementation of blocking, termination and cancellation
If we refuse to facilitate a transaction and/or suspend, restrict or close your SANUSLIFE Account and/or revoke your use of the SANUSLIFE ADMINISTRATION AG Services, we will (unless this would be unlawful) inform you of our actions and the reasons for the refusal, suspension or closure and, if necessary, of the procedure for correcting any factual errors that led to the refusal, suspension or closure of your SANUSLIFE Account. If we refuse to execute a transaction and/or block your SANUSLIFE ADMINISTRATION AG account, we will lift the block or complete the transaction as soon as reasonably possible and the reasons for the refusal and/or block no longer exist. However, we are under no obligation to allow you to re-arrange a transaction at the same prices or conditions that applied to the blocked, reversed or cancelled transaction.
We may terminate the Agreement and suspend, limit or terminate your access to some or all of the SANUSLIFE ADMINISTRATION AG Services and/or cancel your SANUSLIFE ADMINISTRATION AG access without cause by giving you two months' notice. You acknowledge that our decision to take certain actions, including restricting access to, suspending or terminating your SANUSLIFE ADMINISTRATION AG access, may be based on confidential criteria that are essential to our risk management and security protocols. SANUSLIFE ADMINISTRATION AG is under no obligation to disclose the details of its risk management and security procedures to you.
6.3 Consequences of termination or suspension.
Upon termination of this Agreement for any reason (unless we are prohibited from doing so under applicable law or pursuant to a court or other order to which SANUSLIFE ADMINISTRATION AG is subject in any jurisdiction), you will be permitted to access your SANUSLIFE ADMINISTRATION AG Access as follows:
(A) within the following ninety (90) days for the purpose of transferring cryptocurrency from your cryptocurrency wallet(s) and/or from the SANUSLIFE ADMINISTRATION AG platform; and/or
(B) at any time during the six (6) year period commencing on the termination date of this Agreement for the purpose of transferring the Cryptocurrency from your NAOCOIN S.R.L. Cryptocurrency Wallet(s) and/or from the SANUSLIFE ADMINISTRATION AG Platform.
NAOCOIN S.R.L. cryptocurrency wallet(s) and/or from the SANUSLIFE ADMINISTRATION AG platform. You are not permitted to use the SANUSLIFE ADMINISTRATION AG Services or your SANUSLIFE ADMINISTRATION AG Services for any other purpose during these periods and we may, at our discretion, restrict the functionality of the SANUSLIFE ADMINISTRATION AG Platform or your access accordingly.
If we suspend or close your SANUSLIFE ADMINISTRATION AG account or terminate your use of the SANUSLIFE ADMINISTRATION AG services for any reason, we reserve the right to require you to complete the identity verification and thus the procedure set out in the verification process again before you are allowed to transfer or withdraw the cryptocurrency. You can cancel your SANUSLIFE ADMINISTRATION AG access at any time by debiting your entire balance in your NAOCOIN S.R.L. cryptocurrency wallet(s) at https://www.sanuslife.com. You will not incur any fees by cancelling your SANUSLIFE ADMINISTRATION AG access, but you must pay any outstanding amounts owed to us. You authorise us to terminate or cancel any transactions in progress at the time of termination.
7 LIABILITY
7.1 Indemnification.
You shall indemnify and hold us, our affiliates and service providers, and each of our or their respective officers, directors, agents, employees and representatives harmless from any and all costs (including attorneys' fees and fines, fees or penalties imposed by regulatory authorities) reasonably incurred in connection with any claim, demand or damage arising out of or in connection with any culpable breach by you of this Agreement or any violation by you of any law, rule or regulation or any rights of any third party.
7.2 Limitations of Liability.
Subject to the provisions of this paragraph, SANUSLIFE ADMINISTRATION AG's total liability to you for any one or a series of related claims for losses, costs, liabilities or expenses which you may incur as a result of or in connection with any breach of this Agreement by SANUSLIFE ADMINISTRATION AG shall be limited to a maximum amount equal to the total value of the cryptocurrency balance in your cryptocurrency wallet at the time of the relevant breach committed by SANUSLIFE ADMINISTRATION AG. If we investigate a specific claim in relation to a specific mediated transaction, this amount is limited to the purchase or sale amount of the transaction in dispute.
However, SANUSLIFE ADMINISTRATION AG is liable without limitation for intent and gross negligence. SANUSLIFE ADMINISTRATION AG's liability for simple negligence is limited to the foreseeable damage typical for the contract, which arises if an obligation is violated, the fulfilment of which is essential for the proper execution of the contract and on the observance of which you may regularly rely (cardinal obligation).
SANUSLIFE ADMINISTRATION AG is only liable for cases of initial impossibility if the impediment to performance was known or the lack of knowledge is due to gross negligence.
The above limitations or exclusions of liability do not apply in the event of fraudulent concealment of a defect, for claims arising from the assumption of a guarantee, for claims due to defective products and for damages resulting from injury to life, limb or health.
Insofar as SANUSLIFE ADMINISTRATION AG's liability is excluded or limited, this also applies to the personal liability of SANUSLIFE ADMINISTRATION AG's employees, representatives and vicarious agents.
7.3 No warranties.
The SANUSLIFE ADMINISTRATION AG Services, the SANUSLIFE ADMINISTRATION AG Platform and the Site are provided "as is" and "as availableׅ", and we make no other representations or warranties in connection with the availability of the SANUSLIFE ADMINISTRATION AG Services. In particular, we expressly disclaim any implied warranties of non-infringement, merchantability and fitness for a particular purpose and/or non-infringement. We make no representation that access to the Site, individual SANUSLIFE ADMINISTRATION AG services or materials contained therein will be continuous, uninterrupted, timely or error-free.
We make no representations about the accuracy, sequence, timeliness, or completeness of historical cryptocurrency price data available on the Site. All materials, information, views, opinions, forecasts or estimates on the Site are provided by SANUSLIFE ADMINISTRATION AG for informational purposes only and are subject to change without notice. You must make your own judgement as to the relevance, timeliness, accuracy, commercial value, completeness and reliability of any material, information, views, opinions, forecasts or estimates provided on the Site. Accordingly, SANUSLIFE ADMINISTRATION AG makes no warranties and assumes no liability whatsoever pursuant to Section 8.2 for any losses, whether direct or indirect, incurred as a result of your actions with respect to the materials, information, views, opinions, forecasts or estimates provided on or made available through the Site.
The SANUSLIFE ADMINISTRATION AG Services, the SANUSLIFE ADMINISTRATION AG Platform and the Site are not intended to provide specific advice on investments or tax or legal matters or to make recommendations as to the suitability of any particular investment or product for any particular investor. You should seek independent financial, legal, regulatory, tax or other advice before investing. If you decide not to take advice from appropriate advisers, you should consider whether the investment or product is suitable for you.
You hereby acknowledge and confirm that you have not relied on any representation or agreement, whether written or oral, other than the express representations contained in this Agreement in relation to your use of or access to the SANUSLIFE ADMINISTRATION AG Services and the Site.
7.4 No liability for breach of the agreement
We shall not be liable in the event of any breach of this Agreement, including any delay, non-performance or interruption of the Service caused directly or indirectly by unusual and unforeseeable circumstances beyond our reasonable control, the consequences of which would have been unavoidable despite all efforts to the contrary, nor shall we be liable in the event that the breach is caused by the application of mandatory legal provisions.
8. AVAILABILITY AND ACCURACY OF THE SITE
8.1 Access & Availability.
During periods of significant volatility or high volume, access to the SANUSLIFE ADMINISTRATION AG Services may be impaired or unavailable. This may restrict access to your SANUSLIFE ADMINISTRATION AG Account or the SANUSLIFE ADMINISTRATION AG Services; among other things, this may result in you being unable to initiate or complete transactions and delays in responding to support requests.
(A) Although we aim to provide you with excellent service, we do not guarantee that the Site or other SANUSLIFE ADMINISTRATION AG services will always be available without interruption, nor do we guarantee that all orders will be executed, accepted or recorded or remain open or that your SANUSLIFE ADMINISTRATION AG access will be accessible; and
(B) please note that our customer care team may delay in responding to your enquiries, including during periods of significant volatility or high volume, particularly in matters relating to trustworthiness and security.
Under no circumstances will SANUSLIFE ADMINISTRATION AG be liable for any alleged damages caused by service interruptions, delays in the processing of brokered transactions or failure of SANUSLIFE ADMINISTRATION AG customer support to respond in a timely manner.
8.2 Accuracy of the website.
Although we endeavour to provide accurate and timely information on the Site, the Site (including but not limited to the Content, as defined below) may not always be completely accurate, complete or up-to-date and may also contain technical inaccuracies and typographical errors.
As part of our efforts to provide you with information that is as complete and accurate as possible, information may be changed or updated without notice to the extent permitted by law, including, but not limited to, information about our policies, products and services. Accordingly, you should check all information before relying on it and any decisions you make based on the information contained on the Site are your sole responsibility and we accept no liability for such decisions.
Links to third party materials (including but not limited to websites) may be provided as a convenience, but are not under our control. You acknowledge and agree that we have no liability whatsoever for the information, content or services contained in third party materials accessible through or linked from our Site.
9. FEEDBACK, ENQUIRIES AND COMPLAINTS FROM CUSTOMERS AND DISPUTE RESOLUTION
9.1 SANUSLIFE ADMINISTRATION AG - Contact.
If you have any feedback, questions or complaints, you can contact us via our chat tool at https://sanuslife.com.
When contacting us, please provide your name, USER ID, email address and any other information we need to identify you, your SANUSLIFE ADMINISTRATION AG account and the transaction for which you have feedback, questions or complaints and send an email to [email protected] with the subject: "Complaint sanuslife.finance".
9.2 Complaints
If you have a concern about SANUSLIFE ADMINISTRATION AG, please contact our support team in the first instance to resolve your issue, as this is the most efficient way to resolve the problem. We will acknowledge receipt of your complaint upon submission. A dedicated customer complaint handler (the "Handler") will review your complaint. The Handler will review your complaint impartially based on the information provided by you and SANUSLIFE ADMINISTRATION AG.
Within 30 business days of receipt of your complaint, the Administrator will respond to all points raised in your complaint in an email to you ("Resolution Notice") in which the Administrator will: (i) offer to resolve your complaint in the manner requested by you; (ii) determine a rejection of your complaint, stating the reasons therefor; or (iii) offer to resolve your complaint, stating an alternative solution. If, in certain circumstances, the Administrator is unable to respond to your complaint within 30 business days, the Administrator will (to the extent permitted by applicable law) send you a notice stating the reasons for the delay in responding to your complaint and a deadline by which the Administrator will respond to your complaint (the response will be made no later than 40 business days after receipt of your complaint).
An offer of settlement made to you will only be binding on us if you accept it. An offer of resolution does not constitute an admission of fault or liability on our part in relation to the subject matter of the complaint.
10. DATA PROTECTION
10.1 Personal data
You acknowledge that we may process personal data relating to you (if you are a natural person) or personal data that you have provided to us (or that you provide to us in the future) relating to your employees and other persons associated with you or natural persons (if you are not a natural person) in connection with this Agreement or the SANUSLIFE ADMINISTRATION AG Services. We process this personal data in accordance with the Privacy Policy (see https://sanuslife.com/de/legaldocuments) which forms part of this Agreement. Accordingly, you represent and warrant that:
(A) any disclosure of personal data relating to other natural persons to us will be made in accordance with all applicable data protection laws and that such data will be accurate, current and valid at the time of disclosure;
(B) before disclosing such personal data to us, you confirm that you have understood and read our Privacy Policy and that, in the case of personal data relating to other individuals, such individuals have received (or will receive at the time of disclosure) a copy of or a reference to the Website containing the link to the Privacy Policy (as amended from time to time); and
(C) if we provide you with an updated version of the Privacy Policy, you promptly read it and provide updates to the Privacy Policy to all individuals whose personal information you have provided to us or link to the website with the updated Privacy Policy.
11. SECURITY
11.1 Password security
In order to access the SANUSLIFE ADMINISTRATION AG Services, you must provide, or you will be provided with, security details, including a username and password. You are responsible for keeping the electronic device you use to access the SANUSLIFE ADMINISTRATION AG Services secure and for maintaining adequate security of or control over the security details you use to access the SANUSLIFE ADMINISTRATION AG Services. This includes, but is not limited to, taking all measures to prevent the loss, theft or misuse of these electronic devices and ensuring that these electronic devices are both encrypted and password protected.
The loss or compromise of your electronic device or security details may result in unauthorised access by third parties to your SANUSLIFE ADMINISTRATION AG Account and the loss or theft of cryptocurrency and/or assets held on your SANUSLIFE ADMINISTRATION AG Account and linked accounts, including your linked bank accounts and credit cards. You must keep the security details safe at all times. For example, you should not write them down or otherwise make them visible to others.
You should never allow remote access to your computer or share your computer or screen with anyone else when you are logged into your SANUSLIFE ADMINISTRATION AG account. Under no circumstances will SANUSLIFE ADMINISTRATION AG ask you for your ID, passwords or two-factor authentication, or ask you to share your screen or otherwise request access to your computer or account. You should never provide your details to third parties for the purpose of remote access to your account. Always log in to your SANUSLIFE ADMINISTRATION AG account via the Site to verify your transactions or required actions if you are unsure about the authenticity of a communication or message. Log out each time you leave your SANUSLIFE ADMINISTRATION AG account.
We will not be responsible for any losses you suffer as a result of a compromise of your login information for which SANUSLIFE ADMINISTRATION AG is not responsible and/or as a result of your failure to comply with the requirements set out in this paragraph or as a result of your ignoring any notices or warnings we may send you.
Enable all security authentication features provided by SANUSLIFE.
11.2 Security breach.
If you suspect that your SANUSLIFE ADMINISTRATION AG account or security details have been misused, or if you become aware of any fraud or attempted fraud or other security incident (including a cyber security attack) involving you and/or SANUSLIFE ADMINISTRATION AG (together, a "Security Breach"), you must:
(A) notify SANUSLIFE ADMINISTRATION AG Customer Support via email ([email protected]) as soon as reasonably practicable, free of charge;
(B) continue to provide accurate and up-to-date information during the Security Breach; and
(C) take all steps we reasonably consider necessary to minimise, manage or report security incidents.
Failure to promptly report a security breach may be included in our decision as to the appropriate resolution of the matter.
11.3 Security and backup of your computer and devices.
SANUSLIFE ADMINISTRATION AG is not liable for any damage or disruption caused by computer viruses or malware that may jeopardise your computer or equipment, nor for phishing, spoofing or other attacks. We recommend that you regularly use reputable and readily available virus checking and defence software. Please also note that SMS and e-mail services are susceptible to spoofing and phishing attacks and that you should therefore carefully check messages purporting to be from us.
12. GENERAL
12.1 Compliance with applicable laws
You are obliged to comply with all applicable laws, regulations, licence requirements and third party rights (including, but not limited to, data protection laws and laws against money laundering and terrorist financing) when using the SANUSLIFE ADMINISTRATION AG Services, the SANUSLIFE ADMINISTRATION AG Platform and the Site.
12.2 Limited licence
We grant you a limited, non-exclusive, non-transferable licence to access and use the Site and associated content, materials and information (collectively, the "Content") in accordance with the terms of this Agreement solely for authorised purposes to which we have agreed from time to time. Any other use of the Site or the Content is expressly prohibited and all other rights, title and interest in and to the Site or the Content are the exclusive property of SANUSLIFE ADMINISTRATION AG or its licensors. You may not copy, transmit, distribute, sell, licence, reverse engineer, modify, publish or participate in the transfer or sale of all or any portion of the Content, create derivative works from the Content, or in any other way exploit the Content.
