General Terms and Conditions for SANUSAPP 3.0 (Smartphone)
Data protection provisions about SANUSAPP 3.0 (Smartphone)
Terms and conditions for the use of vouchers and Voucher Wallet
Cooperation agreement & terms of use (B2B)
General Terms and Conditions for NON-PROFIT companies SPONSORSHIP
General terms and conditions Marketplace (B2B)
General Member Terms and Conditions
Code of Conduct for Referrers (Member)
Data protection provisions for referrers (members)
General Terms and Conditions for SANUSAPP 3.0 (Smartphone)
In order to use SANUSAPP 3.0, you must agree to our terms of use. Please read them carefully before you agree. The consent option will appear after you open the app on your smartphone and intend to log in.
The following terms of use have been drawn up in German. The translation into other languages is automated by the translation tool of a third-party provider (as are all translations of other documents and information). It is therefore only a service that we provide and may not accurately reflect the information in the original German version. In the event of any discrepancies, the German version of these Terms of Use shall prevail. All amendments to these terms and conditions and all information on amendments are provided in German. Only the original German version is legally valid.
You are not permitted to copy or modify the app, parts of the app or our trademarks in any way. You may not attempt to extract the source code of the app, nor should you attempt to translate the app into other languages or create derivative versions. The App itself and all associated trademarks, copyrights, database rights and other intellectual property rights remain the property of SANUSLIFE ADMINISTRATION AG.
SANUSLIFE ADMINISTRATION AG is committed to ensuring that the app is as useful and efficient as possible. For this reason, we reserve the right to make changes to the app or charge for its services at any time and for any reason. We will never charge you for the app or its services without explaining exactly what you are paying for.
The SANUSAPP 3.0 app stores and processes personal data that you have provided to us in order to provide our service. It is your responsibility to keep your smartphone and access to the app secure. We therefore recommend that you do not jailbreak or root your smartphone, i.e. remove the software restrictions and limitations imposed by your device's official operating system. This could make your smartphone vulnerable to malware/viruses/malicious programmes, impair the security functions of your smartphone and result in the SANUSLIFE 3.0 app no longer working properly or at all.
The app uses third-party services that disclose their terms and conditions. Below you will find the links to the terms and conditions of the third-party services used by the app:
You should be aware that SANUSLIFE ADMINISTRATION AG accepts no responsibility for certain matters. Certain functions of the app require an active internet connection. However, SANUSLIFE ADMINISTRATION AG cannot accept any responsibility for the app not being fully functional if you do not have access to Wi-Fi and your data volume has been used up. If you use the app outside an area with Wi-Fi, you should remember that the terms of your contract with your mobile phone provider still apply. Therefore, your mobile service provider may charge you the data costs for the duration of the connection when accessing the app or other third-party fees. By using the App, you accept responsibility for such charges, including roaming charges if you use the App outside your home territory (i.e. your region or country) without disabling data roaming.
If you are not the bill payer for the device on which you are using the App, please note that we assume that you have obtained the bill payer's permission to use the App. Similarly, SANUSLIFE ADMINISTRATION AG cannot always take responsibility for the way in which you use the app, i.e. you must ensure that your device is or remains charged - if the battery is empty and you can no longer switch it on to use the service, SANUSLIFE ADMINISTRATION AG cannot take responsibility.
In relation to SANUSLIFE ADMINISTRATION AG's responsibility for your use of the App, it is important that you bear in mind when using the App that while we endeavour to keep the App up to date and accurate at all times, we rely on third parties to provide us with information so that we can make it available to you. SANUSLIFE ADMINISTRATION AG accepts no liability for any direct or indirect damage you may suffer if you rely entirely on this functionality of the app.
We may wish to update the app at some point. The App is currently available on Android and iOS - the requirements for the respective system (and for additional systems and certain functions that we decide to expand for the purpose of making the App available) may change and you must download the updates if you wish to continue using the App. SANUSLIFE ADMINISTRATION AG does not promise that it will always update the App so that it is relevant to you and/or works with the Android or iOS version you have installed on your device. However, you agree to accept updates to the App whenever they are offered to you. We may also stop providing the App and may stop using the App at any time without notifying you. Unless we tell you otherwise, upon termination (a) the rights and licences granted to you in these Terms will end; (b) you must stop using the App and (if necessary) delete it from your device.
Changes to these Terms and Conditions
We may update our Terms and Conditions from time to time. We therefore recommend that you check this page periodically for changes. We will notify you of any changes by posting the new terms and conditions on this page. These terms and conditions are valid from the download of version 1.
Contact us
If you have any questions or suggestions about our terms and conditions, please do not hesitate to contact us at [email protected] to contact us.
Data protection provisions about SANUSAPP 3.0 (Smartphone)
SANUSLIFE ADMINISTRATION AG has developed the SANUSAPP 3.0 app as a freemium app. This service is provided free of charge by SANUSLIFE ADMINISTRATION AG and is intended for standard use. For more services you can upgrade with the following account plans.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our service, you consent to the collection and use of information in relation to this policy. The personal information we collect will be used to provide and improve the Service. We will only use or share your information as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which can be viewed at SANUSAPP 3.0, unless otherwise defined in this Privacy Policy.
Collection and use of information
In order to facilitate your use of our service, we may ask you to provide us with certain personal information. The information we request will be stored by us and used as described in this Privacy Policy. The app uses third-party services that may collect information that can be used to identify you. Below you will find links to the privacy policies of third parties used by the app:
Login data
We would like to inform you that whenever you use our service, in the event of an error in the app, we collect data and information (about third-party products) on your smartphone, which is referred to as log data. This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, the configuration of the App when you use our Service, the time and date of your use of the Service and other statistics.
Cookies
Cookies are files with a small amount of data that are typically used as anonymous unique identifiers. They are sent to your browser by the websites you visit and stored in your device's internal memory. This service does not explicitly use these "cookies". However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or decline these cookies and to know when a cookie is being sent to your device. If you choose to decline our cookies, you may not be able to use some portions of this Service.
Service providers
We may employ third party companies and individuals for the following reasons:
We would like to inform users of this service that these third parties have access to their personal data. The reason for this is that they perform the tasks assigned to them on our behalf. However, they are obliged not to pass on or use the information for other purposes.
Security
We appreciate that you trust us with your personal information and therefore endeavour to protect it using commercially acceptable means. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to other websites
This Service may contain links to other websites. If you click on a third party link, you will be directed to that site. Note that these external sites are not operated by us. We therefore strongly advise you to read the privacy policies of these websites. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Privacy of children and young people
These services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children and young people under the age of 18. If we become aware that a child or young person under the age of 18 has provided us with personal information, we will delete it from our servers immediately. If you are a parent or guardian and you are aware that your child or young person has provided us with personal data, please contact us so that we can take the necessary measures.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We therefore recommend that you check this page regularly for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective from 01/08/2023
Contact us
If you have any questions or suggestions about our privacy policy, please do not hesitate to contact us at [email protected] to contact us.
Terms and conditions for the use of vouchers and Voucher Wallet
§ 1 Scope of application; contract language
(1) These General Terms and Conditions (GTC) apply to the contracts concluded between you (hereinafter: Buyer or Customer) and us, SANUSLIFE ADMINISTRATION AG, Zugerstrasse 76b, 6340 Baar, Switzerland (hereinafter: Seller), via our website https://sanuslife.com/de/legaldocuments. The Customer's relationship with SANUSLIFE ADMINISTRATION AG is governed by the contracts concluded with SANUSLIFE ADMINISTRATION AG (hereinafter also referred to as the "Seller") via our website regarding the purchase and crediting, as well as the use of multi-purpose vouchers (hereinafter also referred to as "VOUCHERS"), which the buyer can use in the future via SANUSAPP 3.0 in the context of SANUSPAY payments; these vouchers are also issued in the event of cancellation of orders that were paid for with SANUSPAY and for which QV points were deposited, called "SANUSLIFE Marketplace VOUCHERS", among other things.
Your contractual relationship with SANUSLIFE is a contract in accordance with the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
(2) A contract may only be concluded with persons who are at least 18 years of age and have full legal capacity. Insofar as statutory provisions link the use of goods or services in the SANUSLIFE network to the attainment of a higher age limit, the customer undertakes to purchase VOUCHER and to use such offers only upon reaching this age limit. The customer is a consumer insofar as the purpose of the services ordered cannot be predominantly attributed to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding the contract.
(3) The language available for the conclusion of the contract is exclusively German. Translations of these terms and conditions into other languages are for your information only. In the event of any differences between the language versions, the German text shall take precedence.
§ 2 Right of cancellation
(1) The customer has the option of purchasing VOUCHER up to a maximum of 2,000 QV points from SANUSLIFE Administration AG. As soon as this amount is reached, a sales stop will apply for this customer. These are VOUCHERS, with which customers can receive an individualised loyalty status and attractive rewards. By clicking on the "Order with obligation to pay" button in the last step of the order process, you submit a binding offer to purchase the VOUCHER displayed in the order overview. However, the request can only be submitted and transmitted if the customer has accepted these contractual terms and conditions by clicking on the "Accept terms and conditions" button and thereby included them in their request. Immediately after submitting the order, you will receive an order confirmation, but this does not constitute acceptance of your contractual offer. A contract between the buyer and seller is concluded as soon as the seller confirms the conclusion of the contract to the buyer.
(2) A VOUCHER credit will also be credited to the customer if he cancels a SANUSPAY payment (excluding QR payment) or makes a cancellation in the SANUSLIFE Marketplace. Part of the purchase amount will always be displayed to the customer as VOUCHER credit in the VOUCHER Wallet, which the customer can redeem in the closed SANUSLIFE system. For a cancellation, the customer is issued a paid voucher purchase receipt. In their SANUSCOIN Wallet statement, they will see that they have automatically purchased a VOUCHER for exactly this amount.
(3) Customers can redeem the VOUCHER credit for a partial payment at partner companies (COMPANY partners that appear as SANUSPAY acceptance points in the SANUSLIFE Marketplace). At the time of redemption, the customer will see the redeemed amount displayed as a minus in their VOUCHER Wallet. In their SANUSCOIN Wallet statement, however, they will see that they have received a VOUCHER credit before paying with SANUSPAY and that a receipt is available for download. The calculation of the redeemable VOUCHER during the purchase is automatically calculated by the system.
(4) The buyer will always receive their voucher value in euros on their personal VOUCHER Wallet in the SANUSAPP. Any currency fluctuations between the euro and the customer's national currency shall be borne by the buyer.
(5) The VOUCHER is always in proportion to the QV Points and can only be redeemed in this proportion. The value of the VOUCHER or the ratio to the QV points is always calculated on the net price in euros. If a buyer purchases VOUCHER from the seller, the following ratio always applies: 1 euro corresponds to 2 QV points.
(6) In the case of a SANUSPAY or SANUSLIFE Marketplace cancellation, the value of the VOUCHER is also calculated in relation to the QV points and in euros. Here the ratio is according to the business margin used for the purchase, or the ratio and exchange rate used for the purchase of the cancelled goods. The value date is always given in euros. The QV points in the ratio are also displayed. When a purchase is made, the QV points entered in the voucher account are offset against the QV points stored for the product purchased. The FIAT credit (euros) in the voucher account is then also debited in proportion and. And a VOUCHER credit note is issued to the buyer.
§ 4 Technical steps up to the conclusion of the contract and correction of input errors
(1) As part of the VOUCHER ordering process, you first place the desired VOUCHER package in the shopping basket.