All trademarks and service marks associated with the Content or displayed on the Site are trademarks or registered trademarks of SANUSLIFE ADMINISTRATION AG or its licensors. You may only copy, imitate or use them with our prior written consent.
12.3 Excluded use
When using the SANUSLIFE ADMINISTRATION AG Services and interacting with other users and third parties, you must comply with the Terms of Use. Nothing in this Agreement shall be construed as granting, by implication, estoppel or otherwise, any licence or right to use the Cryptocurrency for any illegal, unlawful, fraudulent, unethical or tortious purpose or to encourage or enable any illegal, unlawful, fraudulent, unethical or tortious activity. We reserve the right at all times to monitor, review, preserve and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programme, legal process or governmental request
12.4 Changes
Changes to these Terms of Use will be notified to you by email at least 30 days in advance. In this case, you will be deemed to have accepted the changes if you do not notify us otherwise by the date on which the change comes into effect and continue to use the SANUSLIFE ADMINISTRATION AG Services & SANUSLIFE ADMINISTRATION AG Platform. If you do not agree with the change, please let us know. The agreement will then end at the end of the 30-day period. You can also cancel the agreement at any time before the end of the 30-day period with immediate effect and free of charge.
We may make any other changes to the Agreement (including in relation to other SANUSLIFE ADMINISTRATION AG services) by posting the amended Agreement on the Site or sending it to you by email, stating the effective date of the amended Agreement. We will use reasonable endeavours to give you advance notice of any changes; however, to the extent permitted by law, we may also indicate that the amended Agreement will be effective immediately and that if you do not agree to the changes, we will terminate your SANUSLIFE ADMINISTRATION AG access and discontinue your use of the SANUSLIFE ADMINISTRATION AG Services. Any notice of changes in the manner described above shall be deemed sufficient notice to you, and by continuing to access and/or use the SANUSLIFE ADMINISTRATION AG Services and/or the Site, you acknowledge the changes, which shall then be deemed acceptance of the amended Agreement. Copies of the current version of the Agreement will be made available on the Site at all times.
12.5 Protection of third party data.
If you receive information about another user via the SANUSLIFE ADMINISTRATION AG services, you must treat this information confidentially and may only use it in connection with the SANUSLIFE ADMINISTRATION AG services. You may not disclose or provide information about other users to any third party and may use such information only to the extent reasonably necessary to complete a transaction or other functions reasonably related to the transaction, such as support, reconciliation and accounting, unless you have the express consent of the user. You may not use the SANUSLIFE ADMINISTRATION AG Services to send messages to other users that have not been requested by those users.
12.6 Contact details
It is your responsibility to keep your contact details up to date and active in your SANUSLIFE ADMINISTRATION AG account profile and the push notification function in the SANUSAPP so that you receive notifications and alerts that we may send you (including notifications and alerts relating to actual or suspected security breaches).
12.7 Taxes.
It is your sole responsibility to determine whether and to what extent taxes are due on the transactions you carry out through the SANUSLIFE ADMINISTRATION AG Services and to withhold, collect, declare and remit the correct amount of tax to the relevant tax authorities. You have access to your transaction history via your SANUSLIFE ADMINISTRATION AG account.
12.8 Death of the Access Holder.
If we receive legal documentation confirming your death or otherwise assume that you are deceased, we will block your SANUSLIFE ADMINISTRATION AG Account for security reasons and no Transactions can be carried out during this period until: (i) your executor/trustee has opened a new SANUSLIFE ADMINISTRATION AG Account or has notified SANUSLIFE ADMINISTRATION AG of another SANUSLIFE ADMINISTRATION AG Account that already exists in its name (as further described below) and all of its SANUSLIFE ADMINISTRATION AG access has been transferred to the relevant new account; or (ii) we have received evidence satisfactory to us that you are not deceased. In the event that we reasonably believe that you are deceased but we have not received proof of your death in a form satisfactory to us, you authorise us to make such enquiries ourselves or through third parties as we deem necessary to determine whether you are deceased. Upon receipt of proof of your death in a form satisfactory to us, the executor/trustee appointed by you in a valid will or similar testamentary document shall open a new SANUSLIFE ADMINISTRATION AG account or inform SANUSLIFE ADMINISTRATION AG of another SANUSLIFE ADMINISTRATION AG account already existing in its name and all funds in your SANUSLIFE ADMINISTRATION AG account shall then be transferred to that account. If you have not appointed an executor/trustee, we reserve the right to appoint (i) any person we determine, after receipt and review of such documentation as we, in our sole and absolute discretion, deem necessary or helpful, including (but not limited to) a will or similar testamentary document - is entitled to inherit your SANUSLIFE ADMINISTRATION AG Access as your executor/trustee or (ii) request a court having jurisdiction over your estate to make an order appointing an executor/trustee. If we determine, in our sole and absolute discretion, that there is any uncertainty as to the valid appointment of the executor/trustee, we reserve the right to await an order from a court of competent jurisdiction resolving the uncertainty before taking any action in relation to your SANUSLIFE ADMINISTRATION AG Account. Subject to the foregoing, unless your appointed executor/trustee already has a SANUSLIFE ADMINISTRATION AG Account (in which case further identity verification procedures may also be required), the opening of a new SANUSLIFE ADMINISTRATION AG Account by an appointed executor/trustee following the death of the holder of a SANUSLIFE ADMINISTRATION AG Account is mandatory, and you hereby confirm that your executor/trustee will be required to open a new SANUSLIFE ADMINISTRATION AG Account and provide the information required under Section 3 of this Agreement in order to gain access to the contents of your SANUSLIFE ADMINISTRATION AG Account.
12.9 Entire Agreement.
This Agreement (including any documents incorporated herein by reference) contains the entire understanding and agreement between you and SANUSLIFE ADMINISTRATION AG with respect to the subject matter of this Agreement and supersedes all prior discussions, agreements and understandings of any kind (including, but not limited to, prior versions of this Agreement) and of any form between you and SANUSLIFE ADMINISTRATION AG.
12.10. Interpretation.
The number headings in this Agreement are for convenience of reference only and shall not determine the meaning or interpretation of any provision of this Agreement.
12.11. Invalidity.
If any provision of this Agreement is determined to be invalid or unenforceable under applicable law, the validity of the remaining provisions shall not be affected. If any provision is determined to be unenforceable, the unenforceable provision shall be severed and the remaining provisions shall be enforced.
12.12. Enforcement of our rights.
We may not always strictly enforce our rights under this Agreement. If at any time we choose not to enforce our rights, this is a temporary measure and we may resume strict enforcement of our rights at any time.
12.13 Language.
This Agreement is drawn up in German. The translation of this Agreement into all various languages (as well as all translations of other documents and information) is provided as a service only and may not accurately reflect the information in the original German document. In the event of any discrepancies, the German version of this agreement shall prevail. All amendments to this agreement and all information on amendments are provided in German. Only the original German version shall be legally binding.
12.14 Change of Control.
If SANUSLIFE ADMINISTRATION AG is acquired by or merged with a third party company, we reserve the right to transfer or assign the information we have received from you and our relationship with you (including this Agreement) as part of the merger, acquisition, sale or other change of control, in each case in compliance with applicable data protection laws.
12.15 Survival.
All provisions of this Agreement that by their nature extend beyond the expiration or termination of this Agreement, including but not limited to the sections relating to suspensions or cancellations, the closure of SANUSLIFE ADMINISTRATION AG access, amounts owed to SANUSLIFE ADMINISTRATION AG, general use of the SANUSLIFE ADMINISTRATION AG Platform or Site, disputes with SANUSLIFE ADMINISTRATION AG and general provisions shall remain binding and in effect after the expiration or termination of this Agreement.
12.16. Governing Law.
This Agreement and the relationship between us shall be governed by Swiss law, subject to any mandatory rights the customer may have under local law. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are excluded.
12.17. Further integral part of the contract.
The GTC for Crypto and Risk Notices also form part of this User Agreement and are hereby deemed to be automatically accepted.
Status: 12_2023
General Terms and Conditions for SANUSAPP 3.0 (Smartphone)
In order to use SANUSAPP 3.0, you must agree to our terms of use. Please read them carefully before you agree. The consent option will appear after you open the app on your smartphone and intend to log in.
The following terms of use have been drawn up in German. The translation into other languages is automated by the translation tool of a third-party provider (as are all translations of other documents and information). It is therefore only a service that we provide and may not accurately reflect the information in the original German version. In the event of any discrepancies, the German version of these Terms of Use shall prevail. All amendments to these terms and conditions and all information on amendments are provided in German. Only the original German version is legally valid.
You are not permitted to copy or modify the app, parts of the app or our trademarks in any way. You may not attempt to extract the source code of the app, nor should you attempt to translate the app into other languages or create derivative versions. The App itself and all associated trademarks, copyrights, database rights and other intellectual property rights remain the property of SANUSLIFE ADMINISTRATION AG.
SANUSLIFE ADMINISTRATION AG is committed to ensuring that the app is as useful and efficient as possible. For this reason, we reserve the right to make changes to the app or charge for its services at any time and for any reason. We will never charge you for the app or its services without explaining exactly what you are paying for.
The SANUSAPP 3.0 app stores and processes personal data that you have provided to us in order to provide our service. It is your responsibility to keep your smartphone and access to the app secure. We therefore recommend that you do not jailbreak or root your smartphone, i.e. remove the software restrictions and limitations imposed by your device's official operating system. This could make your smartphone vulnerable to malware/viruses/malicious programmes, impair the security functions of your smartphone and result in the SANUSLIFE 3.0 app no longer working properly or at all.
The app uses third-party services that disclose their terms and conditions. Below you will find the links to the terms and conditions of the third-party services used by the app:
You should be aware that SANUSLIFE ADMINISTRATION AG accepts no responsibility for certain matters. Certain functions of the app require an active internet connection. However, SANUSLIFE ADMINISTRATION AG cannot accept any responsibility for the app not being fully functional if you do not have access to Wi-Fi and your data volume has been used up. If you use the app outside an area with Wi-Fi, you should remember that the terms of your contract with your mobile phone provider still apply. Therefore, your mobile service provider may charge you the data costs for the duration of the connection when accessing the app or other third-party fees. By using the App, you accept responsibility for such charges, including roaming charges if you use the App outside your home territory (i.e. your region or country) without disabling data roaming.
If you are not the bill payer for the device on which you are using the App, please note that we assume that you have obtained the bill payer's permission to use the App. Similarly, SANUSLIFE ADMINISTRATION AG cannot always take responsibility for the way in which you use the app, i.e. you must ensure that your device is or remains charged - if the battery is empty and you can no longer switch it on to use the service, SANUSLIFE ADMINISTRATION AG cannot take responsibility.
In relation to SANUSLIFE ADMINISTRATION AG's responsibility for your use of the App, it is important that you bear in mind when using the App that while we endeavour to keep the App up to date and accurate at all times, we rely on third parties to provide us with information so that we can make it available to you. SANUSLIFE ADMINISTRATION AG accepts no liability for any direct or indirect damage you may suffer if you rely entirely on this functionality of the app.
We may wish to update the app at some point. The App is currently available on Android and iOS - the requirements for the respective system (and for additional systems and certain functions that we decide to expand for the purpose of making the App available) may change and you must download the updates if you wish to continue using the App. SANUSLIFE ADMINISTRATION AG does not promise that it will always update the App so that it is relevant to you and/or works with the Android or iOS version you have installed on your device. However, you agree to accept updates to the App whenever they are offered to you. We may also stop providing the App and may stop using the App at any time without notifying you. Unless we tell you otherwise, upon termination (a) the rights and licences granted to you in these Terms will end; (b) you must stop using the App and (if necessary) delete it from your device.
Changes to these Terms and Conditions
We may update our Terms and Conditions from time to time. We therefore recommend that you check this page periodically for changes. We will notify you of any changes by posting the new terms and conditions on this page. These terms and conditions are valid from the download of version 1.
Contact us
If you have any questions or suggestions about our terms and conditions, please do not hesitate to contact us at [email protected] to contact us.
Data protection provisions about SANUSAPP 3.0 (Smartphone)
SANUSLIFE ADMINISTRATION AG has developed the SANUSAPP 3.0 app as a freemium app. This service is provided free of charge by SANUSLIFE ADMINISTRATION AG and is intended for standard use. For more services you can upgrade with the following account plans.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our service, you consent to the collection and use of information in relation to this policy. The personal information we collect will be used to provide and improve the Service. We will only use or share your information as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which can be viewed at SANUSAPP 3.0, unless otherwise defined in this Privacy Policy.
Collection and use of information
In order to facilitate your use of our service, we may ask you to provide us with certain personal information. The information we request will be stored by us and used as described in this Privacy Policy. The app uses third-party services that may collect information that can be used to identify you. Below you will find links to the privacy policies of third parties used by the app:
Login data
We would like to inform you that whenever you use our service, in the event of an error in the app, we collect data and information (about third-party products) on your smartphone, which is referred to as log data. This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, the configuration of the App when you use our Service, the time and date of your use of the Service and other statistics.
Cookies
Cookies are files with a small amount of data that are typically used as anonymous unique identifiers. They are sent to your browser by the websites you visit and stored in your device's internal memory. This service does not explicitly use these "cookies". However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or decline these cookies and to know when a cookie is being sent to your device. If you choose to decline our cookies, you may not be able to use some portions of this Service.
Service providers
We may employ third party companies and individuals for the following reasons:
We would like to inform users of this service that these third parties have access to their personal data. The reason for this is that they perform the tasks assigned to them on our behalf. However, they are obliged not to pass on or use the information for other purposes.
Security
We appreciate that you trust us with your personal information and therefore endeavour to protect it using commercially acceptable means. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to other websites
This Service may contain links to other websites. If you click on a third party link, you will be directed to that site. Note that these external sites are not operated by us. We therefore strongly advise you to read the privacy policies of these websites. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Privacy of children and young people
These services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children and young people under the age of 18. If we become aware that a child or young person under the age of 18 has provided us with personal information, we will delete it from our servers immediately. If you are a parent or guardian and you are aware that your child or young person has provided us with personal data, please contact us so that we can take the necessary measures.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We therefore recommend that you check this page regularly for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective from 01/08/2023
Contact us
If you have any questions or suggestions about our privacy policy, please do not hesitate to contact us at [email protected] to contact us.
General terms and conditions of the third-party service provider NAOCOIN srl
The General Terms and Conditions of the third-party service provider NAOCOIN srl can be found below:
General Terms and Conditions: https://naocoin.io/legal/terms/
Legal & Privacy: https://naocoin.io/legal/privacy/
Contact us: If you have any questions or suggestions regarding our General Terms and Conditions, please do not hesitate to contact us at [email protected] to contact us.
General terms and conditions for crypto services & risk notice
1. sent in advance.
Before you decide to register with SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, CH-6340 Baar (ZG) (hereinafter: SANUSLIFE) and buy, sell, receive commissions or rewards from SANUSCOIN, you are obliged to take note of the following risk information and accept it as part of the contractual terms of use for cryptocurrencies.
Your contractual relationship with SANUSLIFE is a contract pursuant to the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
2. cryptocurrencies are highly volatile.
You expressly acknowledge and agree that you are fully aware and sufficiently informed and educated that the cryptocurrency market is highly VOLATILE, that this market is also EXTREMELY SPECULATIVE and that holding or trading cryptocurrencies carries a significant risk of loss, which can lead to a significant loss in a very short time and, in the worst case, to a TOTAL LOSS of the value of the cryptocurrencies held.
3. no representations, warranties or promises.
You expressly acknowledge and agree that you will not receive any assurances, guarantees or promises of any kind from SANUSLIFE regarding profit expectations, performance or other returns in connection with cryptocurrencies beyond the provisions of the purchase contract.
4. clarification.
In particular, you expressly acknowledge and agree before entering into a purchase agreement that you are a person with business experience in the field of cryptocurrencies and their economic use and
5. no counselling.
You expressly acknowledge and agree that SANUSLIFE is not providing you with advice in relation to cryptocurrencies or the cryptocurrency markets.
6. country specific authorisation of cryptocurrencies.
You expressly acknowledge and agree that, to the extent permitted by the laws, regulatory opinions or jurisdiction applicable to you under your national law, the mining, holding or trading of cryptocurrencies may not be legally permitted or may only be permitted with permission and you are solely responsible for ensuring that the use and exploitation of SANUSLIFE's services is permitted under the law applicable to you.
7. unauthorised statements.
You expressly acknowledge and agree that any untrue or speculative statements or forecasts or any promotion of the services of SANUSLIFE or the SANUSLIFE as an investment, currency or financial asset that could be used by third parties without permission to promote the distribution and use of the services offered by SANUSLIFE are untrue and unlawful, are therefore strictly prohibited, must also be refrained from by you and any infringement will be prosecuted.
8. statements by third parties.
You expressly acknowledge and agree that SANUSLIFE rejects and does not welcome any third party statements about its services and SANUSLIFE advises its customers not to rely on any third party statements relating to SANUSLIFE's services or the holding or trading of cryptocurrencies, whether positive or negative.
9. exclusion of desired success claims.
SANUSLIFE is not liable for the occurrence of the desired success that the customer or its customers wish to achieve with the use of its services.
10. unilateral cancellation of the contractual relationship.
You expressly acknowledge and agree that SANUSLIFE is entitled, based on the statements under (6), to restrict or terminate its services in whole or in part for individual markets at any time without prior notice and, in the event of termination, to terminate the contractual relationship with you extraordinarily without notice.
11 Modification of booking values.
Booking values can be entered automatically or manually in the app. SANUSLIFE assumes liability for all automatic bookings. You expressly acknowledge and agree that you are solely responsible for all manual bookings or changes made by you. SANUSLIFE accepts no liability for any manual changes made by you.
12. return calculator with profit and loss calculation.
You expressly acknowledge and agree that all values shown under "Unrealised Return" refer to average values and are therefore not definitive. You also acknowledge and agree that gains or losses are possible immediately.
13. profit and loss calculation according to the LIFO method.
You expressly recognise and agree that all profit and loss calculations are carried out according to the LIFO method. This calculation method is based on the "LAST-IN-FIRST-OUT" principle, which means that the cryptocoins purchased last are the ones that are sold first. The corresponding profit or loss is documented in the account statement and forms the basis for submission to the tax office/tax authority.
14th accounting method can be rejected.
Please note that the LIFO method is not recognised in all countries. You expressly acknowledge and agree that you will inform yourself of the applicable accounting method for your crypto gains and losses at the relevant tax office/tax authority and prepare and submit to the relevant office the documentation of the movements of the respective wallet according to the determination method provided for under the applicable legislation in your country.
15. 100% crypto settlement.
You expressly acknowledge and agree that all assets in the wallets made available to you in the App will be settled exclusively in cryptocurrency.
16. crypto ownership notification.
You expressly acknowledge and agree that you will report the ownership of your cryptocurrencies to the tax office/tax office if the legislation of your country provides for this.
17. crypto profit taxation.
Since the purchase and sale of cryptocurrencies is generally subject to tax legislation, each of the crypto wallets integrated in the App is equipped with the function of generating account statements for submission to the tax office/tax office and payment of the corresponding taxes. You expressly acknowledge and agree that you will take care of the taxation of any crypto profits yourself in accordance with the legislation in your country. SANUSLIFE disclaims any liability for penalties imposed on you by the authorities for unpaid taxes on profits.
18. additional costs.
You expressly acknowledge and agree that the taxation of winnings may result in additional costs and that you will be fully responsible for these. These additional costs may be demanded by the tax office, for example. In any case, they will be incurred if you contact a tax consultant to tax your winnings and they provide this service for you.
Terms and conditions for the use of vouchers and Voucher Wallet
§ 1 Scope of application; contract language
(1) These General Terms and Conditions (GTC) apply to the contracts concluded between you (hereinafter: Buyer or Customer) and us, SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, 6340 Baar, Switzerland (hereinafter: Seller), via our website https://sanuslife.com/de/legaldocuments. The Customer's relationship with SANUSLIFE ADMINISTRATION AG is governed by the contracts concluded with SANUSLIFE ADMINISTRATION AG (hereinafter also referred to as the "Seller") via our website regarding the purchase and crediting, as well as the use of multi-purpose vouchers (hereinafter also referred to as "VOUCHERS"), which the buyer can use in the future via SANUSAPP 3.0 in the context of SANUSPAY payments; these vouchers are also issued in the event of cancellation of orders that were paid for with SANUSPAY and for which QV points were deposited, called "SANUSLIFE Marketplace VOUCHERS", among other things.
Your contractual relationship with SANUSLIFE is a contract in accordance with the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
(2) A contract may only be concluded with persons who are at least 18 years of age and have full legal capacity. Insofar as statutory provisions link the use of goods or services in the SANUSLIFE network to the attainment of a higher age limit, the customer undertakes to purchase VOUCHER and to use such offers only upon reaching this age limit. The customer is a consumer insofar as the purpose of the services ordered cannot be predominantly attributed to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding the contract.
(3) The language available for the conclusion of the contract is exclusively German. Translations of these terms and conditions into other languages are for your information only. In the event of any differences between the language versions, the German text shall take precedence.
§ 2 Right of cancellation
(1) The customer has the option of purchasing VOUCHER up to a maximum of 2,000 QV points from SANUSLIFE Administration AG. As soon as this amount is reached, a sales stop will apply for this customer. These are VOUCHERS, with which customers can receive an individualised loyalty status and attractive rewards. By clicking on the "Order with obligation to pay" button in the last step of the order process, you submit a binding offer to purchase the VOUCHER displayed in the order overview. However, the request can only be submitted and transmitted if the customer has accepted these contractual terms and conditions by clicking on the "Accept terms and conditions" button and thereby included them in their request. Immediately after submitting the order, you will receive an order confirmation, but this does not constitute acceptance of your contractual offer. A contract between the buyer and seller is concluded as soon as the seller confirms the conclusion of the contract to the buyer.
(2) A VOUCHER credit will also be credited to the customer if he cancels a SANUSPAY payment (excluding QR payment) or makes a cancellation in the SANUSLIFE Marketplace. Part of the purchase amount will always be displayed to the customer as VOUCHER credit in the VOUCHER Wallet, which the customer can redeem in the closed SANUSLIFE system. For a cancellation, the customer is issued a paid voucher purchase receipt. In their SANUSCOIN Wallet statement, they will see that they have automatically purchased a VOUCHER for exactly this amount.
(3) Customers can redeem the VOUCHER credit for a partial payment at partner companies (COMPANY partners that appear as SANUSPAY acceptance points in the SANUSLIFE Marketplace). At the time of redemption, the customer will see the redeemed amount displayed as a minus in their VOUCHER Wallet. In their SANUSCOIN Wallet statement, however, they will see that they have received a VOUCHER credit before paying with SANUSPAY and that a receipt is available for download. The calculation of the redeemable VOUCHER during the purchase is automatically calculated by the system.
(4) The buyer will always receive their voucher value in euros on their personal VOUCHER Wallet in the SANUSAPP. Any currency fluctuations between the euro and the customer's national currency shall be borne by the buyer.
(5) The VOUCHER is always in proportion to the QV Points and can only be redeemed in this proportion. The value of the VOUCHER or the ratio to the QV points is always calculated on the net price in euros. If a buyer purchases VOUCHER from the seller, the following ratio always applies: 1 euro corresponds to 2 QV points.
(6) In the case of a SANUSPAY or SANUSLIFE Marketplace cancellation, the value of the VOUCHER is also calculated in relation to the QV points and in euros. Here the ratio is according to the business margin used for the purchase, or the ratio and exchange rate used for the purchase of the cancelled goods. The value date is always given in euros. The QV points in the ratio are also displayed. When a purchase is made, the QV points entered in the voucher account are offset against the QV points stored for the product purchased. The FIAT credit (euros) in the voucher account is then also debited in proportion and. And a VOUCHER credit note is issued to the buyer.
§ 4 Technical steps up to the conclusion of the contract and correction of input errors
(1) As part of the VOUCHER ordering process, you first place the desired VOUCHER package in the shopping basket.
(2) The VOUCHER package placed in the shopping basket has a fixed euro price. In some countries, the VOUCHER package has a fixed price in the corresponding national currency. However, the QV points stored always correspond to the value in euros.
(3) By clicking on the "Continue" button, the customer is first taken to a page where they can enter their details and then select the payment method. Finally, an overview page opens where they can check their details. He can correct his input errors (e.g. regarding payment method, dates or the desired quantity) by clicking on "Edit" in the respective field. If they wish to cancel the order process completely, they can also simply close their browser window. Otherwise, after clicking on the confirmation button "Order with obligation to pay", his declaration becomes binding within the meaning of § 3 para. 9 of these GTC.
§ 5 Storage of the contract text
The contractual provisions with details of the VOUCHER purchased, including these General Terms and Conditions and the cancellation policy, will not be sent to the customer by email.
6 Registration in the online shop; processing of your personal data
(1) You can order in our online shop or via the SANUSAPP as a registered user. As a registered user, you do not have to enter your personal data each time, but you can simply log in to your customer account with your e-mail address and a password before or during an order. Registration alone does not constitute any obligation to purchase the products we offer.
(2) For information on the processing of your data, please read our privacy policy, which you can access in our online shop. When you register, you choose a personal user name and password.
§ 7 Terms of payment; prices
(1) The purchase price is due immediately upon ordering and can only be paid in euros or later with SANUSPAY. The customer can find the service provider used for the selected payment method in the information in the online shop. SANUSLIFE currently offers payment by credit card and BTC.
(2) The VOUCHER is not subject to VAT. All prices are exclusive of shipping costs, unless expressly stated otherwise.
§ 8 Cancellation, withdrawal from the purchase contract; suspension of the sale; retention of title
(1) The purchases of VOUCHER are final in the sense that no refund or cancellation of the purchases can take place, unless this is required by mandatory legal provisions or these General Terms and Conditions expressly provide for it.
(2) SANUSLIFE reserves the right to refuse or cancel and limit the amount of any VOUCHER purchase request at any time in its sole discretion.
(3) Furthermore, SANUSLIFE may suspend the sale of VOUCHER at its own discretion. Reasons may include, in particular, suspicion of systematic fraud in the purchase of VOUCHER or excessive utilisation of the IT systems of SANUSLIFE or its contracted external service providers.
(4) The VOUCHERS remain the property of SANUSLIFE until full payment has been made.
§ 9 Transfer of value; responsibility for security of the voucher account
(1) In order to redeem VOUCHERS, each customer must first have a successful KYC/KYB with SANUSLIFE (SANUSAPP) to activate the VOUCHER Wallet. The buyer already assumes that a KYC/B has been successfully completed when purchasing the VOUCHER. The right of cancellation of 14 days does not depend on a successful or unsuccessful KYC/B.
(2) The transaction of the purchased VOUCHERS to the VOUCHER Wallet takes place within 1-5 working days after payment.
(3) The Customer is responsible for implementing appropriate measures to secure its VOUCHER Wallet, which is part of the SANUSLIFE Wallets.
§ 10 Warranty
The statutory provisions on warranty law apply.
§ 11 Limitation of liability
(1) SANUSLIFE operates its service carefully and reliably. Nevertheless, interruptions or losses may occur in the course of service provision as a result of unavoidable events for which SANUSLIFE is not responsible or necessary maintenance work. SANUSLIFE shall endeavour to remedy any disruptions or interruptions as quickly as possible.
(2) SANUSLIFE is not liable for indirect or consequential damages, for example to software or hardware of the customer or a third party, or for any resulting loss of profit or financial loss or for damages arising from claims of third parties against the customer. In particular, SANUSLIFE is not liable for damages that are due to unavoidable interruptions of operations or that are necessary to carry out essential work or to avoid disruptions of operations or that are due to events for which SANUSLIFE is not responsible, such as in particular network disruptions, computer failures or criminal activities by third parties.
(3) SANUSLIFE assumes no liability for loss of customer data for which SANUSLIFE is not responsible, e.g. due to hacker attacks. The customer will be informed immediately of the occurrence of a data loss.
(4) SANUSLIFE assumes no liability for the VOUCHER stored in the customer's accounts or for the customer's data stored there.
(5) We are liable for intent and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations, the fulfilment of which is essential for the proper execution of the contract, the breach of which jeopardises the achievement of the purpose of the contract and on the observance of which you as the customer may regularly rely. In the latter case, however, we shall only be liable for the foreseeable damage typical of the contract. The same applies to breaches of duty by our vicarious agents.
(6) The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.
§ 12 Applicable law; place of jurisdiction; online dispute resolution and alternative dispute resolution; severability clause
(1) Swiss law shall apply to contracts between the provider and the customer to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the country in which the customer as a consumer has his habitual residence, remain unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the vendor is the registered office of the vendor.
(3) The European Commission provides at http://ec.europa.eu/consumers/odr/ a platform for online dispute resolution (OS).
(4) We are not obliged and not prepared to participate in a dispute resolution procedure in accordance with the German Consumer Dispute Resolution Act (VSBG).
(5) The contract shall remain binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if any. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.
Status of the General Terms and Conditions for SANUSLIFE VOUCHER: 10.2023
Cooperation agreement & terms of use (B2B)
These General Terms and Conditions of Business and Use (hereinafter: "GTC" or "Contract") govern the contractual relationship between SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, CH-6340 Baar (ZG), ([email protected]), VATnumber & identification number: CHE-245.046.413, Commercial Register Office of the Canton of Zug, hereinafter referred to as "PROVIDER", "SLA", "we", "us" or "our" and you as a "COMPANY" or "NON-PROFIT" registered and verified SMART-Package-Partner who wishes to use one or more services of the SLA by activating an account, hereinafter referred to as "you", "you", "you" or "PARTNER".
Your contractual relationship with SANUSLIFE is a contract in accordance with the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Part Five: Code of Obligations) of 30 March 1911 (SR 220)
1. general
1.1 "SANUSPORTAL" is a website operated under the Internet domains (https://sanuslife.com, https://sanuslife.com/finance and https://sanuslife.market, https://sanuspay.com, https://sanusapp.app) and via mobile applications "SANUSAPP" (app for Android and IOS) (hereinafter: "SANUSPORTAL") provided by the PROVIDER, which displays advertising and commercial offers of the PROVIDER and the PARTNERS in the respective area via an interactive map, also with the help of geolocalisation of the user.
1.2 By registering as a PARTNER and accepting these GTC, you confirm that you are concluding this contract as a PARTNER, i.e. as a natural or legal person concluding this contract in the course of your commercial, business, craft or professional activity.