(2) The VOUCHER package placed in the shopping basket has a fixed euro price. In some countries, the VOUCHER package has a fixed price in the corresponding national currency. However, the QV points stored always correspond to the value in euros.
(3) By clicking on the "Continue" button, the customer is first taken to a page where they can enter their details and then select the payment method. Finally, an overview page opens where they can check their details. He can correct his input errors (e.g. regarding payment method, dates or the desired quantity) by clicking on "Edit" in the respective field. If they wish to cancel the order process completely, they can also simply close their browser window. Otherwise, after clicking on the confirmation button "Order with obligation to pay", his declaration becomes binding within the meaning of § 3 para. 9 of these GTC.
§ 5 Storage of the contract text
The contractual provisions with details of the VOUCHER purchased, including these General Terms and Conditions and the cancellation policy, will not be sent to the customer by email.
6 Registration in the online shop; processing of your personal data
(1) You can order in our online shop or via the SANUSAPP as a registered user. As a registered user, you do not have to enter your personal data each time, but you can simply log in to your customer account with your e-mail address and a password before or during an order. Registration alone does not constitute any obligation to purchase the products we offer.
(2) For information on the processing of your data, please read our privacy policy, which you can access in our online shop. When you register, you choose a personal user name and password.
§ 7 Terms of payment; prices
(1) The purchase price is due immediately upon ordering and can only be paid in euros or later with SANUSPAY. The customer can find the service provider used for the selected payment method in the information in the online shop. SANUSLIFE currently offers payment by credit card and BTC.
(2) The VOUCHER is not subject to VAT. All prices are exclusive of shipping costs, unless expressly stated otherwise.
§ 8 Cancellation, withdrawal from the purchase contract; suspension of the sale; retention of title
(1) The purchases of VOUCHER are final in the sense that no refund or cancellation of the purchases can take place, unless this is required by mandatory legal provisions or these General Terms and Conditions expressly provide for it.
(2) SANUSLIFE reserves the right to refuse or cancel and limit the amount of any VOUCHER purchase request at any time in its sole discretion.
(3) Furthermore, SANUSLIFE may suspend the sale of VOUCHER at its own discretion. Reasons may include, in particular, suspicion of systematic fraud in the purchase of VOUCHER or excessive utilisation of the IT systems of SANUSLIFE or its contracted external service providers.
(4) The VOUCHERS remain the property of SANUSLIFE until full payment has been made.
§ 9 Transfer of value; responsibility for security of the voucher account
(1) In order to redeem VOUCHERS, each customer must first have a successful KYC/KYB with SANUSLIFE (SANUSAPP) to activate the VOUCHER Wallet. The buyer already assumes that a KYC/B has been successfully completed when purchasing the VOUCHER. The right of cancellation of 14 days does not depend on a successful or unsuccessful KYC/B.
(2) The transaction of the purchased VOUCHERS to the VOUCHER Wallet takes place within 1-5 working days after payment.
(3) The Customer is responsible for implementing appropriate measures to secure its VOUCHER Wallet, which is part of the SANUSLIFE Wallets.
§ 10 Warranty
The statutory provisions on warranty law apply.
§ 11 Limitation of liability
(1) SANUSLIFE operates its service carefully and reliably. Nevertheless, interruptions or losses may occur in the course of service provision as a result of unavoidable events for which SANUSLIFE is not responsible or necessary maintenance work. SANUSLIFE shall endeavour to remedy any disruptions or interruptions as quickly as possible.
(2) SANUSLIFE is not liable for indirect or consequential damages, for example to software or hardware of the customer or a third party, or for any resulting loss of profit or financial loss or for damages arising from claims of third parties against the customer. In particular, SANUSLIFE is not liable for damages that are due to unavoidable interruptions of operations or that are necessary to carry out essential work or to avoid disruptions of operations or that are due to events for which SANUSLIFE is not responsible, such as in particular network disruptions, computer failures or criminal activities by third parties.
(3) SANUSLIFE assumes no liability for loss of customer data for which SANUSLIFE is not responsible, e.g. due to hacker attacks. The customer will be informed immediately of the occurrence of a data loss.
(4) SANUSLIFE assumes no liability for the VOUCHER stored in the customer's accounts or for the customer's data stored there.
(5) We are liable for intent and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations, the fulfilment of which is essential for the proper execution of the contract, the breach of which jeopardises the achievement of the purpose of the contract and on the observance of which you as the customer may regularly rely. In the latter case, however, we shall only be liable for the foreseeable damage typical of the contract. The same applies to breaches of duty by our vicarious agents.
(6) The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.
§ 12 Applicable law; place of jurisdiction; online dispute resolution and alternative dispute resolution; severability clause
(1) Swiss law shall apply to contracts between the provider and the customer to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the country in which the customer as a consumer has his habitual residence, remain unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the vendor is the registered office of the vendor.
(3) The European Commission provides at http://ec.europa.eu/consumers/odr/ a platform for online dispute resolution (OS).
(4) We are not obliged and not prepared to participate in a dispute resolution procedure in accordance with the German Consumer Dispute Resolution Act (VSBG).
(5) The contract shall remain binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if any. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.
Status of the General Terms and Conditions for SANUSLIFE VOUCHER: 10.2023
Cooperation agreement & terms of use (B2B)
These General Terms and Conditions of Business and Use (hereinafter: "GTC" or "Contract") govern the contractual relationship between SANUSLIFE ADMINISTRATION AG, Zugerstrasse 76b, CH-6340 Baar (ZG), ([email protected]), VATnumber & identification number: CHE-245.046.413, Commercial Register Office of the Canton of Zug, hereinafter referred to as "PROVIDER", "SLA", "we", "us" or "our" and you as a "COMPANY" or "NON-PROFIT" registered and verified SMART-Package-Partner who wishes to use one or more services of the SLA by activating an account, hereinafter referred to as "you", "you", "you" or "PARTNER".
Your contractual relationship with SANUSLIFE is a contract in accordance with the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Part Five: Code of Obligations) of 30 March 1911 (SR 220)
1. general
1.1 "SANUSPORTAL" is a website operated under the Internet domains (https://sanuslife.com, https://sanuslife.com/finance and https://sanuslife.market, https://sanuspay.com, https://sanusapp.app) and via mobile applications "SANUSAPP" (app for Android and IOS) (hereinafter: "SANUSPORTAL") provided by the PROVIDER, which displays advertising and commercial offers of the PROVIDER and the PARTNERS in the respective area via an interactive map, also with the help of geolocalisation of the user.
1.2 By registering as a PARTNER and accepting these GTC, you confirm that you are concluding this contract as a PARTNER, i.e. as a natural or legal person concluding this contract in the course of your commercial, business, craft or professional activity.
1.3 Your use of the SANUSPORTAL and the utilisation of its services shall be subject to the provisions of a legally binding agreement between you and the PROVIDER. This legal agreement consists of
The GTC and the PROVIDER's Privacy Policy as well as the other agreements under (c) are hereinafter jointly referred to as the "PROVISIONS".
1.4 The PROVISIONS govern the relationship between you and the PROVIDER in connection with the use of the SANUSPORTAL and the other benefits arising from the COMPANY partner relationship and NONPROFIT partner relationship and form an integral part of all agreements made between you and the PROVIDER in connection with the use of the SANUSPORTAL. Deviating and supplementary provisions shall only apply if this has been expressly agreed.
1.5 You can use the functions of the SANUSPORTAL by activating the desired PARTNER account on the offer page of the services.
1.6 The use of the services of the SANUSPORTAL as a PARTNER may also be subject to further normative and contractual provisions, including those originating from third-party providers with whom the PROVIDER cooperates, insofar as these are necessary to guarantee the services or if you make use of them.
1.7 The contents of the SANUSPORTAL are offered in different languages. The PROVISIONS are available in several languages thanks to the integrated translation software. However, only the German text version of the PROVISIONS and the contents of the SANUSPORTAL shall be authoritative for your contractual relationship with the PROVIDER.
1.8 The PROVISIONS shall not be overridden by any other GTC and shall in any case apply to the contractual relationship between the SUPPLIER and SLA regarding the services of the SANUSPORTAL for SUPPLIERS, unless their validity has been expressly overridden in writing prior to your use of these services and their overriding has been confirmed in writing by SLA.
2 Conclusion of the Partner Agreement and acceptance of the PROVISIONS
2.1 In order to be able to use the services of the accounts offered by the PROVIDER as a PARTNER, you must first accept the PROVISIONS. By visiting the S-WEB SITES as a PARTNER and/or using the functions of the SANUSPORTAL as a PARTNER, you declare that you have read the PROVISIONS valid at the time of use and that you accept them. You should print out the PROVISIONS for your records or save them locally.
2.2 You may not use the functions of the SANUSPORTAL or accept the PROVISIONS if you
2.3 The PROVIDER reserves the right to change the PROVISIONS in whole or in part at any time at its own discretion and without giving reasons. Should this be the case, the changes to the PROVISIONS shall become effective upon their publication on the S-WEB SITES. By using the SANUSPORTAL and the associated services of the PROVIDER after publication of the changes, you accept the changes to the PROVISIONS. You should check the PROVISIONS regularly for changes.
3 Subject matter of the contract: Your advertising on the SANUSPORTAL.
3.1 The SANUSPORTAL is a software solution that provides users with a marketplace including an interactive map, business accounts and earning opportunities through successful recommendations of products and companies and allows the SUPPLIER to publish its commercial offers on this marketplace. The PROVIDER thus offers an information, advertising and business platform on the Internet and/or on an application basis within the SANUSPORTAL, which enables you to present your company to users of the SANUSPORTAL (both registered users and non-registered users) and to advertise your services and certain products with referral marketing.
3.2 These SANUSPORTAL services are offered by the PROVIDER as Software-as-a-Service (SaaS). The subject of the contractual relationship between you and the PROVIDER is therefore the provision of software on the Internet, whether for a fee or free of charge. For this purpose, the PROVIDER stores the software on a server that is accessible to you and all users via the S-WEB SITES and/or via mobile applications (apps for Android and IOS). The PROVIDER may make changes to the SANUSPORTAL and/or the S-PAGES at any time at its own discretion and provide updated versions of the SANUSPORTAL and/or the S-PAGES at any time.
3.3 In order to use the SANUSPORTAL function for an account, you have the option of uploading your company's data including industry affiliation, address, contact details, address of the S-PAGES (also as a link) as well as corresponding information and images for advertising purposes via the S-PAGES and/or the SANUSPORTAL dashboard and thus making them visible in the SANUSPORTAL for users of the same (both registered users and non-registered users) (so-called advertising space). Once you have successfully upgraded to an account (from LITE), you can create an advertising space in the SANUSLIFE Marketplace (the fees are listed on the price overview page here here). If it is not possible to enter the data yourself in the meantime, you can send your data to the PROVIDER and he will enter it for you free of charge. If it is possible to enter the data yourself via the S-WEB PAGE, but you would still like the PROVIDER to do this for you, you can commission the PROVIDER to do this for a fee.
3.4 As the SANUSPORTAL is an information, advertising and business platform, you yourself are responsible for the content and information that you publish on the SANUSPORTAL as a PARTNER and account user. The PROVIDER accepts no liability for this published content and information, nor for the offers and/or services that you make available to end customers in connection with the use of the SANUSPORTAL. You shall be solely responsible to the End Customer for all such services.