1.3 Your use of the SANUSPORTAL and the utilisation of its services shall be subject to the provisions of a legally binding agreement between you and the PROVIDER. This legal agreement consists of
The GTC and the PROVIDER's Privacy Policy as well as the other agreements under (c) are hereinafter jointly referred to as the "PROVISIONS".
1.4 The PROVISIONS govern the relationship between you and the PROVIDER in connection with the use of the SANUSPORTAL and the other benefits arising from the COMPANY partner relationship and NONPROFIT partner relationship and form an integral part of all agreements made between you and the PROVIDER in connection with the use of the SANUSPORTAL. Deviating and supplementary provisions shall only apply if this has been expressly agreed.
1.5 You can use the functions of the SANUSPORTAL by activating the desired PARTNER account on the offer page of the services.
1.6 The use of the services of the SANUSPORTAL as a PARTNER may also be subject to further normative and contractual provisions, including those originating from third-party providers with whom the PROVIDER cooperates, insofar as these are necessary to guarantee the services or if you make use of them.
1.7 The contents of the SANUSPORTAL are offered in different languages. The PROVISIONS are available in several languages thanks to the integrated translation software. However, only the German text version of the PROVISIONS and the contents of the SANUSPORTAL shall be authoritative for your contractual relationship with the PROVIDER.
1.8 The PROVISIONS shall not be overridden by any other GTC and shall in any case apply to the contractual relationship between the SUPPLIER and SLA regarding the services of the SANUSPORTAL for SUPPLIERS, unless their validity has been expressly overridden in writing prior to your use of these services and their overriding has been confirmed in writing by SLA.
2 Conclusion of the Partner Agreement and acceptance of the PROVISIONS
2.1 In order to be able to use the services of the accounts offered by the PROVIDER as a PARTNER, you must first accept the PROVISIONS. By visiting the S-WEB SITES as a PARTNER and/or using the functions of the SANUSPORTAL as a PARTNER, you declare that you have read the PROVISIONS valid at the time of use and that you accept them. You should print out the PROVISIONS for your records or save them locally.
2.2 You may not use the functions of the SANUSPORTAL or accept the PROVISIONS if you
2.3 The PROVIDER reserves the right to change the PROVISIONS in whole or in part at any time at its own discretion and without giving reasons. Should this be the case, the changes to the PROVISIONS shall become effective upon their publication on the S-WEB SITES. By using the SANUSPORTAL and the associated services of the PROVIDER after publication of the changes, you accept the changes to the PROVISIONS. You should check the PROVISIONS regularly for changes.
3 Subject matter of the contract: Your advertising on the SANUSPORTAL.
3.1 The SANUSPORTAL is a software solution that provides users with a marketplace including an interactive map, business accounts and earning opportunities through successful recommendations of products and companies and allows the SUPPLIER to publish its commercial offers on this marketplace. The PROVIDER thus offers an information, advertising and business platform on the Internet and/or on an application basis within the SANUSPORTAL, which enables you to present your company to users of the SANUSPORTAL (both registered users and non-registered users) and to advertise your services and certain products with referral marketing.
3.2 These SANUSPORTAL services are offered by the PROVIDER as Software-as-a-Service (SaaS). The subject of the contractual relationship between you and the PROVIDER is therefore the provision of software on the Internet, whether for a fee or free of charge. For this purpose, the PROVIDER stores the software on a server that is accessible to you and all users via the S-WEB SITES and/or via mobile applications (apps for Android and IOS). The PROVIDER may make changes to the SANUSPORTAL and/or the S-PAGES at any time at its own discretion and provide updated versions of the SANUSPORTAL and/or the S-PAGES at any time.
3.3 In order to use the SANUSPORTAL function for an account, you have the option of uploading your company's data including industry affiliation, address, contact details, address of the S-PAGES (also as a link) as well as corresponding information and images for advertising purposes via the S-PAGES and/or the SANUSPORTAL dashboard and thus making them visible in the SANUSPORTAL for users of the same (both registered users and non-registered users) (so-called advertising space). Once you have successfully upgraded to an account (from LITE), you can create an advertising space in the SANUSLIFE Marketplace (the fees are listed on the price overview page here here). If it is not possible to enter the data yourself in the meantime, you can send your data to the PROVIDER and he will enter it for you free of charge. If it is possible to enter the data yourself via the S-WEB PAGE, but you would still like the PROVIDER to do this for you, you can commission the PROVIDER to do this for a fee.
3.4 As the SANUSPORTAL is an information, advertising and business platform, you yourself are responsible for the content and information that you publish on the SANUSPORTAL as a PARTNER and account user. The PROVIDER accepts no liability for this published content and information, nor for the offers and/or services that you make available to end customers in connection with the use of the SANUSPORTAL. You shall be solely responsible to the End Customer for all such services.
3.5 In the context of your use of the SANUSPORTAL, you may not make available or otherwise use any content, information, offers and/or services that infringe the rights of third parties (in particular in the area of data protection, competition, patent and/or trademark law or other industrial property rights) or violate statutory provisions (in particular those of public order and criminal law). In particular, you undertake to comply with the advertising guidelines applicable to your activity, in Italy in particular the "Codice di Autodisciplina della Comunicazione Commerciale" (Code of Self-Regulation for Advertising) of the Italian advertising industry (Istituto di Autodisciplina Pubblicitaria) in its currently valid version, available at https://www.iap.it/codice-e-altrefonti/ il-codice-il-codice-di-autodisciplina-dellacomunicazionecommerciale. You therefore acknowledge that the following content, in particular, is prohibited:
3.6 The PROVIDER is entitled to review, amend and, if necessary, remove the content created by you at any time and at its own discretion if, in its opinion, it does not comply with the PROVIDER's philosophy, the applicable guidelines or laws.
3.7 You undertake to indemnify the PROVIDER against all third-party claims relating to possible infringements of rights in connection with the content and information published by you on the SANUSPORTAL or the S-WEB SITE and to reimburse the PROVIDER for all costs and damages incurred directly or indirectly as a result of infringements of rights.
3.8 By transferring your data and images to the PROVIDER for publication on the SANUSPORTAL, you grant the PROVIDER a worldwide, non-exclusive and royalty-free package to the corresponding content and the associated rights (including copyrights, patents, trademarks and other industrial property rights) so that these can be published and made available within the SANUSPORTAL and its further developments. The PROVIDER may also use any content that you have created for use on the SANUSPORTAL at any time for its own purposes, including for marketing purposes. This package is unlimited and irrevocable. Any property rights to the content in question shall remain unaffected. Any liability of the PROVIDER in connection with the use of your content and/or rights is excluded.
3.9 The PROVIDER shall be authorised to display or have displayed within the SANUSPORTAL advertisements and offers of its own company as well as those of other PARTNERS and other third parties. The SUPPLIER shall not be granted any local or industry-specific exclusivity for its advertising placement on the SANUSPORTAL. However, the PROVIDER warrants to the SUPPLIER that the advertisements or offers of the PROVIDER or third parties shall not interfere with the visibility of the SUPPLIER's commercial offers and shall not impede the operation and functionality of the SANUSPORTAL.
3.10 As a SUPPLIER, you are aware that the SANUSPORTAL may also contain comments on your services and user reviews of your business. However, if the function is activated, please note that the PROVIDER has no influence on these comments and ratings created by users and is therefore not liable to you as a pure provider for their content. However, if you consider a rating or comment to be inappropriate or unlawful, you can report this to the PROVIDER, which will then review it at its own discretion and, if necessary, remove it if, in its opinion, this rating or comment does not comply with the applicable guidelines or laws.
3.11 The PROVIDER reserves the right, at its own discretion, to accept you as a PARTNER as a participant in the SANUSPAY payment system after activating the "SANUSPAY" payment method. The prerequisite is that you have accepted the GTC SANUSPAY expressly. Once you have been accepted as the holder of a SANUSPAY Acceptance Point, the PROVIDER will provide you with the corresponding software as provided for in the aforementioned Terms of Use for SANUSPAY Acceptance Points.
3.12 As a PARTNER, you may purchase an unlimited number of SMART Packages. One (1) SMART Package includes one advertising space in the SANUSLIFE Marketplace and any number of SANUSPAY presets, i.e. ready-made settings masks for all percentages of the deals (SAC, SP, SB, SC). Theme-related SANUSPAY presets can be created and saved, which are displayed in the advertising space. The SMART Package fee cannot be cancelled, regardless of whether and when you set up the advertising space and bring it online or it is rejected by the PROVIDER.
3.13 As a PARTNER with a SMART account, you may not disclose to third parties any technical or commercial information of the PROVIDER that you obtain in the course of the contractual relationship, neither during the contractual relationship nor for at least three (3) years after its termination, nor may you use such information for purposes not agreed in this contract.
4 User fee for the SANUSPORTAL.
4.1 The use of the SANUSPORTAL is generally subject to a fee for COMPANY partners, i.e. profit-orientated companies, and free of charge for NON-PROFIT partners, i.e. non-profit-orientated companies, irrespective of any discount campaigns offered by the PROVIDER. By registering on the S-WEB SITES or creating a user account, you make a binding declaration that you wish to use the SANUSPORTAL under the conditions stated on the S-WEB SITES. All prices and other fees for the use of the SANUSPORTAL are listed on the S-PAGE in each case for COMPANY Partner and NON-PROFIT partners and are always exclusive of the legally applicable taxes and/or other duties. The PROVIDER reserves the right to change the prices periodically and unilaterally.
4.2 The subscription contract begins on the day the contract is concluded and is valid for an indefinite period. It is automatically renewed with each monthly subscription payment in accordance with the fee schedule. Cancellation of the subscription contract is deemed to be the suspension or interruption of the subscription payment, which is always due in the following month based on the contract conclusion date. After twelve (12) months of inactivity, your account including all data will be deleted, provided no purchases have been made. If purchases have been made, your account and all relevant data will be archived for ten (10) years. Until the time of deletion, you can back up the data at any time (e.g. by downloading it).
4.3 The fees for the use of the SANUSPORTAL are payable monthly in advance at the beginning of each contract month via the subscription. You will be informed of the due date by e-mail and via the SANUSAPP application and requested to pay these amounts in the form of a monthly usage fee. The corresponding amount will also be displayed in your login area in the SANUSAPP and also on https://sanuslife.com/finance or SANUSAPP (PlayStore & AppStore) under "PLAN". After receiving this payment request, you are obliged to pay the monthly usage fee in advance. The invoice will be issued upon receipt of payment.
4.4 Payment can only be made using the payment methods shown on the S-WEB SITES and in the SANUSPORTAL. This requires that the accounts at https://sanuslife.com/finance or SANUSAPP are filled with credit. The PROVIDER reserves the right to change the terms of payment.
4.5 If you are even partially in arrears with a payment, the PROVIDER is authorised to interrupt your contractual services, remove your content from the SANUSPORTAL and block your access to the account. The system will automatically downgrade you to the "LITE" account. The PROVIDER reserves the right to assert any further claims in connection with the default in payment.
5 Other terms of use on the SANUSLIFE Marketplace.
5.1 You may only use the SANUSPORTAL and the corresponding content within the scope of the contractually agreed scope of use and thus exclusively for the promotion of your company and its services. You are not entitled to any further rights. Any further use requires the prior written consent of the PROVIDER.
5.2 If you exceed the contractual scope of use or otherwise use the SANUSPORTAL or SANUSPORTAL content unlawfully or permit such use, the PROVIDER may interrupt its contractual services and block your access to the SANUSPORTAL and/or terminate the contractual relationship without further notice. In this case, you shall be responsible for all resulting damages and/or third-party claims and shall be obliged to indemnify the PROVIDER against all third-party claims.
5.3 The PROVIDER may terminate the contract with you at any time if it has the impression that you are frequently changing the percentages for SANUSBUSINESS, namely for the SANUSCREDITS, SANUSPLANET and SANUSCOIN areas, solely because you expect short-term advantages in ranking or visibility, and in doing so are consciously or unconsciously misleading or deceiving users. The PROVIDER may also terminate the contract, for example, if customers complain that they were previously shown more percentages than the system actually billed and it can be proven that this happened because you changed the percentages too quickly in succession for the reasons mentioned above.
5.4 The PARTNER accounts may only be used to advertise your own company. Setting up and advertising the products of third-party companies, such as MLM companies for which you work as a salesperson, is prohibited and may result in cancellation without notice. No websites or e-mail addresses with the domain name "SANUSLIFE" may be provided, not even by other MLM companies. If the PROVIDER only discovers these or similar offences at a later date, the account package fees and the monthly fees cannot be contested. Furthermore, the PROVIDER reserves the right to demand an additional administrative & reminder fee penalty of at least EUR 1,500 plus legal fees from the PARTNER.
5.5 SANUSPORTAL shall be the exclusive property of the PROVIDER. By using the SANUSPORTAL, you do not acquire any claims or rights to the SANUSPORTAL or its content, in particular not to the software or the S-WEB SITES. All copyrights, patent rights, trade mark rights and other industrial property rights shall remain with the PROVIDER. You are not permitted to copy, reverse engineer, reproduce, sell or temporarily transfer, rent or lend the SANUSPORTAL, the S-PAGES and/or the PROVIDER's software or parts thereof.
5.6 The PROVIDER shall be entitled to take technical or other measures at its own discretion at any time to protect the SANUSPORTAL from non-contractual use and/or to introduce additional terms of use.
5.6 You are obliged to take all necessary and/or appropriate measures to prevent unlawful or non-contractual use of the SANUSPORTAL. If you recognise or should recognise that there is a threat of unlawful or non-contractual use, you are obliged to inform the PROVIDER of this immediately. In addition, you are obliged to protect the access authorisations assigned to you as well as identification and authentication information from access by third parties and not to pass them on to unauthorised persons.
6 Disclaimer of warranty by the PROVIDER.
6.1 The services of the SANUSPORTAL, including the content and services of the S-WEB SITES, as well as all other alias pages of the PROVIDER shall be provided "as is" and the PROVIDER shall not assume any warranty or guarantee in this regard.
6.2 The PROVIDER therefore accepts no responsibility for permanent or temporary errors, omissions, interruptions, deletions, defects, delays and/or adjustments in the operation, transmission and/or provision of the content and services of the SANUSPORTAL, communication line failures, unauthorised access to, theft of, loss of and/or damage to data that you provide, create or receive in the course of using the SANUSPORTAL. Furthermore, the PROVIDER is not responsible for problems or technical faults in connection with the mobile Internet, telephone networks or lines, online systems, servers or providers, computer equipment, software, or for failures of e-mails or the service provider for processing electronic payments due to technical problems or data congestion on the Internet, or a combination thereof. The PROVIDER is also not liable for any changes that it should make to the marketplace.
6.3 The PROVIDER can also not be held liable for content and information that you yourself have made accessible via the SANUSPORTAL or via the S-WEB SITES of third parties, or that is misused by them.
6.4 In particular and inter alia, SLA does not warrant or guarantee that:
6.5 In no event shall the PROVIDER be liable for any damages (including indirect or consequential damages and loss of profit) arising directly or indirectly from the use of the SANUSPORTAL, except in cases of wilful misconduct or gross negligence.
6.6 The PROVIDER is not a contractual partner of the services that you offer to end customers within the framework of the SANUSPORTAL or as a consequence thereof. The PROVIDER does not assume any warranty or other guarantee for the content, information, offers and services that you make available to end customers in connection with the use of the SANUSPORTAL, nor for the comments and ratings that end customers leave about your services and offers on the SANUSPORTAL or in other applications and S-WEBSITES on the Internet.