3.5 In the context of your use of the SANUSPORTAL, you may not make available or otherwise use any content, information, offers and/or services that infringe the rights of third parties (in particular in the area of data protection, competition, patent and/or trademark law or other industrial property rights) or violate statutory provisions (in particular those of public order and criminal law). In particular, you undertake to comply with the advertising guidelines applicable to your activity, in Italy in particular the "Codice di Autodisciplina della Comunicazione Commerciale" (Code of Self-Regulation for Advertising) of the Italian advertising industry (Istituto di Autodisciplina Pubblicitaria) in its currently valid version, available at https://www.iap.it/codice-e-altrefonti/ il-codice-il-codice-di-autodisciplina-dellacomunicazionecommerciale. You therefore acknowledge that the following content, in particular, is prohibited:
3.6 The PROVIDER is entitled to review, amend and, if necessary, remove the content created by you at any time and at its own discretion if, in its opinion, it does not comply with the PROVIDER's philosophy, the applicable guidelines or laws.
3.7 You undertake to indemnify the PROVIDER against all third-party claims relating to possible infringements of rights in connection with the content and information published by you on the SANUSPORTAL or the S-WEB SITE and to reimburse the PROVIDER for all costs and damages incurred directly or indirectly as a result of infringements of rights.
3.8 By transferring your data and images to the PROVIDER for publication on the SANUSPORTAL, you grant the PROVIDER a worldwide, non-exclusive and royalty-free package to the corresponding content and the associated rights (including copyrights, patents, trademarks and other industrial property rights) so that these can be published and made available within the SANUSPORTAL and its further developments. The PROVIDER may also use any content that you have created for use on the SANUSPORTAL at any time for its own purposes, including for marketing purposes. This package is unlimited and irrevocable. Any property rights to the content in question shall remain unaffected. Any liability of the PROVIDER in connection with the use of your content and/or rights is excluded.
3.9 The PROVIDER shall be authorised to display or have displayed within the SANUSPORTAL advertisements and offers of its own company as well as those of other PARTNERS and other third parties. The SUPPLIER shall not be granted any local or industry-specific exclusivity for its advertising placement on the SANUSPORTAL. However, the PROVIDER warrants to the SUPPLIER that the advertisements or offers of the PROVIDER or third parties shall not interfere with the visibility of the SUPPLIER's commercial offers and shall not impede the operation and functionality of the SANUSPORTAL.
3.10 As a SUPPLIER, you are aware that the SANUSPORTAL may also contain comments on your services and user reviews of your business. However, if the function is activated, please note that the PROVIDER has no influence on these comments and ratings created by users and is therefore not liable to you as a pure provider for their content. However, if you consider a rating or comment to be inappropriate or unlawful, you can report this to the PROVIDER, which will then review it at its own discretion and, if necessary, remove it if, in its opinion, this rating or comment does not comply with the applicable guidelines or laws.
3.11 The PROVIDER reserves the right, at its own discretion, to accept you as a PARTNER as a participant in the SANUSPAY payment system after activating the "SANUSPAY" payment method. The prerequisite is that you have accepted the GTC SANUSPAY expressly. Once you have been accepted as the holder of a SANUSPAY Acceptance Point, the PROVIDER will provide you with the corresponding software as provided for in the aforementioned Terms of Use for SANUSPAY Acceptance Points.
3.12 As a PARTNER, you may purchase an unlimited number of SMART Packages. One (1) SMART Package includes one advertising space in the SANUSLIFE Marketplace and any number of SANUSPAY presets, i.e. ready-made settings masks for all percentages of the deals (SAC, SP, SB, SC). Theme-related SANUSPAY presets can be created and saved, which are displayed in the advertising space. The SMART Package fee cannot be cancelled, regardless of whether and when you set up the advertising space and bring it online or it is rejected by the PROVIDER.
3.13 As a PARTNER with a SMART account, you may not disclose to third parties any technical or commercial information of the PROVIDER that you obtain in the course of the contractual relationship, neither during the contractual relationship nor for at least three (3) years after its termination, nor may you use such information for purposes not agreed in this contract.
4 User fee for the SANUSPORTAL.
4.1 The use of the SANUSPORTAL is generally subject to a fee for COMPANY partners, i.e. profit-orientated companies, and free of charge for NON-PROFIT partners, i.e. non-profit-orientated companies, irrespective of any discount campaigns offered by the PROVIDER. By registering on the S-WEB SITES or creating a user account, you make a binding declaration that you wish to use the SANUSPORTAL under the conditions stated on the S-WEB SITES. All prices and other fees for the use of the SANUSPORTAL are listed on the S-PAGE in each case for COMPANY Partner and NON-PROFIT partners and are always exclusive of the legally applicable taxes and/or other duties. The PROVIDER reserves the right to change the prices periodically and unilaterally.
4.2 The subscription contract begins on the day the contract is concluded and is valid for an indefinite period. It is automatically renewed with each monthly subscription payment in accordance with the fee schedule. Cancellation of the subscription contract is deemed to be the suspension or interruption of the subscription payment, which is always due in the following month based on the contract conclusion date. After twelve (12) months of inactivity, your account including all data will be deleted, provided no purchases have been made. If purchases have been made, your account and all relevant data will be archived for ten (10) years. Until the time of deletion, you can back up the data at any time (e.g. by downloading it).
4.3 The fees for the use of the SANUSPORTAL are payable monthly in advance at the beginning of each contract month via the subscription. You will be informed of the due date by e-mail and via the SANUSAPP application and requested to pay these amounts in the form of a monthly usage fee. The corresponding amount will also be displayed in your login area in the SANUSAPP and also on https://sanuslife.com/finance or SANUSAPP (PlayStore & AppStore) under "PLAN". After receiving this payment request, you are obliged to pay the monthly usage fee in advance. The invoice will be issued upon receipt of payment.
4.4 Payment can only be made using the payment methods shown on the S-WEB SITES and in the SANUSPORTAL. This requires that the accounts at https://sanuslife.com/finance or SANUSAPP are filled with credit. The PROVIDER reserves the right to change the terms of payment.
4.5 If you are even partially in arrears with a payment, the PROVIDER is authorised to interrupt your contractual services, remove your content from the SANUSPORTAL and block your access to the account. The system will automatically downgrade you to the "LITE" account. The PROVIDER reserves the right to assert any further claims in connection with the default in payment.
5 Other terms of use on the SANUSLIFE Marketplace.
5.1 You may only use the SANUSPORTAL and the corresponding content within the scope of the contractually agreed scope of use and thus exclusively for the promotion of your company and its services. You are not entitled to any further rights. Any further use requires the prior written consent of the PROVIDER.
5.2 If you exceed the contractual scope of use or otherwise use the SANUSPORTAL or SANUSPORTAL content unlawfully or permit such use, the PROVIDER may interrupt its contractual services and block your access to the SANUSPORTAL and/or terminate the contractual relationship without further notice. In this case, you shall be responsible for all resulting damages and/or third-party claims and shall be obliged to indemnify the PROVIDER against all third-party claims.
5.3 The PROVIDER may terminate the contract with you at any time if it has the impression that you are frequently changing the percentages for SANUSBUSINESS, namely for the SANUSCREDITS, SANUSPLANET and SANUSCOIN areas, solely because you expect short-term advantages in ranking or visibility, and in doing so are consciously or unconsciously misleading or deceiving users. The PROVIDER may also terminate the contract, for example, if customers complain that they were previously shown more percentages than the system actually billed and it can be proven that this happened because you changed the percentages too quickly in succession for the reasons mentioned above.
5.4 The PARTNER accounts may only be used to advertise your own company. Setting up and advertising the products of third-party companies, such as MLM companies for which you work as a salesperson, is prohibited and may result in cancellation without notice. No websites or e-mail addresses with the domain name "SANUSLIFE" may be provided, not even by other MLM companies. If the PROVIDER only discovers these or similar offences at a later date, the account package fees and the monthly fees cannot be contested. Furthermore, the PROVIDER reserves the right to demand an additional administrative & reminder fee penalty of at least EUR 1,500 plus legal fees from the PARTNER.
5.5 SANUSPORTAL shall be the exclusive property of the PROVIDER. By using the SANUSPORTAL, you do not acquire any claims or rights to the SANUSPORTAL or its content, in particular not to the software or the S-WEB SITES. All copyrights, patent rights, trade mark rights and other industrial property rights shall remain with the PROVIDER. You are not permitted to copy, reverse engineer, reproduce, sell or temporarily transfer, rent or lend the SANUSPORTAL, the S-PAGES and/or the PROVIDER's software or parts thereof.
5.6 The PROVIDER shall be entitled to take technical or other measures at its own discretion at any time to protect the SANUSPORTAL from non-contractual use and/or to introduce additional terms of use.
5.6 You are obliged to take all necessary and/or appropriate measures to prevent unlawful or non-contractual use of the SANUSPORTAL. If you recognise or should recognise that there is a threat of unlawful or non-contractual use, you are obliged to inform the PROVIDER of this immediately. In addition, you are obliged to protect the access authorisations assigned to you as well as identification and authentication information from access by third parties and not to pass them on to unauthorised persons.
6 Disclaimer of warranty by the PROVIDER.
6.1 The services of the SANUSPORTAL, including the content and services of the S-WEB SITES, as well as all other alias pages of the PROVIDER shall be provided "as is" and the PROVIDER shall not assume any warranty or guarantee in this regard.
6.2 The PROVIDER therefore accepts no responsibility for permanent or temporary errors, omissions, interruptions, deletions, defects, delays and/or adjustments in the operation, transmission and/or provision of the content and services of the SANUSPORTAL, communication line failures, unauthorised access to, theft of, loss of and/or damage to data that you provide, create or receive in the course of using the SANUSPORTAL. Furthermore, the PROVIDER is not responsible for problems or technical faults in connection with the mobile Internet, telephone networks or lines, online systems, servers or providers, computer equipment, software, or for failures of e-mails or the service provider for processing electronic payments due to technical problems or data congestion on the Internet, or a combination thereof. The PROVIDER is also not liable for any changes that it should make to the marketplace.
6.3 The PROVIDER can also not be held liable for content and information that you yourself have made accessible via the SANUSPORTAL or via the S-WEB SITES of third parties, or that is misused by them.
6.4 In particular and inter alia, SLA does not warrant or guarantee that:
6.5 In no event shall the PROVIDER be liable for any damages (including indirect or consequential damages and loss of profit) arising directly or indirectly from the use of the SANUSPORTAL, except in cases of wilful misconduct or gross negligence.
6.6 The PROVIDER is not a contractual partner of the services that you offer to end customers within the framework of the SANUSPORTAL or as a consequence thereof. The PROVIDER does not assume any warranty or other guarantee for the content, information, offers and services that you make available to end customers in connection with the use of the SANUSPORTAL, nor for the comments and ratings that end customers leave about your services and offers on the SANUSPORTAL or in other applications and S-WEBSITES on the Internet.
6.7 Other conditions, warranties or other terms (including any terms relating to satisfactory quality, fitness for purpose or conformity with descriptions) shall also not apply to the PROVIDER's services, unless expressly stated otherwise in these GTC.
6.8 The exclusions or limitations of liability of the PROVIDER contained in this section 6 shall not apply in cases of intent or gross negligence.
7 Termination and cancellation of the contract.
7.1 The contractual relationship may be terminated by the PROVIDER at any time without notice and without stating reasons; the SUPPLIER may terminate the contractual relationship by suspending payments.
7.2 Notwithstanding other statutory or contractual grounds for termination, the PROVIDER shall be entitled to terminate the contractual relationship with immediate effect by closing the account without notice if one or more of the following events occur:
8. notices.
8.1 Any notice to the SUPPLIER in connection with the contractual relationship shall be deemed duly delivered if it has been sent by registered letter with acknowledgement of receipt, certified e-mail, ordinary e-mail or notification via the SANUSPORTAL to the contact details stored in the Dashboard by the SUPPLIER itself.