6.7 Other conditions, warranties or other terms (including any terms relating to satisfactory quality, fitness for purpose or conformity with descriptions) shall also not apply to the PROVIDER's services, unless expressly stated otherwise in these GTC.
6.8 The exclusions or limitations of liability of the PROVIDER contained in this section 6 shall not apply in cases of intent or gross negligence.
7 Termination and cancellation of the contract.
7.1 The contractual relationship may be terminated by the PROVIDER at any time without notice and without stating reasons; the SUPPLIER may terminate the contractual relationship by suspending payments.
7.2 Notwithstanding other statutory or contractual grounds for termination, the PROVIDER shall be entitled to terminate the contractual relationship with immediate effect by closing the account without notice if one or more of the following events occur:
8. notices.
8.1 Any notice to the SUPPLIER in connection with the contractual relationship shall be deemed duly delivered if it has been sent by registered letter with acknowledgement of receipt, certified e-mail, ordinary e-mail or notification via the SANUSPORTAL to the contact details stored in the Dashboard by the SUPPLIER itself.
8.2 Notifications to the PROVIDER in connection with the contractual relationship must be sent by registered letter with acknowledgement of receipt, certified e-mail or ordinary e-mail to the following address: SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, CH-6340 Baar (ZG), [email protected].
9 Applicable law and place of jurisdiction. Place of fulfilment.
9.1 German law shall apply to all relationships between the contracting parties, including these GTC, to the exclusion of the conflict of laws provisions.
9.2 The exclusive place of jurisdiction for all disputes arising from and in connection with the relationship between the contracting parties, including these GTC, shall be Swiss law.
9.3 The place of fulfilment for all contractual services is the legal domicile of the PROVIDER.
10 Final provisions.
10.1 Should one or more clauses of the PROVISIONS be or become invalid and/or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.
10.2 Should you breach one or more clauses of the PROVISIONS, any tolerance of this breach by the PROVIDER shall in no case result in the waiver of its rights and other effects under the relevant provisions or the waiver of the right to full fulfilment of the obligations and conditions of the contractual relationship and/or the PROVISIONS.
General Terms and Conditions for NON-PROFIT companies SPONSORSHIP
Between SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, CH-6340 Baar (ZG) - hereinafter referred to as "SANUSLIFE" - and you, as a NON-PROFIT company - hereinafter referred to as "Sponsor Partner" - hereinafter jointly referred to as "the Parties".
Your contractual relationship with SANUSLIFE is a contract pursuant to the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
Preamble
SANUSLIFE is a company that operates a financial technology platform at sanuslife.com/finance, an online marketplace at sanuslife.market and a 360° eco-system at sanuslife.com and offers its products as SaaS (Software as a Service) services for private individuals (PRIVATE), companies (COMPANIES) and non-profit organisations (NON-PROFIT or Sponsor Partner).
The Sponsor Partner is a registered non-profit organisation which is contractually bound to SANUSLIFE on the basis of a SMART Partner Agreement.
SANUSLIFE now intends to financially support the Sponsor Partner on the basis of this contract within the framework of so-called sponsorship payments in return for the provision of a range of advertising activities and to make personalised SANUSLIFE websites available to the Sponsor Partner via the portal www.sanuslife.com for the registration of interested parties.
With this in mind, the contracting parties conclude the following agreement:
§ 1 Performance by SANUSLIFE
§ 2 Consideration of the sponsor partner
§ 3 Code of conduct for the sponsoring partner
a. General obligations of the sponsoring partner
b. Placements
c. Misleading, redirecting and framing
Sponsor Partners may not, expressly or by means of representations or otherwise, give the impression to other SANUSLIFE Sponsor Partners, companies, customers, employees or Sponsor Partners that they are on SANUSLIFE's platform and/or advertising content when they are actually on their website or platform.
d. Password-protected parts of the SANUSLIFE website
e. Special provisions on the use of materials
f. Special provisions on the use of SANUSLIFE trademarks and logos
§ 4 Warning, contractual penalty, damages, indemnification
§ 5 Loyalty, information, confidentiality
§ 6 Exclusion of liability
§ 7 Conclusion of contract; term and cancellation; option rights
§ 8 Restitution of benefits
Only the sponsorship monies that may have accrued until the account is deactivated are deemed to be returned benefits. Beyond this, any claim to the return of services is excluded, as the services were provided to the sponsoring partner free of charge.
§ 9 Written form, contract language, severability clause
§ 10 Applicable law, place of fulfilment, place of jurisdiction, precedence of the sponsor contract; amendment of the GTC
Status of the General Terms and Conditions: December 2023
Terms and conditions SANUSPAY (B2B)
These General Terms and Conditions of Business and Use govern the contractual relationship between SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, CH-6340 Baar (ZG), ([email protected]), VATNumber & Identification Number: CHE-245.046.413, Commercial Register Office of the Canton of Zug, hereinafter also referred to as "SANUSLIFE", "we", "our" or "us" and you as the "SELLER", also referred to as "you", "your" or "yours", and as a registered and verified SANUSPAY acceptance point, who wishes to use one or more SANUSLIFE services in relation to the "Marketplace" with advertising space and the "Business Accounts incl. SANUSPAY ".
Your contractual relationship with SANUSLIFE is a contract pursuant to the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
These SANUSPAY General Terms and Conditions (the "Terms") govern the use of the products, services or other features, technologies or functionalities related to the payment acceptance services for Sellers (the "Acceptance Services") provided by SANUSLIFE ("SANUSPAY", "SANUSLIFE", "we", "our" or "us") via the SANUSLIFE Website, API or otherwise to you ("Seller", "you", "your" or "you").
The German text of this Agreement shall prevail. Swiss law applies. Translations in other languages are for reference only."
By using the Acceptance Services, you accept and agree to be bound by these Terms and confirm that you have read, understood and accepted all of the terms contained herein:
1. our services
SANUSPAY is a blockchain/cryptocurrency payment processor that allows you to accept cryptocurrencies as a payment method in exchange for goods or services that you sell to your customers ("Buyers").
SANUSLIFE provides the infrastructure (online marketplace) for B2B partners to offer their products. The acceptance services are part of this infrastructure and enable payment for the products sold. SANUSLIFE is neither a cryptocurrency exchange nor a payment service provider within the meaning of the Swiss Anti-Money Laundering Act, nor does it offer the custody of cryptocurrencies as part of the acceptance services. The acceptance services are only available to companies that sell products or services and to registered charitable organisations that accept donations.
By using the Acceptance Services, you authorise SANUSLIFE to act as your agent and to take all actions we deem necessary or desirable to provide the Acceptance Services and to comply with applicable laws and regulations. A Buyer's payment with SANUSPAY will be considered a payment made directly to you and will limit the Buyer's outstanding obligations to the extent of the payment.
2 Contracting party and compliance with legal regulations
2.1 Contracting Party
Your relationship under these Terms is with SANUSLIFE ADMINISTRATION AG, a public limited company with its registered office in Baar, Switzerland, Lindenstrasse 8, 6340 Baar (ZG). If the Seller requires regulated services, these are provided directly by the relevant external third party companies and a separate contract between the Seller and these third party companies is required.
2.2 Compliance with legal regulations
SANUSLIFE is subject to Swiss laws and regulations. SANUSLIFE is also registered with the VQF Association for Quality Assurance of Financial Services. Insofar as the seller claims regulated services, it must comply with the applicable requirements of the third-party companies with regard to AML/ATF/sanctions compliance and is obliged to cooperate.
You represent and warrant that:
4. your sales account ("Account")
4.1 Account opening and registration
SANUSLIFE will require certain information from Sellers in order to comply with applicable laws and regulations. Therefore, as part of setting up a Seller Account, you may be asked to provide business-related information such as name, mailing address, physical address, telephone number, email address, information about the ultimate beneficial owner(s) or person(s) exercising significant control over the business, such as tax identification number and government-issued identification number, legal name, fictitious name (i.e. DBA name), company website, the type of transactions you expect to make and your industry. You may be asked to provide additional information and/or documents to enable us to verify your identity and assess the business risk, e.g. company formation documents, compliance programme documents and information about your buyers.
The information you provide when opening the account must be accurate and complete, and you must notify us of any changes to this information within ten (10) business days. SANUSLIFE has the right to reject your Account registration, close your Account at a later date or restrict the provision of the Acceptance Services to you if you do not provide and maintain accurate, complete and satisfactory information.
4.2 Limits on transaction processing
SANUSPAY sets daily and annual transaction volume limits per account. If you wish to increase your limit, you will be notified via the email address you have provided to provide us with the documentation required for the upgrade. Depending on the upgrade request, you may be required to provide additional information and documentation. Requests will only be approved once all required documentation has been reviewed and the accuracy and authenticity of the information has been confirmed.
4.3 Buyer verification
Depending on the transaction amount, your buyers may be required to go through a verification process at the time of payment. This process is known as creating a "SANUSLIFE ID".
4.4 Prohibited use and transactions
4.4.1 Prohibited use
In connection with your use of the Acceptance Services and your interactions with other users and third parties, you agree to refrain from the following prohibited uses. This list is not exhaustive and we reserve the right to change it at any time. It is at our sole discretion to decide whether an activity falls into one of these categories.
4.4.2 Prohibited Transactions
In addition to the Prohibited Uses, the following categories of transactions, business practices and sales items are prohibited in the Acceptance Services. Most categories of prohibited transactions are imposed by the requirements of our bank providers or regulators. This list is not exhaustive and we reserve the right to amend it at any time. It is at our sole discretion to determine whether an activity falls into a category of Prohibited Business.
4.5 Restricted business
If you engage in any of the following categories of business, business practices and sales items, you may only engage in business that has been expressly authorised by us, and you may be required to agree to additional terms and conditions, make additional representations and warranties, and go through enhanced onboarding procedures that are subject to restrictions. This list is not exhaustive and we reserve the right to amend it at any time. It is at our sole discretion to decide whether an activity falls into one of these categories.
4.7 Records
4.7.1 Our obligations
In accordance with applicable laws and regulations, SANUSLIFE is required to maintain records of all documentation and information related to your Account while your Account is active and after your Account has been closed.
4.7.2 Your obligations
Under applicable laws and regulations, you are required to maintain all records necessary to fulfil orders for goods or services and to provide post-sale support to your Buyers. If the sale of an item requires government registration of the sale, you are responsible for such registration and must notify SANUSLIFE.
4.7.3 Request for documents and right to inspect records
SANUSLIFE or its auditors, a relevant regulator or other relevant competent authority may, with reasonable notice or immediately if required by law, a regulator or other relevant authority, request and inspect certain of your business records. If you refuse such a request, we reserve the right to suspend or close your account.
4.8 Suspension and closure of accounts
4.8.1 Your right to close your account
You can close your account at any time. You will remain liable to us for all fees incurred prior to closure and we will remit to you any unpaid amounts relating to sales made prior to closure. If your account balance is below the minimum transfer amount of €10 set by us, you may be liable for any transaction fees incurred on the transfer of funds.
4.8.2 Our right to refuse, suspend or close your account
We reserve the right to refuse to provide our Acceptance Services to you or to suspend or close your Account immediately and without notice if we learn or reasonably suspect, in our sole discretion, that you are using or have used your Account for any unlawful or unauthorised activity that violates any applicable law or regulation, these Terms and/or our other applicable Terms of Use, including but not limited to a violation of Section 4.4, Prohibited Uses and Transactions, or Section 4.5, Restricted Transactions. We reserve the right at all times to monitor, review, preserve and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programme, legal process or governmental request.
We also reserve the right to block the account and automatically deactivate the processing functions if there are no paid transactions for your account for more than twelve consecutive months. You will then receive information about the procedure for reactivating the account.
SANUSLIFE also reserves the right to terminate accounts that receive an excessive number of complaints from Buyers (see Section 12.1, Complaints from Buyers).
4.8.3 Effect of account cancellation
If your account is closed for any reason, you agree to: (a) to continue to be bound by the surviving portions of these Terms, (b) to immediately stop using the Acceptance Services, (c) that the licence granted under these Terms will terminate, (d) to remove from your website, apps and marketing materials and to stop using any SANUSLIFE/SANUSPAY service marks, logos or other trademarks, (e) that we will retain certain information and account data in accordance with applicable laws and regulations; and (f) that we will not be liable to you or any third party for any termination of access to the Acceptance Services, closure of an account or retention of information or account data.
5 Your use of third-party services
When using the SANUSLIFE/SANUSPAY website or the Acceptance Services, you may be offered additional services, products or promotions from third parties separately. If you choose to use any of these third party services, you do so at your own risk and are solely responsible for reviewing, understanding and complying with the terms and conditions associated with them. We expressly disclaim any liability for third party services and are not responsible for the performance of third party services or service providers.
6. security of the wallets
6.1 Security
We have security measures in place to protect information from accidental loss and from unauthorised access, use, alteration or disclosure. Our security measures include risk assessments and controls for the following areas Application and system access, system and application development and maintenance, acceptable use, data classification, incident response, disaster recovery and business continuity, and security training. We cannot guarantee that unauthorised persons will never gain access to your data and you acknowledge that you provide your data at your own risk, unless otherwise required by applicable law. If we have reasonable grounds to suspect or learn of a breach of our security measures that may have affected you, your account or your data, we will notify you within 72 hours of becoming aware of such suspicion or breach. This notification will be sent to the email address specified in your seller profile.
6.2 Security of the digital wallets
Buyers who send payments in cryptocurrencies and merchants who receive settlements in cryptocurrencies require a digital wallet, also known as a digital wallet. A digital wallet is software that allows the user to store encrypted private keys that are used to sign transactions to access cryptocurrencies.
A custodial digital wallet is an account where a third party acts as a financial intermediary or custodian of a user's cryptocurrencies. A custodial wallet provider stores the user's private keys and therefore has control over the user's funds. A non-custodial digital wallet is not an account where a third party acts as a financial intermediary or custodian of a user's cryptocurrencies. A non-custodian provider merely manages the technical platform for storing a user's private keys, but has no control over the private keys and therefore no access to or control over the user's funds.
Buyers and traders can use any cryptocurrency wallet to store their funds, including the SANUSCOIN wallet. SANUSLIFE does not endorse or vouch for the quality or security of third-party wallets. The Contracting Party and owner of the Wallet is solely responsible for the secure storage of passwords and private keys used to access their Wallet and for maintaining security protocols and updates on the devices used to download and use their Wallet. If a buyer or merchant chooses to use the SANUSLIFE wallets, they will be subject to the NAOCOIN Wallet Terms of Use, as in these cases NAOCOIN acts as crypto custodian under the separate contract between the user and NAOCOIN. In these cases, NAOCOIN is your contact and contractual partner.
SANUSLIFE is not responsible for and cannot assist in the recovery of cryptocurrency funds incurred by a merchant or buyer if a wallet has been compromised, e.g. due to loss or unauthorised access to private keys, accidental sharing of a backup, a bug in the user's device or the wallet software, or a malicious attack on the wallet software.
In the event that your account balance is transferred to a wallet that is compromised or inaccessible, or in the event that a buyer's wallet is compromised or inaccessible, it is up to you to decide how to deal with any enquiries or claims. SANUSLIFE cannot become involved in resolving such issues.
7 Invoices
7.1 Guarantee invoicing and competitive exchange rates for your customer
To accept a cryptocurrency payment, you must create a payment request ("Invoice") using the Acceptance Services based on the amount you wish to collect in your billing currency, such as US Dollars or Euros, or in one of the supported cryptocurrencies. The SANUSLIFE user interface for hosted invoices must be displayed to the buyer during checkout.