8.2 Notifications to the PROVIDER in connection with the contractual relationship must be sent by registered letter with acknowledgement of receipt, certified e-mail or ordinary e-mail to the following address: SANUSLIFE ADMINISTRATION AG, Zugerstrasse 76b, CH-6340 Baar (ZG), [email protected].
9 Applicable law and place of jurisdiction. Place of fulfilment.
9.1 German law shall apply to all relationships between the contracting parties, including these GTC, to the exclusion of the conflict of laws provisions.
9.2 The exclusive place of jurisdiction for all disputes arising from and in connection with the relationship between the contracting parties, including these GTC, shall be Swiss law.
9.3 The place of fulfilment for all contractual services is the legal domicile of the PROVIDER.
10 Final provisions.
10.1 Should one or more clauses of the PROVISIONS be or become invalid and/or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.
10.2 Should you breach one or more clauses of the PROVISIONS, any tolerance of this breach by the PROVIDER shall in no case result in the waiver of its rights and other effects under the relevant provisions or the waiver of the right to full fulfilment of the obligations and conditions of the contractual relationship and/or the PROVISIONS.
General Terms and Conditions for NON-PROFIT companies SPONSORSHIP
Between SANUSLIFE ADMINISTRATION AG, Zugerstrasse 76b, CH-6340 Baar (ZG) – hereinafter referred to as "SANUSLIFE" – and you, as a non-profit organization – hereinafter referred to as "Sponsor Partner" – jointly referred to as "the Contracting Parties".
Your contractual relationship with SANUSLIFE is a contract in accordance with the Swiss Code of Obligations (SR 220).
SANUSLIFE is an international company based in Switzerland that operates a digital ecosystem for health, lifestyle and sustainable consumption. This ecosystem includes two key functions:
Merchants can list their products and services through the SANUSLIFE platform (Marketplace, SANUSAPP), process payments, and become part of the ecosystem.
Members ("Members") and contractually bound partners such as non-profit organizations ("Sponsor Partners") can voluntarily recommend the platform as well as the products and services of the merchants. For successful referrals, SANUSLIFE rewards loyalty points with an equivalent value of 1:1 in euros.
These points are documented in the back office and can be automatically converted into the utility payment token SANUSCOIN after confirmation of the terms and conditions and successful KYC/KYB check. The payout is made via the SANUSAPP into the integrated SANUSCOIN wallet.
The technical processing and custody of the tokens is carried out by the licensed third-party provider Naocoin, which meets the legal requirements for KYC/AML and complies with the criteria of the European MiCA regulation. For the use of SANUSCOIN, separate agreement to Naocoin's T&Cs is required.
Participation in the referral program is voluntary, does not establish an employment relationship and requires registration and verification (KYC for individuals, KYB for companies). Sponsor Partners must also conclude a SMART Partner Agreement, which forms the basis for sponsorship payments.
Under this Agreement, SANUSLIFE will provide the Sponsor Partner with personalized web pages through the www.sanuslife.com Portal, the SANUSLIFE Marketplace or the SANUSAPP in order to enable the registration of interested parties and to implement agreed promotional activities. The sponsorship money payments are earmarked and are made exclusively for the contractually defined services.
§ 1 Services provided by SANUSLIFE
§ 2 Consideration of the Sponsor Partner
The Sponsor Partner undertakes to provide the following consideration for the services provided free of charge by SANUSLIFE:
§3 Code of Conduct for the Sponsor Partner
a. General Obligations of the Sponsoring Partner
When using the sanuslife.com, sanusapp.app, sanuspay.com, and sanuslife.market portal, as well as sanusplanet.org, the sponsoring partner is prohibited from violating the rights of third parties, harassing third parties or otherwise violating applicable law or common decency. In particular, the Sponsor Partner undertakes to refrain from the following actions:
SANUSLIFE points out its domiciliary rights with regard to the use of its Portal www.sanuslife.com and expressly reserves the right to immediately block and terminate the contract immediately in accordance with applicable law if one of the obligations regulated in paragraph (1) or otherwise applicable law is violated in the course of use.
b. Rankings
c. Misleading, Diversion, and Framing
Sponsor Partners shall not, expressly, by means of representations or otherwise, give any other Sponsor Partners, companies, customers, employees or Sponsor Partners of SANUSLIFE the impression that they are on the Platform and/or Advertising Content of SANUSLIFE, even though they are actually on their website or platform.
d. Password-protected parts of the SANUSLIFE website
e. Special rules on the use of materials
f. Special regulations for the use of the SANUSLIFE trademarks and trademarks
§ 4 Warning, contractual penalty, damages, indemnification
§ 5 Tax Information for Non-Profit Sponsor Partners
2. Tax Responsibility of the Sponsor Partner
3. Consequences of missing or incorrect receipt
4. Legal Notices
5. Consent
§ 6 Remuneration of Loyalty Points
From 01.01.2026, SANUSLIFE will pay out loyalty points instead of classic fiat commissions as remuneration for successful referrals in the form of SPONSOR MONEY. Loyalty points are not legal tender and have no fixed monetary value. They serve as an internal unit of calculation for later conversion into SANUSCOIN (utility payment token).
Earning Points: Sponsor Partners earn Loyalty Points when their referred customers, companies or non-profits make purchases through the SANUSLIFE platform using the SANUSPAY Triple Effect (including Stripe payments).
The amount depends on the applicable remuneration plan (available in the SANUSAPP). Points are calculated daily, weekly, monthly or annually and are displayed in the member back office (https://sanusbusiness.com).
Conversion: After activation (T&C confirmation and KYB), the points are automatically converted into SANUSCOIN and credited to the member's wallet. The transfer will be made via the third-party custodian Naocoin; a separate contract is required for this.
Value and risk: The euro amount shown on the loyalty receipt serves exclusively as a guideline for the number of points. The actual fiat value in the SANUSCOIN account statement may differ, as the conversion takes place 24-48 hours after purchase and the price of the SANUSCOIN at the time of payment of the customer is decisive. Until the payout, the fiat value may vary due to the price movement. The member agrees to this and is aware that price losses up to a total loss are possible.
Fiat payout by SANUSLIFE is excluded; a sale will take place independently via Naocoin.
§ 7 Loyalty, Information, Confidentiality
The contracting parties commit themselves to mutual respect, good behaviour and loyalty. At no time will you make negative comments about each other or their products or otherwise affect their reputation. These obligations shall continue to apply after termination of the contract.
The Parties shall promptly inform each other of any circumstances that may be relevant to the performance of this Agreement. All measures with a public impact must be coordinated in advance with the other contracting party, if possible.
The contracting parties undertake to treat the content of the contract and all circumstances in connection with it confidentially vis-à-vis third parties. Disclosure to third parties is only permissible on the basis of mandatory statutory provisions or an incontestable official order, alternatively with the prior express written consent of the respective other contracting party is permissible. This obligation shall continue to apply after termination of the contract.
§ 8 Disclaimer
§ 9 Conclusion of Contract; Term and Termination; Option rights
§ 10 Restitution of benefits
Only the sponsorship money that may have accrued by the time the account is deactivated is understood to be the reimbursement of services. In addition, any claim to the reimbursement of services is entitled, as the services have been provided to the sponsoring partner free of charge.
§ 11 Written Form, Language of Contract, Severability Clause
§12 Applicable Law, Place of Performance, Place of Jurisdiction, Precedence of the Sponsor Agreement; Modification of the T&Cs
Terms and conditions as of January 2026
General terms and conditions Marketplace (B2B)
These General Terms and Conditions of Business and Use (hereinafter: "GTC" or "Contract") govern the contractual relationship between SANUSLIFE ADMINISTRATION AG, Zugerstrasse 76b, CH-6340 Baar (ZG), ([email protected]), VATnumber & company identification number: CHE-245.046.413, Commercial Register Office of the Canton of Zug, hereinafter referred to as "SANUSLIFE Marketplace", "SANUSLIFE Marketplace Team", "SANUSLIFE", "we", "our" or "us" and you as a "COMPANY" or "NON-PROFIT" registered and verified user of an account with an article management system on the SANUSLIFE Marketplace, namely PRO, ULTRA, PRO+, hereinafter referred to as "Seller", "you", "your" or "you".
Your contractual relationship with SANUSLIFE is a contract pursuant to the Swiss Federal Act on the Supplementation of the Swiss Civil Code (Fifth Part: Code of Obligations) of 30 March 1911 (SR 220)
The German text of this contract is authoritative. Swiss law shall apply. Translations in other languages are for reference only.
General information
SANUSLIFE Marketplace is a marketplace with a full-featured item management programme where you can sell your products and/or services directly to buyers all over the world. We want to ensure that you and your buyers have a positive user experience in our Marketplace. Please read on to find out about your rights and responsibilities as a seller.
You can use the item management system to create your items and sell them via Stripe or SANUSPAY.
If you accept SANUSPAY as a payment method, your customers will receive SANUSCREDITS for their purchase from you, they will donate to the SANUSPLANET Foundation and they will pay a commission to the direct and indirect referrers in their network. If you sell via Stripe and your customers pay with the payment options offered by Stripe, such as credit card, they donate to the SANUSPLANET Foundation and pay a commission to the direct and indirect referrers in their network, but do not receive SANUSCREDITS. If Stripe is not available in your country, you can only sell via SANUSPAY. All further details can be found in the "AGB SANUSPAY (B2B)".
If your customers pay via SANUSPAY, they will not incur any additional costs, as these are already covered by your margin.
This policy is part of "Cooperation Agreement & Terms of Use (B2B)". By accepting the "PRO", "ULTRA" or "PRO+" account and opening a "SANUSLIFE Marketplace Shop" on the SANUSLIFE Marketplace, you expressly agree to these GTC.
1. basic information about the sale
A. What you may sell
You may sell both goods and services on the SANUSLIFE Marketplace. The sale of handmade products, vintage items or creative supplies ("materials & tools") is also permitted. You can also sell used items as long as you label them as such. For everything you sell, you recognise and expressly agree
a. that you have the necessary legal requirements, such as a trade licence or similar, to sell goods and services;
b. that you can only sell items at a fixed price;
c. that photos you publish with your item clearly correspond to the item on offer. Otherwise, it must be clear from your description that the photos shown are only examples.
B. What you may NOT sell
Please note that members, or in some cases third parties, may report items that appear to violate our policies for review by the SANUSLIFE Marketplace team. You also acknowledge and agree that the SANUSLIFE Marketplace team may remove items that violate our policies.
You acknowledge and expressly agree that all account fees are non-refundable, that SANUSLIFE may suspend or close your account at any time for violations or for any other reason, but that you must still pay all outstanding fees on your SANUSLIFE statement.
C. Management of your SANUSLIFE Marketplace Shop
Your SANUSLIFE Marketplace Shop represents you and your business to the SANUSLIFE community. It is important that your items and your shop are represented honestly and accurately.
By selling on the SANUSLIFE Marketplace, you acknowledge and expressly agree to the following obligations:
D. Standards for sellers
By offering a product for sale on the SANUSLIFE Marketplace, you understand and agree that you are responsible for complying with all applicable laws and regulations that apply to the items you offer for sale, including all required labelling and warnings.
As a seller, you must provide superior customer service and establish and maintain trust with your buyers. These requirements are referred to as our "Service Standards for Sellers". The SANUSLIFE Marketplace team may contact you if you do not meet the Seller Service Standards.