When SANUSPAY processes payments, we use the exchange rate of SANUSCOIN according to the pricing on one or more external cryptocurrency exchanges. We guarantee the exchange rate for the buyer as long as the buyer pays within the correct time window after invoicing. Information about the time limit is clearly displayed on every SANUSPAY invoice.
While we guarantee the exchange rate for the buyer as long as the buyer pays within this time window, you agree that you assume the volatility risk of your billing currency. For example, if you ask us to collect US$150.00 and the buyer sends the equivalent in cryptocurrency within the time window, we guarantee that you will receive exactly US$150.00 minus our fee, but we do not guarantee the future value of the US dollar (or any other fiat currency) relative to a benchmark. If you choose to receive some or all of your settlement in cryptocurrencies, we also do not guarantee the future value of those cryptocurrencies relative to a benchmark.
7.2 Completion of the invoice
An invoice is considered "complete" by us when it has been paid in full by the buyer, the corresponding transaction has reached the number of block confirmations required by us and the payment has been credited to your account.
A confirmed invoice means that the payment has been made and the required block confirmations have taken place, so that the transaction has passed our risk check but has not yet been credited.
You have the option to inform your buyer that you have accepted the invoice as paid before SANUSPAY considers the invoice to be complete, e.g. in the case of an unconfirmed invoice payment. SANUSLIFE is not liable for the payment of invoices that are not considered fully paid and complete. In other words, if you accept a payment before we have credited it to your account, we are under no obligation to honour the payment if we determine that the payment was fraudulent or otherwise invalid. Your dashboard will display the current status of each payment (i.e. "paid", "confirmed", "completed", "overpaid", "underpaid", "refunded" or "invalid").
7.3 Cryptocurrencies supported by SANUSPAY
SANUSLIFE may add new cryptocurrencies to the Services. Additional cryptocurrencies will be added to the Services on an opt-out basis so that they will be enabled by default unless you instruct SANUSLIFE to disable them. In addition, there may be circumstances that cause SANUSLIFE to remove a particular cryptocurrency as a payment option.
7.4 Exceptions for payments
In certain situations, if an invoice is underpaid or overpaid, this will result in a "payment exception". Buyers will automatically receive an email notification from SANUSLIFE to claim the underpayment or overpayment as described below. SANUSLIFE charges fees for refunding a payment. If a Buyer requests a refund for a payment exception, SANUSLIFE will not deduct any fees and donations.
7.4.1 Underpayments
An underpayment occurs when a QR payment with SANUSPAY is entered for less than the amount required to settle the invoice. A QR payment at a SANUSPAY acceptance point works with a smartphone or via the web browser using QR codes (offline) or using plugins in the logged-in area (online). Underpayments may not fully or partially fulfil an invoice and the underpayment will still be credited to your account. The SANUSPLANET margin and SANUSBUSINESS margin are always calculated on the amount paid. You must notify the buyer of the underpayment and collect the missing amount again via QR payment.
7.4.2 Overpayments
Overpayments occur when you enter a higher amount in a QR payment with SANUSPAY than is required to settle the invoice. In such cases, the invoice passes through the "paid in full" status and is labelled as such. SANUSLIFE cannot reverse the payment. The SANUSPLANET margin and SANUSBUSINESS margin are always calculated on the amount paid. A refund is not possible. You must come to an agreement with the buyer yourself and refund the overpaid amount.
7.4.4 Unsupported payments
Unless expressly stated on our website or in this Agreement, we do not support or process payments outside of the SANUSPAY payment method, collectively known as "Unsupported Payments" ("in App"). Buyers cannot transfer a SANUSPAY invoice within the App from Buyer to you (SANUSPAY Triple Effect only via SANUSPAY). The SANUSPAY Triple Effect is the opportunity to receive crypto cashback on every purchase made with SANUSPAY and at the same time donate to the SANUSPLANET Foundation for charitable purposes. In addition, users can benefit from commissions by upgrading to BASIC if they recommend SANUSPAY including the Marketplace with all goods and services.
7.5 Delayed billing
If we need to conduct an investigation or resolve a pending dispute related to your account, or if we are required to do so by law, court order or at the request of law enforcement authorities, we may delay billing or restrict access to billing funds. In the event of a delay in settlement, we will endeavour to notify you promptly unless prohibited by court order or law enforcement authorities. We shall not be liable to you for any damages or detriment resulting from such delayed billing or restricted access. We undertake not to delay or restrict billing unnecessarily unless we are required by law to delay billing, and if partial delay or restriction is possible, we will only partially delay or restrict it. Once the reasons for the delayed settlement or restricted access to settlement monies have been demonstrably rectified, SANUSLIFE will pay you the full amount of such monies without undue delay.
7.6 Account information
You have access to account information detailing your transaction and billing history via your dashboard or via SANUSPAY's API. If you notice an error, you must notify us within thirty (30) calendar days of the posting of the ledger entry.
8 Refunds
8.1 General procedures
SANUSLIFE does not issue refunds for QR payments. Here you can make arrangements directly with the buyer. The SANUSPLANET margin and SANUSBUSINESS margin will never be refunded.
For sales via the Marketplace, the buyer can request a partial or full refund. The buyer must always apply for a refund directly to the seller. The buyer can use the contact tool in the Marketplace for this purpose. Once all the details have been clarified, the seller can enter the agreed refund amount in their local currency and commission the refund. A portion, namely the SANUSBUSINESS portion, is automatically transferred back to the buyer in a voucher wallet. The Terms and conditions for vouchers in the Marketplace. The refund is based on the value in which the relevant goods and/or services were priced at the time of purchase (price currency). This value is converted into SANUSCOIN at the time of the refund and then refunded in the form of SANUSCOINS. The buyer is free to subsequently convert this amount into other currencies or to hold it in SANUSCOINS. Subsequent exchange rate fluctuations shall be in favour of or at the expense of the buyer. When ordering refunds, the seller can choose how and with which account he wishes to carry out the refund in SANUSCOINS. The transactions are then carried out automatically. Any transaction and exchange fees incurred for refunds are always borne by the seller.
8.2 Disclosure of the seller's refund policy
SANUSLIFE is not responsible for the refund policies of sellers or for verifying that these policies comply with applicable law. We recommend that sellers provide their customers with a clear refund policy (including, if applicable, "no refunds are allowed as all sales are final"). In certain industries, a refund policy may not be applicable (e.g. if a service is provided). For refunds in amounts based on the currency of the fiat price (i.e. the fiat price for the relevant goods/services), SANUSLIFE will convert the value of the currency in which the item was priced into the relevant cryptocurrency using the exchange rate at the time the refund is sent to the Shopper.
9 Complaints
9.1 Complaints from shoppers
If we receive a complaint from a shopper and it relates to you or the goods/services purchased, we will forward it to you for resolution. We reserve the right to close seller accounts that receive an excessive number of complaints.
9.2 Seller complaints
Sellers who wish to make complaints about our acceptance services should contact us: For Seller Chat: https://sanuslife.com
10 Billing
10.1 Billing methods
SANUSLIFE will settle payments from your Buyers to you via the SANUSPAY payment network and credit your SANUSCOIN account book according to the settlement preferences you have set in your dashboard under SANUSPAY Preset. The debits and credits to your account book are funds that the buyer transfers to their SANUSCOIN wallet. You may receive settlement in SANUSCOIN or in one of the supported cryptocurrencies or in a mix of both, and we do not have the right to favour any cryptocurrency over the local currency as your choice in this regard overrides our preferences. Fees may apply for exchange into other currencies. SANUSLIFE cannot be held responsible for any exchange rate fluctuations.
An account ledger will be created for each accounting currency you have selected for billing according to your billing preferences. If you change your billing preferences, these changes will take effect for account book balances after a maximum of 24 hours received after the date of the change.
10.2 Settlements in local currencies
Direct deposits to a specific bank account in fiat currency are possible for buyers in certain countries by linking to third party service providers. If you wish to receive direct deposits, you must successfully link with the third party service providers via the SANUSAPP and keep this information up to date. Deposits to your traditional bank account may be offered by SANUSLIFE through a third party service provider, but may incur fees. Account balances may be accumulated provided that (a) settlement minimums are met and (b) funds are received in your bank account within two (2) business days of the settlement request. We reserve the right to charge you applicable transfer fees, except when settling in Euro to a bank within the SEPA zone.
Settlements will be initiated from a bank account held in the name of Naocoin Srl, an Italian crypto exchange and custody company.
10.3 Settlements in supported cryptocurrencies; disclosure of material risks
If your settlement preference includes settlement in cryptocurrencies, any supported cryptocurrency accepted by SANUSLIFE on your behalf must be settled to a cryptocurrency wallet specified by you. Payments in any of the supported cryptocurrencies will be sent to the SANUSAPP wallet you specify.
You assume the volatility risk of the cryptocurrencies in which settlement takes place. If one of the supported cryptocurrencies is the chosen settlement medium, you assume the volatility risk of the cryptocurrency value.
SANUSLIFE's acceptance services do not include the custody of cryptocurrencies. SANUSPAY settlement is processed in the cryptocurrency SANUSCOIN.
SANUSLIFE does not own or control the underlying software protocols that govern the operation of cryptocurrencies supported on our platform. In general, the underlying protocols are owned by Naocoin Srl.
11 Fees
11.1 SANUSPAY fees
We charge a fee of at least 20% on the SANUSBUSINESS margin. Once a SANUSBUSINESS margin of 50% has been submitted, 10% will be deducted for the SANUSPAY fee. These fees are calculated on the net amount less shipping costs (net settlements). A VAT rate can be stored for each SANUSPAY preset in order to calculate the net amount. In the SANUSPAY preset settings, the VAT rate may not be higher than 26%. SANUSPAY taxes are listed for each invoice in your SANUSPAY dashboard. We reserve the right to change our processing fee at any time. However, we will provide at least thirty (30) days' notice of any such change, and your continued use of the Acceptance Services after the period of advance notice of the fee change constitutes your acceptance of such change. Current pricing information can be found on the Website under the fee overview.
11.2 SANUSBUSINESS Margin
You must enter a SANUSBUSINESS margin of between 1% and 99.5% for each SANUSPAY preset. From Plan Group PRO onwards, you can enter the SANUSBUSINESS margin for each item in the SANUSLIFE Marketplace, for which 5% is required. For settings up to 49.9 % SANUSBUSINESS margin, 20 % SANUSPAY fees are deducted, from 50 % 10 % are deducted as SANUSPAY fees. The remaining % will be invoiced to you by SANUSLIFE as marketing fees and paid out to the global referral network directly by SANUSLIFE using SANUSCOIN. The amounts are listed in the dashboard. The fee is invoiced once a month.
You are completely exempt from liability for correct commission payments and the network marketing laws in the respective countries, for which SANUSLIFE is solely liable.
11.3 SANUSPLANET margin
For each SANUSPLANET preset, you must enter a SANUSPLANET margin charge of 0.5 % to 99 %. The amounts are listed in the dashboard and once a month the amount is invoiced as a donation receipt by the SANUSPLANET Foundation. SANUSPLANET is a foundation based in Chur, Switzerland. Please note that you must check yourself in your country whether or not you can write off this donation receipt or donation certificate.
11.4 SANUSCREDIT cashback
The SANUSCREDIT cashback results from the SANUSBUSINESS margin described in section 14.2. SANUSLIFE alone is responsible for the distribution. No additional expenses or fees are incurred by the seller for the SANUSCREDIT cashback.
12. buyer fees
Costs
There are no fees for the buyer for payment with SANUSPAY. Exchange fees may only be incurred for the exchange from fiat to cryptocurrency before payment.
Refund fees
The buyer does not pay any fees for a SANUSPAYcancellation. The amount agreed between buyer and seller will be refunded via the Marketplace or SANUSPAYDashboard. The refund is always made in the form of SANUSCOIN. The share of the SANUSBUSINESS margin is credited to the buyer's voucher wallet as a voucher. Further details on the voucher concept can be found in the "Terms and conditions for vouchers in the Marketplace" are regulated.
13. indemnification
You agree to indemnify and hold SANUSLIFE, its affiliates and related companies, and all of its officers, directors, employees and agents harmless from and against any and all claims, costs, losses, liabilities, damages, expenses and judgements of any kind (including, without limitation, costs, expenses and reasonable attorneys' fees) arising out of, relating to, or in connection with the Voucher Wallet, arising out of or in connection with any claim, complaint, suit, audit, investigation, enquiry or other proceeding brought by any person or entity relating to any actual or alleged breach of your representations, warranties or obligations under these Terms.
14. no warranties
EXCEPT AS OTHERWISE SET FORTH IN THIS AGREEMENT, WE PROVIDE THE ACCEPTANCE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND YOUR USE OF THE ACCEPTANCE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE THE ACCEPTANCE SERVICES WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED (INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT). WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE ACCEPTANCE SERVICES (AND OUR WEBSITE) WILL OPERATE ERROR-FREE OR THAT DEFECTS OR ERRORS WILL BE CORRECTED; WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; WILL BE UNINTERRUPTED OR SECURE; ARE FREE OF VIRUSES OR OTHER HARMFUL CONTENT. WE DO NOT ENDORSE, WARRANT, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCTS OR SERVICES OFFERED OR ADVERTISED BY THIRD PARTIES THROUGH THE ACCEPTANCE SERVICES OR THROUGH OUR WEBSITE, AND WE ARE NOT A PARTY TO OR MONITOR ANY INTERACTIONS BETWEEN YOU AND THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES.
15. limitation of liability
EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR FOR ANY LOSS, THEFT, DISAPPEARANCE OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF THE USE, INABILITY TO USE OR UNAVAILABILITY OF THE ACCEPTANCE SERVICES, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT WE KNEW THAT SUCH DAMAGES MIGHT HAVE OCCURRED. FOR CUSTOMERS WHO ENTER INTO A CONTRACT WITH SANUSLIFE B.V., THIS LIMITATION OF LIABILITY EXCLUDES LOSS OF PROFIT AND OTHER INDIRECT DAMAGES, BUT DOES NOT EXCLUDE SANUSLIFE B.V.'S LIABILITY FOR GROSS NEGLIGENCE OR WILFUL MISCONDUCT.
IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING, VIRUS TRANSMISSION OR OTHER UNAUTHORISED ACCESS TO OR USE OF THE ACCEPTANCE SERVICES, YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
IN NO EVENT WILL OUR LIABILITY FOR DAMAGES ARISING IN CONNECTION WITH THE ACCEPTANCE SERVICES OR THESE TERMS EXCEED THE FEES WE HAVE EARNED IN CONNECTION WITH YOUR USE OF THE ACCEPTANCE SERVICES IN THE 6 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY CLAIM. THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
16. miscellaneous
16.1 Taxes
You are solely responsible for determining all taxes that are assessed, incurred or required to be levied, paid or withheld for any reason in connection with the use of the Acceptance Services. You are also solely responsible for collecting, withholding, reporting and remitting the correct taxes to the appropriate tax authorities. We are not obligated to, nor will we, determine whether taxes are due, nor calculate, collect, report or remit to the tax authorities any taxes arising from a transaction.
16.2 Assignment
You may not transfer or assign these Terms or any rights granted by these Terms. You agree and acknowledge that we may assign or transfer these Terms.
16.3 Severability
If any provision of the Terms is found to be invalid or unenforceable pursuant to any law, regulation or court order, this will not affect the validity or enforceability of any other provision of the Terms.