The Seller Service Standards require you to provide excellent customer service to users on the SANUSLIFE Marketplace at all times. As a business owner, building good relationships with your customers is crucial to your success. Making the effort to build a bond with your customers can have a powerful effect on your positive reviews, repeat purchases and visibility on the SANUSLIFE Marketplace.
Customer service starts the moment a buyer views your item for the first time. Your product alone is not enough to persuade customers to buy. Buyers also want to be informed about the most important product details (size, colour, material, etc.), how long delivery times are and whether they can return or exchange products. Informative and clear item pages and terms and conditions build trust with potential buyers.
Communication between buyers and sellers is one of the most important factors for a successful transaction. Buyers may message you with questions about a product before they make a purchase, questions about shipping times or issues with their order after they have placed an order, or questions or concerns about their product after they have received their order.
A lost package, delayed manufacturing, or a customer who is not satisfied with the product they purchased - sometimes things go wrong. Acknowledging that there is a problem and taking practical steps to resolve it can often defuse a frustrating situation and win loyal customers. We realise that despite your best efforts, some orders will not go as expected. Please note that you must always resolve issues related to the customer's order directly with the customer.
Customer service does not end with the completion of a transaction. Many customers become repeat buyers. Keeping in touch with them can therefore be very helpful in strengthening customer loyalty. Before contacting customers, make sure that you have obtained their consent to send them messages and that you comply with all applicable local advertising laws.
We recommend that you use the tools provided by SANUSLIFE to support the success and growth of your shop. These features are designed to save you time and make running your shop easier.
We monitor shops for patterns that can lead to negative experiences for shoppers, such as a potentially unmanageable spike in order volume, delayed shipping or lack of communication. We also consider the possibility of exceptional situations that could have an impact on your shop. If we conclude that your customer service leads - or could lead - to negative experiences for buyers, we reserve the right to restrict, temporarily suspend or close your account. Restrictions may include SANUSLIFE removing your items from search or other site features, pausing your shop, delaying payouts to your payment account, and/or suspending your selling and buying privileges.
Selling on SANUSLIFE Marketplace obligates you to do the following:
2 Correct behaviour, communication and data protection
At SANUSLIFE, everyone is expected to treat each other with respect, including sellers.
A. Creating and uploading content
As a seller in the SANUSLIFE Marketplace, you have the opportunity to create and upload a variety of content, such as item pages, messages, text, photos and videos. To ensure a safe and respectful environment for our users, you agree not to upload content that:
B. Data protection and the protection of personal data
You are responsible for protecting the personal data of SANUSLIFE users that you receive or process and for complying with all applicable laws in this regard. This includes applicable data protection and privacy laws that govern how you may use information from SANUSLIFE users. These laws may require you to publish and comply with your own privacy policy. This policy must be accessible to SANUSLIFE users with whom you interact. Your privacy policy must be consistent with these Terms of Service, SANUSLIFE's Terms of Use and SANUSLIFE's Privacy Policy are.
As soon as you sell items via the SANUSLIFE Marketplace, you will receive personal data (e.g. to communicate with users or process transactions with buyers) and you must ensure that you process this data in accordance with the law. This means that you process personal data (e.g. names, e-mail addresses and shipping addresses of buyers) and are therefore an independent data controller under Swiss or EU legislation for the data of other users that you have received via our services. Under no circumstances may personal data be passed on or sold to third parties for commercial purposes.
To the extent that you process personal data of users outside of our Services, you may be required as a data controller (i.e. as a person who decides what personal data is collected and for what purpose you will use the data) under applicable data protection and privacy laws to comply with such users' requests for data access, data portability, data rectification and data erasure, and objections to processing. If you disclose personal data without the proper consent of the buyer, you are responsible for such unauthorised disclosure. This includes, for example, disclosures that were made by you or that occurred as a result of an unintentional breach of data protection. For example, you may receive a buyer's email address or other information as part of a transaction with them. This information may only be used for SANUSLIFE-related communications or for transactions facilitated by SANUSLIFE. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer's consent, and subject to other applicable laws and SANUSLIFE policies, you may not add a SANUSLIFE user to your email or postal mailing list, use that buyer's information for marketing purposes, or obtain or store any payment information. Please note that you are responsible for knowing the standards for consent that are required in each case. If SANUSLIFE and you are found to be joint controllers of a buyer's personal data and SANUSLIFE is sued, fined or otherwise required to pay costs as a result of actions taken by you in your capacity as a joint controller of a buyer's personal data, you agree to pay such costs, indemnify, defend and hold SANUSLIFE (and its employees, agents, consultants, subsidiaries, partners, affiliates and licensors) harmless from and against any and all claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable attorneys' fees) in connection with your processing of Buyer Personal Data.
For more information, please see our Privacy Policy.
C. Communication Standards
i. Messages
Your profile on the SANUSLIFE Marketplace provides you with a messaging system to communicate directly with buyers or other SANUSLIFE users. Messages are best used when buyers want to ask you questions about an item or an order.
The messaging function may not be used for the following activities:
Interference
Interference occurs when a seller intentionally interferes with another seller's shop in order to disrupt or prevent possible transactions of the shop. Interference is strictly prohibited on the SANUSLIFE Marketplace. Examples of interference:
Harassment and discrimination
Harassment of other sellers via the messaging system is strictly prohibited. Similarly, messages may not be used to promote, support or glorify hate or otherwise be anti-discriminatory. If you receive a message that is anti-discriminatory, please inform us immediately.
ii. Timeline and groups
Timeline and groups are public areas provided by SANUSLIFE via the internal social media community where sellers can network and exchange information. Certain communication standards apply and must be followed. Further information can be found in the community guideline.
iii. Communication of cancellations
If you are unable to complete a transaction, you must notify the buyer via the messaging system and cancel the transaction. If the buyer has already made the payment, the seller must arrange a full refund. We recommend that you keep a record of refunds in case of a dispute. All cancellations are subject to your Cancellation Policy.
Right of cancellation in the European Union
Buyers from the European Union (EU) and, in parallel, buyers in the UK may have a 14-day 'right of cancellation' from receipt of an item. Within this period they can return an item for any reason or for no reason. The details of this right vary between EU Member States and the UK. The right of cancellation may not apply to certain products such as custom-made or perishable goods. Rights in relation to digital items are regulated differently in each EU Member State and in the UK. For more information about the EU and UK right of withdrawal, please contact your business advisor.
Please note that in addition to this policy, each country has its own laws regarding shipping, cancellations, returns and exchanges. Please check the laws in your country and in the countries of your buyers.
For policies assigned to their shops, such as the Digital Items Policy, sellers may still cancel an order at their discretion and work with the buyer to find a solution.
3 Feedback and administration
A. Reviews
You can build a good reputation on the SANUSLIFE Marketplace through reviews. Buyers can leave a review within 100 days from the later date of the stated delivery date for the item. They can award between one and five stars. If no delivery date is specified, the period in which a rating can be submitted begins as soon as the processing time and dispatch time of an order have elapsed. Buyers can edit their review as many times as they like within this 100-day period.
In the rare cases where you receive a negative review, you can contact the buyer or leave a reply.
In addition to our rules for creating and uploading content in section 2A, reviews and your responses to reviews must also
B. Marketplace Administration System
Through the Marketplace Administration System, buyers or sellers can notify the SANUSLIFE Marketplace team of problems or conflicts that they have been unable to resolve with the seller or customer in question so that the team can assist them in finding a solution. If a buyer contacts you to inform you of a problem with an order, you have 48 hours (business days) to resolve the issue. If the issue is not resolved within this period, the buyer can contact the SANUSLIFE Marketplace team. Once a case has been opened, the SANUSLIFE Marketplace team will help resolve the case between the buyer and seller. This may include temporarily suspending the buyer's or seller's account until the case is resolved.
SANUSLIFE reserves the right to intervene in a problem with an order before the 48-hour window in certain circumstances, such as seller inactivity or harassment.
C. Your seller account and SANUSLIFE's terms of use
In order to maintain security on the SANUSLIFE Marketplace and improve our services, we may take measures that limit the visibility of your shop, your items or your adverts or that affect your payment account. If there is unusual order activity in a shop or we otherwise believe that your actions or your shop may result in conflicts with buyers, chargebacks, increased risk of fraud, counterfeiting or other claims, SANUSLIFE may take action, such as limiting the visibility of your account, placing restrictions or holds on your payment account or suspending your seller account, in accordance with our Terms of Service, including these TOS and the TOS for Payments. If appropriate and permitted by law, SANUSLIFE will provide information about the problem to the affected seller.
If a shop experiences an unusual increase in orders, particularly in a high-demand category, the shop's search ranking may improve or deteriorate. If a shop sees an increase in fulfilled orders and good reviews, this can often lead to higher visibility and better rankings. However, sometimes a rapid increase in orders can reduce visibility. You can find out more about how search works, what factors influence rankings and how you can help optimise your items and shop in the "Sellers" section in the Marketplace footer.
In addition, we may limit the visibility of items or adverts in the interests of SANUSLIFE security and improving our services. For example, items or adverts may be less visible because they contain terms that constitute a prohibited item, the item descriptions are incomplete or poorly presented, or due to third-party policies. These articles or adverts may also be excluded from appearing in one or more features of the Services. Even if these articles or adverts are only visible to a limited extent, they can still be found via the search function.
If SANUSLIFE has reason to believe that you, your Content, or your use of the Services violates our Terms of Use, including this Seller Policy, we may disable your Content for some or all users or suspend or terminate your account (and any accounts SANUSLIFE deems to be associated with your account) and your access to the Services. Under normal circumstances, SANUSLIFE will notify you that your Content or account has been suspended or terminated unless you have repeatedly violated our Terms of Service or we have legal or regulatory reasons that prevent us from notifying you.
We are happy to provide this policy in your preferred language, but please note that as mentioned at the beginning, only the German version of this document is legally binding. You can change your language selection in your account settings.
Last updated: 15 November 2023
Contact us
If you have any questions or suggestions regarding our General Terms and Conditions, please do not hesitate to contact us at [email protected] to contact us.
General Member Terms and Conditions
Preamble
SANUSLIFE ADMINISTRATION AG is an international company based in Switzerland that operates a digital ecosystem for health, lifestyle and sustainable consumption. This ecosystem combines two central functions:
1. Software-as-a-Service (SaaS) for Merchants
Merchants ("COMPANY Partners") can list their products and services through the SANUSLIFE platform, process payments, and become part of the ecosystem. These include Marketplace, SANUSPAY Map and SANUSAPP.
2. Software-as-a-Service (SaaS) for referral marketing
Private individuals (sanuslife.com/de/private) and companies (sanuslife.com/de/business)as "members" ("LITE+", "SMART+", "PRO+", "ULTRA+") can voluntarily recommend the SANUSLIFE platform as well as products of the COMPANY partners.
Are you a non-profit organization? Then stop reading here. These GTC apply exclusively to private individuals and companies that acquire member status by purchasing the PREMIUM+ upgrade and actively use the SANUSLIFE platform, e.g. to offer products in the marketplace (sanuslife.market) or to settle with SANUSPAY. Non-profit organizations receive sponsorship amounts and have their own terms and conditions under
https://sanuslife.com/de/legaldocuments ("General Terms and Conditions for NON-PROFIT Companies").
For successful referrals that lead to a purchase, SANUSLIFE rewards loyalty points with an equivalent value of 1:1 (in euros).
Participation in the referral program is voluntary and does not constitute an employment relationship. It requires registration and successful verification (KYC for individuals, KYB for companies). In addition, the activation of a subscription model (BASIC or PREMIUM, PLUS+ for companies) is required.
Remuneration and processing:
Compensation is granted exclusively in the form of Loyalty Points. These points are recorded in the Member back office (sanusbusiness.com). Payouts of eligible Loyalty Points are made in USDC (USD Coin) via the SANUSAPP on a decentralized transaction basis. A prerequisite for receiving a payout is the installation of the SANUSAPP (available through the Google Play Store and Apple App Store), the successful completion of all required identification and verification procedures (including, but not limited to, KYC/KYB requirements), and the opening and activation of a personal self-custodial decentralized wallet, including the creation and secure storage of the Member’s passphrase (private key) through the SANUSAPP. The Member bears sole responsibility for the secure storage and protection of their passphrase (private keys). Neither SANUSLIFE nor any software service provider has access to the Member’s passphrase or private keys and, therefore, cannot recover, restore, or reset them.
Important legal notices:
a) The system is a loyalty and referral program. Payouts are made in USDC (USD Coin), a U.S. Dollar-pegged e-money token (EMT) within the meaning of Regulation (EU) 2023/1114 (MiCA), which is used as the payout instrument within the SANUSLIFE system.
b) Specialized third-party service providers support the SANUSLIFE ecosystem as technology and infrastructure partners in the areas of Web3 (decentralized internet-based applications) and DeFi (decentralized finance applications). These third-party providers develop, integrate, and operate software components and technical interfaces that enable interaction with blockchain networks, smart contracts (self-executing digital agreements), bridges (technical connections between different blockchain networks), and other decentralized protocols.
The underlying system architecture is designed so that crypto-assets and other digital assets are generally held in self-custodial wallets (digital wallets) controlled by the respective Members, with ownership and control remaining at all times with the Members. Where Members wish to exchange crypto-assets for fiat currency or convert fiat currency into crypto-assets (on-ramp and off-ramp services, i.e., entry into and exit from the crypto-asset ecosystem), such services shall be provided by appropriately regulated service providers. These services may only be performed by providers that satisfy all applicable regulatory requirements for the provision of such services. The use of smart contracts, bridges, decentralized wallets, and other DeFi functionalities, however, takes place within the intended decentralized system architecture. SANUSLIFE and other third-party service providers make the relevant technical functionalities and interfaces available, while the execution of the respective blockchain transactions is carried out by the Members themselves through their own wallets. This ensures a clear separation between regulated on-ramp/off-ramp services on the one hand and decentralized Web3/DeFi functionalities on the other hand. To the extent that the use of services provided by additional third-party providers is required for certain functions or services, supplementary terms and conditions of such providers may apply.
c) The Loyalty Points received, bonus credits, or other benefits granted under the system may, in certain jurisdictions, be classified as a taxable economic benefit and may therefore be subject to applicable tax obligations. Where a conversion into, or a payout in, a crypto-asset takes place, the value of the asset received at the relevant time may be used for tax purposes. USDC is a crypto-asset pegged to the United States Dollar (an e-money token within the meaning of the MiCA Regulation) and is designed to replicate the value of the U.S. Dollar. The tax treatment of such benefits, as well as compliance with all tax reporting, declaration, and payment obligations, shall be governed by the applicable national laws and regulations and shall remain the sole responsibility of the respective Member.
d) GDPR-compliant data processing (or comparable data protection standards) is guaranteed. All personal data will be used exclusively for the fulfilment of legal obligations and the implementation of the programme.
§ 1 Scope of Application / Definitions
1.1 Scope
1.2 Definitions
1.3. COMPANY Partner:
COMPANY Partners are partner companies that offer their products to the community via the SANUSLIFE Marketplace or via SANUSPAY and act as SANUSPAY acceptance points.
1.3 SANUSLIFE platform:
The SANUSLIFE platform encompasses SANUSLIFE's entire digital ecosystem, including SANUSAPP, Marketplace (https://sanuslife.market), SANUSPAY (https://map.sanuspay.com), and Back Office.
1.5 Referral:
Referral refers to the voluntary recommendation of the Platform and/or the Products within the SANUSLIFE Community, for which only purchases made via SANUSPAY Triple Payment (incl. Stripe) are remunerated.
§ 2 Subject matter of the contract
§ 3 General Requirements for the Conclusion of the Contract
In the event of a violation of the requirements set out in paragraphs (1) to (4), SANUSLIFE is entitled to terminate the Member Agreement without notice without prior warning. In addition, SANUSLIFE expressly reserves the right to assert further claims for damages in the event of termination without notice.
§ 4 Switzerland-specific provisions (verification, self-employment, social security contributions)
The documents are processed for authenticity verification via an external, AI-supported service. In the event of non-submission or unsuccessful proof, participation in the Loyalty/Referral Program will not be continued and will be classified as not eligible for remuneration.
§ 5 Voluntary contractual cancellation policy
§ 6 Use of the Back Office Dashboard and the Landing Page / Subscription Fee
§ 7 Pflichten des Members
§ 8 Non-Competition / Poaching
§ 9 Secrecy
§ 10 Member Protection / No Area Protection
§ 11 Warning, contractual penalty, damages, indemnification
§ 12 Adjustment of prices and loyalty points
§ 13 Advertising material, donations
All free advertising materials and other benefits from SANUSLIFE can be revoked at any time with effect for the future.
§ 14 Remuneration of Loyalty Points
§ 15 Member Suspension
§ 16 Duration of Contract, Termination of Contract
§ 17 Data protection obligations of the member
§ 18 Transfer of Business Operations / Transfer of the Sponsored Structure to Third Parties / Death of the Member
§ 19 Consent to the use of photographic and audiovisual material, use of recordings of materials and presentations
§ 20 Data protection provisions
The data protection provisions of SANUSLIFE apply, which the member can access under sanuslife.com/de/legaldocuments, "Data Protection Regulations for Recommenders (Members)" and which he also confirms as having been acknowledged and accepted as part of the contract by sending his member application.
§ 21 Disclaimer
§ 22 Inclusion of the Remuneration Plan and the Code of Conduct
§23 Accounting and Taxes
§ 24 Limitation period
§ 25 Notifications
§ 26 Applicable Law/Place of Jurisdiction
Swiss law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Baar (Canton Zug), Switzerland.
§ 27 Final Provisions
Effective Date: July 1, 2026
Code of Conduct for Referrers (Member)
All terms and designations used herein shall apply equally to the feminine and masculine forms and shall always include all other genders.
MEMBERS may neither expressly nor through representations, design features, technical measures, or other actions create the impression for other MEMBERS, customers, or prospects that they are on an official SANUSLIFE website, platform, or other official communication presence when, in fact, a website, platform, or communication presence operated by the MEMBER or a third party is being used.
All personal data received by SANUSLIFE in connection with the use of SANUSLIFE-P or the contractual relationship with the MEMBER shall be processed in accordance with applicable data protection legislation and the Privacy Policy.
If SANUSLIFE has reason to believe that inaccurate, incomplete, or outdated information has been provided, or that the MEMBER is violating data protection, legal, or contractual obligations, particularly the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679), SANUSLIFE may restrict or suspend access to SANUSLIFE-P and, where legal or contractual requirements are met, terminate the contractual relationship.
For the duration of the contractual relationship, SANUSLIFE grants the MEMBER a non-exclusive (simple), revocable, and non-transferable right to use the SANUSLIFE materials provided, solely for the purpose of carrying out his/her activities as a SANUSLIFE Member.
The use, reproduction, and distribution of SANUSLIFE materials are permitted exclusively within the scope of the MEMBER’s activities and solely for advertising and sales purposes relating to SANUSLIFE, provided that the SANUSLIFE material remains unchanged and unedited and that the source is cited when SANUSLIFE-P materials are passed on to third parties.
There is no entitlement to the continued availability of materials provided by SANUSLIFE. Consequently, SANUSLIFE is entitled at any time to modify published materials, discontinue their availability, or provide new materials.
Should the MEMBER have any questions regarding the use of SANUSLIFE-P materials, he/she may contact SANUSLIFE at [email protected].
The right to use the password-protected Back Office area as a MEMBER ends upon termination of the Member Partner Agreement without requiring any further action by SANUSLIFE.
Upon termination, the MEMBER shall immediately delete or destroy all SANUSLIFE materials that have been stored, printed, downloaded, or otherwise reproduced unless retention is required by law.
Use of such materials must be exclusively in accordance with the applicable Code of Conduct, the MiCA Communication Guideline, and any other communication and advertising guidelines approved by SANUSLIFE.
2.3.1 Special Provisions Regarding the Use of Materials
(a) In connection with products and services offered through the SANUSLIFE Marketplace, the MEMBER may use only those product information materials, advertising statements, and training documents expressly approved by the respective manufacturer, COMPANY Partner, or SANUSLIFE.
(b) In particular, the MEMBER is prohibited from independently creating, disseminating, or using health-related claims, efficacy claims, promises of healing, or statements regarding the prevention, treatment, alleviation, or cure of diseases in communications with prospects, customers, or other MEMBERS unless such statements are expressly permitted by law and approved by the respective COMPANY Partner or SANUSLIFE.
(c) Personal testimonials, customer reviews, or endorsements may not be used in a manner that conveys the impression of a scientifically proven, guaranteed, or medically verified effect of a product.
(d) Within the scope of his/her activities for SANUSLIFE, the MEMBER may not provide medical, therapeutic, pharmaceutical, or nutritional advice unless this is done on the basis of the relevant professional qualifications and in compliance with all applicable legal requirements.
(e) Questions relating to products, ingredients, fields of application, health claims, or other product-related advertising statements must be directed to the respective COMPANY Partner. The MEMBER may use only the official information, product documentation, training materials, and communication guidelines provided by that COMPANY Partner.
In addition, health-related claims must comply with Regulation (EC) No. 1924/2006 on nutrition and health claims made on foods (Health Claims Regulation), as well as all applicable advertising, information, and labelling regulations governing the relevant product category.
(f) The technical, legal, and regulatory responsibility for product information, advertising statements, and training materials provided by a COMPANY Partner lies solely with the respective COMPANY Partner. The MEMBER is obliged to use only such approved content and must not disseminate his/her own health-related interpretations or advertising statements.
(g) Violations of these provisions shall constitute a breach of this Code of Conduct and may result in the measures provided for under this Code of Conduct.
2.3.2 Special Provisions Regarding the Use of SANUSLIFE Trademarks and Identifiers
The MEMBER is obliged to comply with the trademark, logo, corporate identity, and branding guidelines published by SANUSLIFE in their respective current version.
2.4 Limitation of Liability and Indemnification
The MEMBER is solely responsible for the accuracy, completeness, and timeliness of the information submitted. Consequently, SANUSLIFE accepts no liability for the accuracy of such information, and the content stored by the MEMBER with SANUSLIFE constitutes third-party information within the meaning of the applicable laws.
SANUSLIFE does not guarantee any specific economic, business, or personal success resulting from the use of the platform, the Compensation Plan, or the products and services offered.
The use of the systems and software solutions provided by SANUSLIFE is subject to technical availability and at the MEMBER's own risk. SANUSLIFE shall not be liable for damages arising from the installation and/or use of the portal to the extent such liability may legally be excluded. Despite current virus protection measures, liability for damages or impairments caused by computer viruses is excluded to the extent permitted by law. SANUSLIFE shall furthermore not be liable for disruptions in service quality caused by force majeure or events beyond SANUSLIFE's control. SANUSLIFE shall also not be liable for unauthorized access by third parties to personal data (e.g., through unauthorized access by hackers to a database).