16.4 Waivers
The failure of either party to assert any right or provision in the Terms shall not constitute a waiver of such right or provision, and no waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
16.5 Entire Agreement
The Terms, including any other SANUSLIFE terms referred to herein, constitute the entire agreement between you and us. Headings are for convenience only and are not to be considered in interpreting the Terms.
16.6 Notices
Any notice or other communication received by a party in connection with the Terms must be in writing in the German language. Notices may be sent by a recognised airKurier and/or by email. The parties agree that any terms, conditions, agreements, notices, disclosures or other communications that we provide to each other electronically shall be deemed to be "in writing". The provisions of this clause do not apply to the service of process or other documents in any legal proceedings. SANUSLIFE may send notices to you at the email address and physical address you provided when you created your account. You can update these addresses via your dashboard. Notices to SANUSLIFE may be sent to SANUSLIFE ADMINISTRATION AG, 6430 Baar (ZUG), Switzerland, [email protected] .
16.7 Governing law; arbitration; class action waiver
16.7.1 Governing law
To the extent of your relationship with SANUSLIFE, these Terms shall be governed by the laws of Switzerland, without regard to its conflict of law provisions.
16.8 Updates to the Terms
We may change these Terms from time to time, and when we do, we will notify you by changing the date at the top of the Terms. We will notify you by email or similar means if any material changes are made to these Terms. Unless otherwise specified, the amended Terms will take effect immediately and your continued use of our Services will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.
16.9 Force majeure
Neither party shall be liable for delays in processing or other non-performance caused by events such as fires, telecommunications, utility or power failures, equipment failures, labour disputes, riots, war, failure of our vendors or suppliers to perform, acts of God, pandemics or other causes beyond the respective party's reasonable control; provided that the party has procedures in place that are reasonably capable of avoiding the effects of such events.
16.10 Confidentiality
A party's "Confidential Information" shall mean any information of the disclosing party that: (a) if disclosed in tangible form, is labelled "confidential" or "proprietary" or, if not so labelled, should reasonably be understood by the receiving party to be confidential from the context of the disclosure or from the information itself; (b) if disclosed orally or visually, is declared to be confidential or, if not so declared, should reasonably be understood by the receiving party to be confidential from the context of the disclosure or from the information itself; or (c) is designated as Confidential Information in these Terms. Confidential Information includes, without limitation, information accessed through the SANUSLIFE API, technical specifications and processes of each party and all Merchant Data. Each party shall keep the other party's Confidential Information confidential and shall not disclose it to any third party or use the other party's Confidential Information for any purpose other than solely to fulfil its obligations under these Terms. These restrictions do not apply to Confidential Information that: (a) is known to the recipient prior to the time of disclosure by the disclosing party; (b) becomes publicly known through no act or fault of the recipient; (c) is received by the recipient from a third party without restriction on disclosure or use; or (d) is developed by the recipient independently and without reference to or knowledge of the Confidential Information.
Notwithstanding the foregoing, a party may disclose Confidential Information to an Affiliate if the other party requests services from such Affiliate, and such Affiliate shall be bound by this Section. In the event that any Confidential Information is required to be disclosed by a court, governmental agency, regulatory requirement or similar duty of disclosure, the party subject to such duty shall promptly notify the disclosing party upon learning of the existence or likely existence of such duty and shall use reasonable efforts to avoid such disclosure and, if necessary, use reasonable efforts to obtain confidential treatment or a protective order for any Confidential Information disclosed. The parties' respective obligations to maintain the confidentiality of information disclosed under this Agreement shall survive the expiration or termination of this Agreement or until such time as such information becomes publicly known through no fault of the receiving party.
16.12 No Joint Venture or Agency
This Agreement is not intended to create, and shall not be deemed to create, a joint venture between the Parties and, except for the limited representation set forth in Section 1, neither Party shall act as the agent of the other Party.
Last updated: 13 November 2023
AGB Marketplace (B2B)
These General Terms and Conditions of Business and Use (hereinafter: "GTC" or "Contract") govern the contractual relationship between SANUSLIFE ADMINISTRATION AG, Lindenstrasse 8, CH-6340 Baar (ZG), ([email protected]), VATnumber & company identification number: CHE-245.046.413, Commercial Register Office of the Canton of Zug, hereinafter referred to as "SANUSLIFE Marketplace", "SANUSLIFE Marketplace Team", "SANUSLIFE", "we", "our" or "us" and you as a "COMPANY" or "NON-PROFIT" registered and verified user of an account with an article management system on the SANUSLIFE Marketplace, namely PRO, ULTRA, PRO+, hereinafter referred to as "Seller", "you", "your" or "you".
Your contractual relationship with SANUSLIFE is a contract pursuant to the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
The German text of this contract is authoritative. Swiss law shall apply. Translations in other languages are for reference only.
General information
SANUSLIFE Marketplace is a marketplace with a full-featured item management programme where you can sell your products and/or services directly to buyers all over the world. We want to ensure that you and your buyers have a positive user experience in our Marketplace. Please read on to find out about your rights and responsibilities as a seller.
You can use the item management system to create your items and sell them via Stripe or SANUSPAY.
If you accept SANUSPAY as a payment method, your customers will receive SANUSCREDITS for their purchase from you, they will donate to the SANUSPLANET Foundation and they will pay a commission to the direct and indirect referrers in their network. If you sell via Stripe and your customers pay with the payment options offered by Stripe, such as credit card, they donate to the SANUSPLANET Foundation and pay a commission to the direct and indirect referrers in their network, but do not receive SANUSCREDITS. If Stripe is not available in your country, you can only sell via SANUSPAY. All further details can be found in the "AGB SANUSPAY (B2B)".
If your customers pay via SANUSPAY, they will not incur any additional costs, as these are already covered by your margin.
This policy is part of "Cooperation Agreement & Terms of Use (B2B)". By accepting the "PRO", "ULTRA" or "PRO+" account and opening a "SANUSLIFE Marketplace Shop" on the SANUSLIFE Marketplace, you expressly agree to these GTC.
1. basic information about the sale
A. What you may sell
You may sell both goods and services on the SANUSLIFE Marketplace. The sale of handmade products, vintage items or creative supplies ("materials & tools") is also permitted. You can also sell used items as long as you label them as such. For everything you sell, you recognise and expressly agree
a. that you have the necessary legal requirements, such as a trade licence or similar, to sell goods and services;
b. that you can only sell items at a fixed price;
c. that photos you publish with your item clearly correspond to the item on offer. Otherwise, it must be clear from your description that the photos shown are only examples.
B. What you may NOT sell
Please note that members, or in some cases third parties, may report items that appear to violate our policies for review by the SANUSLIFE Marketplace team. You also acknowledge and agree that the SANUSLIFE Marketplace team may remove items that violate our policies.
You acknowledge and expressly agree that all account fees are non-refundable, that SANUSLIFE may suspend or close your account at any time for violations or for any other reason, but that you must still pay all outstanding fees on your SANUSLIFE statement.
C. Management of your SANUSLIFE Marketplace Shop
Your SANUSLIFE Marketplace Shop represents you and your business to the SANUSLIFE community. It is important that your items and your shop are represented honestly and accurately.
By selling on the SANUSLIFE Marketplace, you acknowledge and expressly agree to the following obligations:
D. Standards for sellers
By offering a product for sale on the SANUSLIFE Marketplace, you understand and agree that you are responsible for complying with all applicable laws and regulations that apply to the items you offer for sale, including all required labelling and warnings.
As a seller, you must provide superior customer service and establish and maintain trust with your buyers. These requirements are referred to as our "Service Standards for Sellers". The SANUSLIFE Marketplace team may contact you if you do not meet the Seller Service Standards.
The Seller Service Standards require you to provide excellent customer service to users on the SANUSLIFE Marketplace at all times. As a business owner, building good relationships with your customers is crucial to your success. Making the effort to build a bond with your customers can have a powerful effect on your positive reviews, repeat purchases and visibility on the SANUSLIFE Marketplace.
Customer service starts the moment a buyer views your item for the first time. Your product alone is not enough to persuade customers to buy. Buyers also want to be informed about the most important product details (size, colour, material, etc.), how long delivery times are and whether they can return or exchange products. Informative and clear item pages and terms and conditions build trust with potential buyers.
Communication between buyers and sellers is one of the most important factors for a successful transaction. Buyers may message you with questions about a product before they make a purchase, questions about shipping times or issues with their order after they have placed an order, or questions or concerns about their product after they have received their order.
A lost package, delayed manufacturing, or a customer who is not satisfied with the product they purchased - sometimes things go wrong. Acknowledging that there is a problem and taking practical steps to resolve it can often defuse a frustrating situation and win loyal customers. We realise that despite your best efforts, some orders will not go as expected. Please note that you must always resolve issues related to the customer's order directly with the customer.
Customer service does not end with the completion of a transaction. Many customers become repeat buyers. Keeping in touch with them can therefore be very helpful in strengthening customer loyalty. Before contacting customers, make sure that you have obtained their consent to send them messages and that you comply with all applicable local advertising laws.
We recommend that you use the tools provided by SANUSLIFE to support the success and growth of your shop. These features are designed to save you time and make running your shop easier.
We monitor shops for patterns that can lead to negative experiences for shoppers, such as a potentially unmanageable spike in order volume, delayed shipping or lack of communication. We also consider the possibility of exceptional situations that could have an impact on your shop. If we conclude that your customer service leads - or could lead - to negative experiences for buyers, we reserve the right to restrict, temporarily suspend or close your account. Restrictions may include SANUSLIFE removing your items from search or other site features, pausing your shop, delaying payouts to your payment account, and/or suspending your selling and buying privileges.
Selling on SANUSLIFE Marketplace obligates you to do the following:
2 Correct behaviour, communication and data protection
At SANUSLIFE, everyone is expected to treat each other with respect, including sellers.
A. Creating and uploading content
As a seller in the SANUSLIFE Marketplace, you have the opportunity to create and upload a variety of content, such as item pages, messages, text, photos and videos. To ensure a safe and respectful environment for our users, you agree not to upload content that:
B. Data protection and the protection of personal data
You are responsible for protecting the personal data of SANUSLIFE users that you receive or process and for complying with all applicable laws in this regard. This includes applicable data protection and privacy laws that govern how you may use information from SANUSLIFE users. These laws may require you to publish and comply with your own privacy policy. This policy must be accessible to SANUSLIFE users with whom you interact. Your privacy policy must be consistent with these Terms of Service, SANUSLIFE's Terms of Use and SANUSLIFE's Privacy Policy are.
As soon as you sell items via the SANUSLIFE Marketplace, you will receive personal data (e.g. to communicate with users or process transactions with buyers) and you must ensure that you process this data in accordance with the law. This means that you process personal data (e.g. names, e-mail addresses and shipping addresses of buyers) and are therefore an independent data controller under Swiss or EU legislation for the data of other users that you have received via our services. Under no circumstances may personal data be passed on or sold to third parties for commercial purposes.
To the extent that you process personal data of users outside of our Services, you may be required as a data controller (i.e. as a person who decides what personal data is collected and for what purpose you will use the data) under applicable data protection and privacy laws to comply with such users' requests for data access, data portability, data rectification and data erasure, and objections to processing. If you disclose personal data without the proper consent of the buyer, you are responsible for such unauthorised disclosure. This includes, for example, disclosures that were made by you or that occurred as a result of an unintentional breach of data protection. For example, you may receive a buyer's email address or other information as part of a transaction with them. This information may only be used for SANUSLIFE-related communications or for transactions facilitated by SANUSLIFE. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer's consent, and subject to other applicable laws and SANUSLIFE policies, you may not add a SANUSLIFE user to your email or postal mailing list, use that buyer's information for marketing purposes, or obtain or store any payment information. Please note that you are responsible for knowing the standards for consent that are required in each case. If SANUSLIFE and you are found to be joint controllers of a buyer's personal data and SANUSLIFE is sued, fined or otherwise required to pay costs as a result of actions taken by you in your capacity as a joint controller of a buyer's personal data, you agree to pay such costs, indemnify, defend and hold SANUSLIFE (and its employees, agents, consultants, subsidiaries, partners, affiliates and licensors) harmless from and against any and all claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable attorneys' fees) in connection with your processing of Buyer Personal Data.
For more information, please see our Privacy Policy.
C. Communication Standards
i. Messages
Your profile on the SANUSLIFE Marketplace provides you with a messaging system to communicate directly with buyers or other SANUSLIFE users. Messages are best used when buyers want to ask you questions about an item or an order.
The messaging function may not be used for the following activities:
Interference
Interference occurs when a seller intentionally interferes with another seller's shop in order to disrupt or prevent possible transactions of the shop. Interference is strictly prohibited on the SANUSLIFE Marketplace. Examples of interference:
Harassment and discrimination
Harassment of other sellers via the messaging system is strictly prohibited. Similarly, messages may not be used to promote, support or glorify hate or otherwise be anti-discriminatory. If you receive a message that is anti-discriminatory, please inform us immediately.
ii. Timeline and groups
Timeline and groups are public areas provided by SANUSLIFE via the internal social media community where sellers can network and exchange information. Certain communication standards apply and must be followed. Further information can be found in the community guideline.
iii. Communication of cancellations
If you are unable to complete a transaction, you must notify the buyer via the messaging system and cancel the transaction. If the buyer has already made the payment, the seller must arrange a full refund. We recommend that you keep a record of refunds in case of a dispute. All cancellations are subject to your Cancellation Policy.
Right of cancellation in the European Union
Buyers from the European Union (EU) and, in parallel, buyers in the UK may have a 14-day 'right of cancellation' from receipt of an item. Within this period they can return an item for any reason or for no reason. The details of this right vary between EU Member States and the UK. The right of cancellation may not apply to certain products such as custom-made or perishable goods. Rights in relation to digital items are regulated differently in each EU Member State and in the UK. For more information about the EU and UK right of withdrawal, please contact your business advisor.
Please note that in addition to this policy, each country has its own laws regarding shipping, cancellations, returns and exchanges. Please check the laws in your country and in the countries of your buyers.
For policies assigned to their shops, such as the Digital Items Policy, sellers may still cancel an order at their discretion and work with the buyer to find a solution.
3 Feedback and administration
A. Reviews
You can build a good reputation on the SANUSLIFE Marketplace through reviews. Buyers can leave a review within 100 days from the later date of the stated delivery date for the item. They can award between one and five stars. If no delivery date is specified, the period in which a rating can be submitted begins as soon as the processing time and dispatch time of an order have elapsed. Buyers can edit their review as many times as they like within this 100-day period.
In the rare cases where you receive a negative review, you can contact the buyer or leave a reply.
In addition to our rules for creating and uploading content in section 2A, reviews and your responses to reviews must also
B. Marketplace Administration System
Through the Marketplace Administration System, buyers or sellers can notify the SANUSLIFE Marketplace team of problems or conflicts that they have been unable to resolve with the seller or customer in question so that the team can assist them in finding a solution. If a buyer contacts you to inform you of a problem with an order, you have 48 hours (business days) to resolve the issue. If the issue is not resolved within this period, the buyer can contact the SANUSLIFE Marketplace team. Once a case has been opened, the SANUSLIFE Marketplace team will help resolve the case between the buyer and seller. This may include temporarily suspending the buyer's or seller's account until the case is resolved.
SANUSLIFE reserves the right to intervene in a problem with an order before the 48-hour window in certain circumstances, such as seller inactivity or harassment.