Except for damages arising from injury to life, body, or health, SANUSLIFE shall only be liable where such damages result from intentional misconduct, gross negligence, or culpable breach of a material contractual obligation (e.g., delivery to a customer) by SANUSLIFE, its employees, or vicarious agents. This shall also apply to damages resulting from breaches of duties during contract negotiations and from tortious acts. Any further liability for damages is excluded.
Except in cases involving injury to life, body, or health, or intentional or grossly negligent conduct by SANUSLIFE, its employees, or vicarious agents, liability shall be limited to damages typically foreseeable at the time of contract conclusion and, in amount, to the average damages typical for such contractual relationships. This shall also apply to indirect damages, in particular loss of profit.
SANUSLIFE shall not be liable for damages of any kind arising from data loss on computer servers, except in cases of intentional misconduct or gross negligence by SANUSLIFE, its employees, or vicarious agents. Stored content constitutes third-party information for SANUSLIFE. Links are available on SANUSLIFE's internet services. At the time a link is initially established, the content accessible through that link is checked for unlawful content. SANUSLIFE assumes no responsibility for third-party content accessible through links. If SANUSLIFE determines or is informed that linked content is unlawful, SANUSLIFE will immediately remove or disable the respective link.
The MEMBER shall indemnify SANUSLIFE upon first request against any third-party claims arising from a violation of this Code of Conduct, applicable law, or regulatory requirements, in particular due to unauthorized advertising claims, health-related claims, data protection violations, trademark infringements, or violations of the MiCA Communication Guideline. In particular, the MEMBER undertakes to bear all resulting costs, including fines, penalties, legal fees, court costs, and damage claims incurred by SANUSLIFE in this context.
In addition to the rights set forth in paragraphs (1) to (4), SANUSLIFE reserves the right to suspend the MEMBER with immediate effect for good cause. Such suspension includes, in particular, access to the Back Office, other SANUSLIFE systems, and the entitlement to receive compensation and commissions.
Good cause shall exist in particular in the event of violations of the MiCA Communication Guideline, the provisions regarding health-related claims (Health Claims), SANUSLIFE trademark, logo, corporate identity, branding, or communication guidelines, data protection regulations, or misleading earnings, product, or advertising claims.
The suspension shall remain in effect until the violation has been fully remedied and, where applicable, until the requirements imposed by SANUSLIFE as part of a warning have been fulfilled.
If the violation is serious or repeated and results in the extraordinary termination of the contractual relationship, the suspension shall remain permanent.
During the period of suspension, the MEMBER shall be downgraded to a verified customer (ENTRY) without entitlement to commissions.
Any commission claims already accrued shall continue to be maintained and administered within the virtual compensation or credit account held by SANUSLIFE for the MEMBER. No entitlement to interest shall arise in respect thereof.
Supplementary Application of the MEMBER Agreement, the General Member Terms and Conditions, the Community Terms and Conditions, the Privacy Policy, and the SANUSLIFE Compensation Plan
The MEMBER Agreement, the General MEMBER Terms and Conditions, the Community Terms and Conditions, the Privacy Policy, and the SANUSLIFE Compensation Plan shall apply supplementary to this Code of Conduct to the extent that this Code of Conduct does not contain any deviating or additional provisions.
TRADEMARK, IDENTIFIER, AND CORPORATE IDENTITY GUIDELINES
MEMBERS shall exclusively use trademark names, product names, platform names, and communication terms approved by SANUSLIFE. Own spellings, abbreviations, translations, or trademark designations are not permitted. The applicable versions are the current guidelines and glossaries available in the Download Center of the MEMBER BACKOFFICE.
Company names shall always be used in their official form.
Examples
Product brands shall generally be written in capital letters.
Example
Product names shall generally be used in their official English spelling.
Examples
Business areas, platforms, and system components shall be used exclusively in their official form.
Examples
User groups shall be used exclusively in their official form.
Examples
Account types and plan names shall be written entirely in capital letters.
Examples
Career levels shall generally be written entirely in capital letters.
Examples
The following terms must not be used:
❌ SANUSSTORE
❌ MLM
❌ Pyramid Scheme
❌ Ponzi Scheme
Instead, only the terms approved by SANUSLIFE shall be used.
The MEMBER may use the version of the SANUSLIFE Distributor Logo approved by SANUSLIFE from time to time.
The current logos, as well as supplementary trademark, corporate identity, branding, communication, and glossary guidelines, are available in the Download Center of the MEMBER BACKOFFICE (sanusbusiness.com).
This Mini-CI represents a simplified summary of the most important trademark and communication requirements.
The governing documents are the most current trademark, logo, corporate identity, branding, communication, and glossary guidelines published by SANUSLIFE in the Download Center of the MEMBER BACKOFFICE.
SANUSLIFE MiCA Communication Guideline
Regulation (EU) 2023/1114 on Markets in Crypto-Assets (MiCA) specifies the requirements applicable to crypto-assets, their offering, and the related communication.
For SANUSLIFE, MiCA constitutes the binding framework for all statements regarding SANUSCOIN, SANUSAPP, SANUSPAY, SANUSWALLET, custody, migration, and the related functions, products, and services.
These rules ensure that all statements:
They establish binding standards for language, content, and approval processes.
These rules are binding on all parties and form an integral part of SANUSLIFE’s compliance requirements, in particular for:
They apply to any communication with an external impact, in particular:
Any communication with an external impact must be treated as marketing communication within the meaning of this guideline, regardless of its form, medium, or reach.
For the purposes of these rules, the following definitions are particularly relevant:
Crypto-Asset:
A digital representation of value or rights that can be transferred and stored electronically (Art. 3(1)(5) MiCA).
Utility Token:
A crypto-asset that provides access solely to a good or service supplied by its issuer (Art. 3(1)(9) MiCA).
Public Offering:
A communication that enables a decision regarding the acquisition of a crypto-asset (Art. 3(1)(12) MiCA).
Custody:
The safekeeping or control of crypto-assets or their access credentials (Art. 3(1)(17) MiCA).
For SANUSLIFE, the following principles apply:
The following applies throughout these rules:
Terms and statements are not defined by marketing, but by MiCA, the Whitepaper, and approved documentation.
Or:
MiCA provides the framework – SANUSLIFE communicates exclusively within that framework.
Chapter 2: General Communication Principles
MiCA governs not only the classification of crypto-assets but also the requirements for communication about them.
For SANUSLIFE, this means that all information as well as marketing and communication activities, including Whitepapers, presentations, newsletters, websites, social media content, and other publications relating to SANUSCOIN, the SANUSLIFE 360° Ecosystem, and the associated products and services must be clearly identifiable, factually correct, fair, unambiguous, and not misleading (in particular Articles 6(2) and 7(1) MiCA).
Only information may be communicated that:
Every statement must:
In particular, statements are prohibited if they:
Furthermore, the following applies to SANUSLIFE:
What matters is not what is intended to be communicated, but what is actually accurate, verifiable, and comprehensible.
Do not communicate what sounds good; communicate only what is substantiated and approved.
Chapter 3: Classification and Presentation of SANUSCOIN
According to Article 3(1)(9) MiCA, a Utility Token is a crypto-asset that provides access solely to a good or service supplied by its issuer.
SANUSCOIN is classified as a Utility Token.
Its classification is based exclusively on its actual function within the SANUSLIFE ecosystem.
SANUSCOIN shall be described exclusively in relation to its functionality.
This means:
Any representation of SANUSCOIN that:
is prohibited.
For SANUSLIFE, the following applies:
All statements regarding SANUSCOIN must:
SANUSCOIN is a functional crypto-asset within the SANUSLIFE ecosystem. Compensation or commissions are not paid in SANUSCOIN. Any exchange into other crypto-assets is carried out independently by the user through the available technical infrastructures.
The token explains the use of the system. Income is generated independently through defined activities and is paid out in USDC.
Chapter 4: Compensation and Referral Logic
Communication relating to compensation, rewards, and referral models within SANUSLIFE is subject to MiCA requirements concerning clear, fair, and non-misleading information, as well as consistency with the relevant documentation, particularly Article 7(1) MiCA.
Compensation (Loyalty Points paid out in USDC) and rewards (SANUSCREDITS converted into SANUSCOINS) shall be described exclusively within the framework of the actual system logic.
For SANUSLIFE, the following applies:
The following applies:
Any connection between the token and income is prohibited.
Statements regarding compensation must:
The following statements are not permitted in particular:
For all statements regarding compensation and referral logic, the following applies:
Compensation is described as a rule-based component of the system, not as a promise of results.
Income is generated through defined activities (e.g., recommending a product) – not through tokens, token ownership, or participation in the system.
Chapter 5: Wallet, Custody, and External Systems
MiCA defines custody as the safekeeping or control of crypto-assets or their means of access (e.g., private keys) (Art. 3(1)(17) MiCA).
For SANUSLIFE, this applies in particular to communication relating to wallets, passphrases, custody structures, migrations, and internal and external systems associated with SANUSCOIN and the SANUSLIFE 360° Ecosystem.
Communication in this area must accurately reflect the actual technical and organizational situation and must not create misconceptions regarding access, control, security, responsibilities, or competencies (Art. 7(1) MiCA).
Statements relating to wallets, custody, migration, and external systems shall be based exclusively on the actual technical and organizational state of functionality.
The following applies:
The following applies:
The following applies:
The following applies:
The following are particularly prohibited:
For all statements in this area:
System processes shall be described objectively and completely – without simplifications that create false expectations.
With regard to wallets, custody, and migration, descriptions must be based on function and responsibility, not on convenience or perceived security.
Chapter 6: Approval, Control, and Updates
MiCA requires not only accurate communication but also appropriate procedures for the management, review, and updating of content. For SANUSLIFE, this means that all externally used content relating to SANUSCOIN, the SANUSLIFE 360° Ecosystem, and the related products and services is subject to a defined approval, review, and update process.
Only reviewed, approved, and up-to-date content may be used externally.
Approval is required in particular for:
Content may not be used or published without prior approval.
The following responsibilities apply:
Before use, it must be ensured that:
Statements must be immediately withdrawn and reviewed if they:
Approved content must be documented in a traceable manner, including:
Content must be reviewed and, where necessary, updated whenever the following changes occur:
All parties involved must:
Correct communication requires verified content, clear responsibilities, and ongoing updates.
Not approved = do not use.
Not up to date = do not use.
Chapter 7 – Wording and Practical Application
This chapter establishes binding rules for practical communication relating to SANUSLIFE. Its purpose is to ensure that statements used in everyday business—particularly in sales, marketing, and partner communications—are regulatory compliant, understandable, and consistently formulated.
The starting point is the requirement under MiCA that marketing communications must be clear, fair, and not misleading. Every statement must therefore be formulated in such a way that it does not create false expectations and accurately reflects the actual circumstances.
This chapter illustrates, by means of practical examples, how typical statements are to be evaluated and correctly formulated.
The fundamental principle underlying all SANUSLIFE communication is the strict separation of two system areas.
On the one hand, there is the SANUSPAY System. SANUSPAY is a technological platform through which users can independently carry out decentralized transactions in USDC using their own wallets. By confirming a transaction, smart contracts trigger automated processes through which amounts are distributed within the network according to the applicable system rules. Portions may be allocated to the respective company, SANUSLIFE, and SANUSPLANET.
In addition, SANUSCREDITS may be generated within the reward system. These may, at a later point in time and in accordance with the applicable system rules, be converted into the SANUSCOIN Utility Token and transferred to the user's wallet. SANUSPAY provides only the technical infrastructure for this purpose.
On the other hand, there is the Referral and Compensation System (Network Marketing). This is an independent sales system in which compensation arises exclusively from defined activities in accordance with the Compensation Plan and, since 1 July 2026, is paid out in USDC.
SANUSPAY is neither a universally usable payment network nor a general replacement for existing financial systems. It enables transactions only within the scope of supported functions and acceptance points.
The following principles apply to all communications:
This separation must be maintained at all times, both conceptually and linguistically.
The most important regulatory guideline for all communications derives from Article 7 MiCA:
Information must be fair, clear, and not misleading.
A statement is particularly prohibited if it:
The practical test is therefore:
If a statement creates an expectation of financial benefit or income for the recipient, it is not permissible.
SANUSCOIN may only be described according to its actual function. This function exists within the context of the system and not as a promise of economic benefit.
For example, a statement such as:
"SANUSCOIN is an interesting token with growth potential"
is not permissible because it implies value appreciation and may be interpreted as an investment statement.
Likewise, the following statements are not permissible:
"The coin will increase in value"
or
"You will benefit from increasing demand"
Such statements are incompatible with the requirement that communication must be clear and not misleading.
Permissible descriptions include purely functional statements such as:
"SANUSCOIN is a Utility Token within the SANUSLIFE Ecosystem"
or
"SANUSCOIN serves as a means of payment within the system."
These formulations are consistent with the token’s classification in the Whitepaper and avoid any economic interpretation.
The most common and at the same time most critical mistake is the mixing of the token system with the compensation system.
Statements such as:
"Earn with SANUSCOIN"
"Passive income through the coin"
"Crypto Back is income"
are not permitted because they link two separate mechanisms and thereby create false expectations.
Such statements directly violate the MiCA requirement to avoid misleading communication.
Instead, both areas must be clearly separated. Correct wording includes, for example:
"Compensation is generated exclusively within the referral and sales system."
or
"Token allocations and compensation are based on different system mechanisms."
This ensures that no economic connection is implied where none actually exists.
The second major risk area regarding compensation lies in exaggerated or oversimplified statements.
Typical impermissible statements include:
"passive income"
"earn with every purchase"
"financial freedom"
"high earning potential"
"guaranteed secondary income"
"anyone can make money with this"
"risk-free earnings"
These statements are problematic because they either guarantee income or create expectations that may not apply to every user.
Here again, the MiCA principle applies: statements must not be misleading and must reflect actual conditions.
Only differentiated and conditional statements are therefore permissible, such as:
"Compensation may arise from defined activities."
"The amount of potential compensation depends on individual factors."
"There is no guarantee of income."
These formulations establish the appropriate expectation framework.
Misleading representations also frequently arise in relation to SANUSCREDITS when language is oversimplified.
The following statements are not permissible:
"You automatically receive coins"
"You are rewarded with every purchase"
"The more you collect, the more you receive"
These formulations create a direct profit logic and may be interpreted as conveying an economic benefit.
In reality, the Whitepaper describes a system-based allocation according to defined parameters.
Correct formulations therefore include:
"Credits may be allocated in accordance with the system rules."
"Allocation is based on defined parameters."
"Conversion takes place according to predefined factors."
These statements describe the mechanism without creating expectations.
Another sensitive area concerns communication relating to wallets and security.
The following statements are not permissible:
"Your wallet is secure"
"You have full control"
"There is no risk"
These statements imply absolute security or control and conceal the existence of risks.
Communication must instead reflect actual responsibilities.
The following statements are therefore permissible:
"Access is provided through credentials managed by the user."
"Responsibility for safeguarding access credentials rests with the user."
"Loss of access credentials may result in loss of access."
These formulations reflect technical reality and are consistent with the requirements for transparent communication.
SANUSPAY is a technological platform through which users may independently conduct decentralized transactions in USDC using their own wallets.
By confirming a transaction, smart contracts trigger automated processes through which amounts may be distributed within the network according to defined system rules. Portions may be allocated to the respective company, SANUSLIFE, and SANUSPLANET.
SANUSPAY provides only the technical infrastructure for this purpose and must therefore not be presented as an independent, universal, or global payment network.
Caution is also required when describing payment functions.
The following statements are not permissible:
"usable worldwide"
"pay everywhere"
"free and unlimited"
"always available"
These statements contain absolute promises that are inaccurate and may therefore be considered misleading.
Permissible statements include:
"Payments can be made at supported acceptance points."
"Use depends on system and network conditions."
"Functions are available within the scope of system implementation."
These formulations accurately describe the actual limitations and possibilities.
Representing SANUSPAY as a universal or global payment system is not permissible, as this may imply a level of availability or market presence that could be considered misleading under MiCA.
For practical day-to-day application, the following basic rule applies:
A statement is impermissible if it creates the impression that:
Conversely:
A statement is permissible if it is limited to the actual functionality, documented processes, and system logic.
This assessment must always be made in light of the MiCA requirement that marketing communications must not create misleading expectations regarding use, economic benefits, or the scope of the system.
The central principle for all communication is:
Income is generated in accordance with the Compensation Plan.
The token (SANUSCOIN) serves exclusively a functional purpose within the system.
7.11 Wording Table (Practical Overview)
The wording tables below must be applied in daily practice.
Focus: No investment, no expectation
| ❌ Not Permitted | ✅ Permitted Alternative |
|---|---|
| Investment | Use within the system |
| Return | No permissible alternative |
| Value appreciation | Functional use |
| The coin will rise | No permissible alternative |
| Benefit from the coin | The token fulfills a system function |
| Lucrative | Within a defined use case |
Focus: Clean Network Marketing without promises
| ❌ Not Permitted | ✅ Permitted Alternative |
|---|---|
| Passive income | Compensation may arise |
| Earn with SANUSCOIN | Compensation only through the sales system |
| Earn automatically | Dependent on activities |
| Income without effort | No permissible alternative |
| Earn money while shopping | Compensation within defined activities |
| Financial freedom | No permissible alternative |
| Guaranteed income | No permissible alternative |
| Guaranteed secondary income | No permissible alternative |
Focus: No earnings logic
| ❌ Not Permitted | ✅ Permitted Alternative |
|---|---|
| You receive coins | Credits may be allocated |
| You are rewarded | Allocation takes place according to system rules |
| Automatic coins | Conversion according to defined factors |
| Collect more = receive more | Dependent on system parameters |
Focus: No security promises
| ❌ Not Permitted | ✅ Permitted Alternative |
|---|---|
| Secure | Access according to the technical structure |
| Risk-free | Risks cannot be excluded |
| Full control | Access via credentials |
| No risk | Access may be lost |
| You own everything | Access is linked to credentials |
Focus: No exaggeration of reach
| ❌ Not Permitted | ✅ Permitted Alternative |
|---|---|
| Usable worldwide | Use at supported acceptance points |
| Pay everywhere | Use according to available functions |
| Always available | Dependent on system and network conditions |
| Unlimited | Within the scope of system implementation |
CHAPTER 8: ADVISORY SERVICES AND COMPLIANCE
MEMBERS act as independent referral and sales partners of SANUSLIFE and must comply with all applicable legal, regulatory, and internal company requirements.
The use of false identities, the use of third-party accounts, or the circumvention of verification procedures is prohibited.
Income is generated in accordance with the Compensation Plan and is paid out in USDC.
The Utility Token (SANUSCOIN) constitutes a reward and serves exclusively its intended function within the SANUSLIFE Ecosystem.
Authoritative Language Version
This Code of Conduct, together with the guidelines and provisions contained herein, may be translated into additional languages and made available for reasons of clarity and accessibility.
All translations are provided solely for informational purposes and user convenience.
The only legally binding and authoritative version shall be the original German version of this Code of Conduct and the related regulations, guidelines, and annexes.
In the event of discrepancies, contradictions, differences in interpretation, translation errors, or any other inconsistencies between the German version and any translation, the German original version shall prevail exclusively.
For the interpretation of regulatory, crypto-related, and compliance-relevant terms, the definitions used in the German original version shall be authoritative, particularly with regard to MiCA, the Whitepaper, this Code of Conduct, communication guidelines, and other regulatory documentation.
For the interpretation of all provisions of this Code of Conduct, as well as all related rights, obligations, and behavioral requirements, only the German original version shall be authoritative.
The MEMBER acknowledges and agrees that the German original version constitutes the sole legally binding basis, even if a translation is made available to the MEMBER.
Effective as of: 01 July 2026.
Data protection provisions for referrers (members)
DATA PROTECTION NOTICE REGARDING THE PROCESSING OF PERSONAL DATA (ART. 13 GDPR EU REGULATION 2016/679)
Information about the controller.
The data controller is SANUSLIFE ADMINISTRATION AG, with registered office in Baar (CH), Canton Zug, Zugerstrasse 76b, hereinafter referred to as "SANUSLIFE". To exercise the rights provided for by law, you can contact the data controller at its registered office, by telephone on +41 041 510 93 03 or by writing to [email protected].
Purpose and legal basis of data processing.
The purpose of processing your general personal data (name, surname, address, tax number, IBAN, etc.) is to give you the opportunity to obtain the status of "Member" and to receive the services and benefits reserved for this category of users. SANUSLIFE offers members bonuses, a special programme for earning SANUSCREDITS and the opportunity to receive the rewards provided for in a compensation plan reserved for them. The legal basis for the processing is the fulfilment of legal obligations to which the controller is subject, the processing for the performance of a contract to which the data subject is party or the performance of pre-contractual measures taken at the request of the data subject.
Forwarding of data (recipients).
Your data may be forwarded to the following persons/institutions in order to fulfil the business relationship between the parties: IT service providers, external legal or tax advisors, business partners, partner companies (COMPANIES and NON-PROFITS), transport companies, banking and financial institutions, authorities and other public institutions, other users within the so-called upline (the chain of sales partners to which you are connected: the sales partner originally superior to you, the partner superior to this in turn, etc.). The legal basis for the transfer is the fulfilment of legal and contractual obligations as well as the implementation of pre-contractual measures based on your request. In any case, only the data that is essential for the fulfilment of the respective service will be passed on. If the transmission of anonymised data proves to be sufficient, only this data will be transmitted. Your personal data will only be disseminated with your express consent.
Transfer of data to third countries and international organisations.
Your personal data will not be transferred to third countries or international organisations outside the European Union. As this is an online platform, the data can be viewed in all countries of the world.
Marketing.
Your personal data may be processed for marketing purposes. This includes, for example, the sending of advertising material (newsletters, flyers, advertising emails, etc.), which will only take place with your express consent. Consent is the legal basis for processing in this context. If you do not give your consent, this will not affect the provision of the main service. We would like to point out that the communications you receive in connection with the marketing of our products (e.g. special discount campaigns, special bonuses, etc.) are essential for the performance of your activity. They therefore do not require consent and are treated as service messages.
Processing modalities, automated decision-making processes and data retention periods.
Your data may be processed both in paper form and through the use of IT in compliance with the technical and organisational measures set out in the Regulation on the protection of personal data (General Data Protection Regulation 2016/679). The data concerning you will be kept for the entire duration of the contractual relationship between the parties and, in any case, for the period provided for by the provisions of private and tax law, which may exceed the aforementioned period.
Rights of the data subject and complaint to the Data Protection Authority.
You have the right to exercise the rights of the data subjects listed below at any time. To do so, please contact the controller (SANUSLIFE) using the contact details provided above. We will provide you with written feedback within 30 days. In addition, and if you believe that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority, the Swiss Confederation (Federal Data Protection and Information Commissioner) based in Bern (Switzerland).
I. Right to information of the data subject
II Right to rectification
III Right to erasure
IV. Right to restriction of processing
V. Right to data portability
VI Right to object
VII Automated decisions in individual cases including profiling