C. Your seller account and SANUSLIFE's terms of use
In order to maintain security on the SANUSLIFE Marketplace and improve our services, we may take measures that limit the visibility of your shop, your items or your adverts or that affect your payment account. If there is unusual order activity in a shop or we otherwise believe that your actions or your shop may result in conflicts with buyers, chargebacks, increased risk of fraud, counterfeiting or other claims, SANUSLIFE may take action, such as limiting the visibility of your account, placing restrictions or holds on your payment account or suspending your seller account, in accordance with our Terms of Service, including these TOS and the TOS for Payments. If appropriate and permitted by law, SANUSLIFE will provide information about the problem to the affected seller.
If a shop experiences an unusual increase in orders, particularly in a high-demand category, the shop's search ranking may improve or deteriorate. If a shop sees an increase in fulfilled orders and good reviews, this can often lead to higher visibility and better rankings. However, sometimes a rapid increase in orders can reduce visibility. You can find out more about how search works, what factors influence rankings and how you can help optimise your items and shop in the "Sellers" section in the Marketplace footer.
In addition, we may limit the visibility of items or adverts in the interests of SANUSLIFE security and improving our services. For example, items or adverts may be less visible because they contain terms that constitute a prohibited item, the item descriptions are incomplete or poorly presented, or due to third-party policies. These articles or adverts may also be excluded from appearing in one or more features of the Services. Even if these articles or adverts are only visible to a limited extent, they can still be found via the search function.
If SANUSLIFE has reason to believe that you, your Content, or your use of the Services violates our Terms of Use, including this Seller Policy, we may disable your Content for some or all users or suspend or terminate your account (and any accounts SANUSLIFE deems to be associated with your account) and your access to the Services. Under normal circumstances, SANUSLIFE will notify you that your Content or account has been suspended or terminated unless you have repeatedly violated our Terms of Service or we have legal or regulatory reasons that prevent us from notifying you.
We are happy to provide this policy in your preferred language, but please note that as mentioned at the beginning, only the German version of this document is legally binding. You can change your language selection in your account settings.
Last updated: 15 November 2023
Contact us
If you have any questions or suggestions regarding our General Terms and Conditions, please do not hesitate to contact us at [email protected] to contact us.
General Member Contract Partner Conditions
Preamble /Ethical rules
On behalf of our company, we warmly welcome you as a new commercial contractual partner (future member) and wish you the best possible success in your work as an independent member of SANUSLIFE ADMINISTRATON AG, Lindenstrasse 8, CH-6340 Baar (ZG) (hereinafter: SANUSLIFE). When promoting the SANUSLIFE marketplace and vouchers, as well as the products of the COMPANY partners (companies that accept SANUSPAY as a payment method) (hereinafter collectively referred to as "products") and contact with other people, we always focus on consumer friendliness and safety, seriousness, fair cooperation in the entire network marketing environment and compliance with the law. It is therefore important that you have thoroughly read and understood the following ethical rules, as well as our General Terms and Conditions of Contract, and that you make these guidelines your daily guiding principle for the performance of your work.
Your contractual relationship with SANUSLIFE is a contract in accordance with the Swiss Federal Act supplementing the Swiss Civil Code (Part Five: Code of Obligations) of 30 March 1911 (SR 220)
Ethical rules for dealing with consumers
Ethical rules for dealing with members
Ethical rules for dealing with other companies
With these ethical rules of our company in mind, we would now like to familiarise you with SANUSLIFE's General Terms and Conditions of Contract.
§ 1 Scope of application / Definitions
§ 2 Subject matter of the contract
§ 3 General requirements for the conclusion of a contract
§ 4 Status of the Member as "Incaricato alla vendita diretta" (IVD) for Italian citizens
§ 5 Voluntary contractual cancellation policy
The Member registers with SANUSLIFE as an entrepreneur and not as a consumer (see above § 3 No. 1), so that he/she is not entitled to a statutory right of cancellation. Nevertheless, SANUSLIFE grants the Member the following voluntary 14-day contractual right of cancellation.
Voluntary right of cancellation:
The Member may revoke his/her contractual declaration within 14 days without giving reasons in text form (by letter or e-mail) to the address or e-mail address specified in § 1. The cancellation period begins with the acceptance of the General Terms and Conditions for Recommenders (Members). Timely dispatch (date of postmark/e-mail) of the cancellation is sufficient to comply with the cancellation period. When paying the monthly member fee, there is a right of cancellation of 14 days after payment of the fee (fixed price for 6 months) or activation of the monthly subscription fee (initial payment). After the 14-day cancellation period has expired, a downgrade can only be activated for the next following month or, if the 6-month fee has been paid, after the 6 months have expired.
The KYC/KYB fee is excluded from the right of cancellation.
Consequences of cancellation:
A member may re-register with SANUSLIFE through another sponsor after the cancellation of his/her old position. The prerequisite is that the cancellation of the Member's old position was made at least six (6) months ago and the cancelling Member has not performed any activities for SANUSLIFE during this time.
§ 6 Use of the back office dashboard and the landing page / service fee
§ 7 Obligations of the Member
§ 8 Non-competition / solicitation
§ 9 Confidentiality
The Member must maintain absolute confidentiality regarding SANUSLIFE's business and trade secrets and its structure. SANUSLIFE's business and trade secrets and property rights include, in particular, information on inventions, sales methods, technical parameters of products, downline activities and placements, as well as the downline genealogy and the information contained therein, member, customer and contractual partner data, price and commission calculations, information on business relationships between SANUSLIFE and its affiliated companies and other providers and suppliers. This obligation shall continue for a period of five (5) years after termination of the Member Agreement.
§ 10 Member protection / No territorial protection
§ 11 Warning, contractual penalty, damages, indemnification
§ 12 Adjustment of prices and commissions
§ 13 Advertising material, benefits
All free advertising material and other benefits from SANUSLIFE may be cancelled at any time with effect for the future.
§ 14 Remuneration, commissions and invoicing
In particular, a commission claim does not arise if
In addition, in cases of fraudulent brokerage, either through fraudulent or abusive measures by the customer, the Member or its agents, no commission claim arises. Commissions already paid out must be transferred back immediately.
§ 15 Blocking of the Member
§ 16 Term of contract, termination of contract
§ 17 Data protection obligations of the Member
The Member is prohibited from passing on to third parties, storing or otherwise utilising the personal or customer-specific data of the end customer of which he becomes aware beyond the contractual rights and/or specifications. Any breach of this obligation shall render the Member liable for damages and, if necessary, liable to prosecution in accordance with the applicable criminal standards and data protection laws.
§ 18 Transfer of business operations / transfer of the sponsored structure to third parties / death of the Member
§ 19 Separation/dissolution
In the event that a Member registered as a married couple/registered partnership terminates internally, only one Member position shall remain even after the separation, dissolution or other termination. The separating spouses/Members must reach an internal agreement as to which spouse/Member is to continue the contractual partnership and notify SANUSLIFE of this by means of a written notification signed by both parties and notarised or by submitting a corresponding court order. In the event of an internal dispute regarding the consequences of separation, divorce, dissolution or other termination in relation to the contractual partnership with SANUSLIFE, SANUSLIFE reserves the right of extraordinary termination if such a dispute leads to a neglect of the Member's duties, a breach of these General Terms and Conditions, a breach of applicable law or an unreasonable burden on the down- or upline.
§ 20 Consent to the use of photographic and audiovisual material, use of recordings of materials and presentations
§ 21 Data protection provisions
The data protection provisions of SANUSLIFE apply, which the Member can view here and which he/she also confirms as having taken note of and accepted as part of the contract by sending his/her member application.
§ 22 Exclusion of liability
§ 23 Inclusion of the remuneration plan and the code of conduct
§ 24 Accounting and taxes
§ 25 INTERNATIONAL SPONSORING for Members resident in Italy
§ 26 Limitation period
All claims arising from this contractual relationship shall become time-barred for both parties within six (6) months, insofar as this is legally permissible. The limitation period shall commence when the claim becomes due or at the time the claim arises or becomes recognisable. Statutory provisions that stipulate a longer limitation period shall remain unaffected.
§ Section 27 Notifications
§ Section 28 Applicable law/jurisdiction
§ 29 Final provisions
Status of the General Terms and Conditions of Contract: December 2023
Code of Conduct for Referrers (Member)
All terms and designations used here apply equally to the female and male form and always also to the other gender.
1.1 Scope of application
1.2 General obligations
1.3 Placements
1.4 Misleading, redirecting and framing
MEMBERS may not give the impression to other MEMBERS, either expressly or by means of representations or otherwise, that they are on SANUSLIFE's platform and/or advertising content, although this is actually on their website or platform.
1 Code of Conduct in detail
1.1 Password-protected parts of the SANUSLIFE websites
1.2 Data protection
All personal data provided to SANUSLIFE during the use of SANUSLIFE-M will be processed in accordance with the contractual and statutory data protection provisions. In addition, reference is made to the data protection declaration for MEMBER.
If SANUSLIFE has reason to believe that incorrect, incomplete or outdated information has been provided or that the MEMBER does not comply with the requirements of applicable data protection law, in particular the General Data Protection Regulation (EU Regulation No. 679/2016), access to SANUSLIFE-M may be restricted, blocked or the MEMBER's contract may be terminated if the corresponding cancellation requirements are met.
1.3 Copyright and use of SLA-M materials
SANUSLIFE grants the MEMBER a non-exclusive (simple), revocable right of use, limited to the duration of the contract, to use the SANUSLIFE materials provided, exclusively for the performance of its activities as a member of SANUSLIFE. Public access, distribution, reproduction, other use and display of the SANUSLIFE-M Materials is permitted, provided that the SANUSLIFE-M Materials are unchanged and unedited and the source of information is cited if SANUSLIFE-M Materials are passed on to third parties. There is no right to permanent continuation of the materials made available by SANUSLIFE, with the consequence that SANUSLIFE is entitled to change materials posted at any time, to no longer make them available or to post new materials. Should the MEMBER have any questions regarding the use of the SANUSLIFE M Materials, the MEMBER should contact SANUSLIFE at [email protected]. The right to use the password-protected area in the back office as a MEMBER ends upon termination of the Member Partner Agreement without any further action by SANUSLIFE being required. In the event of termination, the MEMBER must delete or destroy all stored, printed or copied SANUSLIFE materials, unless they must be retained due to legal requirements.
1.3.1 Special regulations for the use of materials
1.3.2 Special regulations on the use of SLI trademarks and labels
1.4 Limitation of liability and indemnification
1.5 Warning, contractual penalty, damages, blocking
Supplementary application of the Member Agreement, the General Terms and Conditions for Members, the Community Terms and Conditions, the Privacy Policy and the SANUSLIFE Compensation Plan
The MEMBER contract with the General Member Terms and Conditions, the data protection provisions and the SANUSLIFE remuneration plan expressly apply in addition to this Code of Conduct, insofar as no deviating or additional provisions have been made in this Code of Conduct.
2 Annexes (Mini-CI)
TRADEMARK and TRADEMARK RIGHTS
1 SANUSLIFE trademark rights
2 SANUSLIFE labelling rights
SANUSLIFE account type designations:
for private individuals
for companies
for companies with "PREMIUM+" upgrade package for referral business against commission
for non-profit companies automatically with "PREMIUM+" upgrade package for referral business against commission
Spelling features:
SANUSLIFE (always capitalise all letters, format LIFE "bold")
SANUSLIFE umbrella brands, e.g. ECAIA (always all letters in capital letters)
SANUSLIFE product names, e.g. drops (always all letters in lower case)
SANUSLIFE user group designations, namely FREE, BASIC, PREMIUM, PREMIUM+, COMPANY, NON-PROFIT always all letters in capital letters; for the additional designation User, Member or Partner always only the first letter in capital letters;
SANUSLIFE account type designations, e.g. ENTRY (always all letters in capital letters).
Mandatory use of the SANUSLIFE-DISTRIBUTOR-LOGO:
The MEMBER can choose whether to use the logo of SANUSLIFE INTERNATIONAL GmbH or SANUSLIFE ADMINISTRATION AG. SANUSLIFE recommends that MEMBERS who are only interested in selling SANUSPRODUCTS use the logo on the left and those who are interested in selling all partner companies use the logo on the right:
Both logos are available for download at the following link: https://sanuslife.com/deu/downloads-files/downloadcenter/2/5/1/
Data protection provisions for referrers (members)
DATA PROTECTION NOTICE REGARDING THE PROCESSING OF PERSONAL DATA (ART. 13 GDPR EU REGULATION 2016/679)
Information about the controller.
The data controller is SANUSLIFE ADMINISTRATION AG, with registered office in Baar (CH), Canton Zug, Lindenstrasse 8, hereinafter referred to as "SANUSLIFE". To exercise the rights provided for by law, you can contact the data controller at its registered office, by telephone on +41 041 510 93 03 or by writing to [email protected].
Purpose and legal basis of data processing.
The purpose of processing your general personal data (name, surname, address, tax number, IBAN, etc.) is to give you the opportunity to obtain the status of "Member" and to receive the services and benefits reserved for this category of users. SANUSLIFE offers members bonuses, a special programme for earning SANUSCREDITS and the opportunity to receive the rewards provided for in a compensation plan reserved for them. The legal basis for the processing is the fulfilment of legal obligations to which the controller is subject, the processing for the performance of a contract to which the data subject is party or the performance of pre-contractual measures taken at the request of the data subject.
Forwarding of data (recipients).
Your data may be forwarded to the following persons/institutions in order to fulfil the business relationship between the parties: IT service providers, external legal or tax advisors, business partners, partner companies (COMPANIES and NON-PROFITS), transport companies, banking and financial institutions, authorities and other public institutions, other users within the so-called upline (the chain of sales partners to which you are connected: the sales partner originally superior to you, the partner superior to this in turn, etc.). The legal basis for the transfer is the fulfilment of legal and contractual obligations as well as the implementation of pre-contractual measures based on your request. In any case, only the data that is essential for the fulfilment of the respective service will be passed on. If the transmission of anonymised data proves to be sufficient, only this data will be transmitted. Your personal data will only be disseminated with your express consent.
Transfer of data to third countries and international organisations.
Your personal data will not be transferred to third countries or international organisations outside the European Union. As this is an online platform, the data can be viewed in all countries of the world.
Marketing.
Your personal data may be processed for marketing purposes. This includes, for example, the sending of advertising material (newsletters, flyers, advertising emails, etc.), which will only take place with your express consent. Consent is the legal basis for processing in this context. If you do not give your consent, this will not affect the provision of the main service. We would like to point out that the communications you receive in connection with the marketing of our products (e.g. special discount campaigns, special bonuses, etc.) are essential for the performance of your activity. They therefore do not require consent and are treated as service messages.
Processing modalities, automated decision-making processes and data retention periods.
Your data may be processed both in paper form and through the use of IT in compliance with the technical and organisational measures set out in the Regulation on the protection of personal data (General Data Protection Regulation 2016/679). The data concerning you will be kept for the entire duration of the contractual relationship between the parties and, in any case, for the period provided for by the provisions of private and tax law, which may exceed the aforementioned period.
Rights of the data subject and complaint to the Data Protection Authority.
You have the right to exercise the rights of the data subjects listed below at any time. To do so, please contact the controller (SANUSLIFE) using the contact details provided above. We will provide you with written feedback within 30 days. In addition, and if you believe that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority, the Swiss Confederation (Federal Data Protection and Information Commissioner) based in Bern (Switzerland).
I. Right to information of the data subject
II Right to rectification
III Right to erasure
IV. Right to restriction of processing
V. Right to data portability
VI Right to object
VII Automated decisions in individual cases including profiling